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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers rated International Medical Group
4.51 out of 5
3,975
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
I bought this plan for a trip to Italy and Greece. In Athens, we had a power failure in the late afternoon with no power all night. The hotel had no available rooms and they weren't sure if they could get power restored.

By the next day, power had not been restored and so I called IMG. I told them what happened and asked if it would be covered by my policy. I was told that, yes, it was covered under trip interruption.

I booked another hotel at a higher price and filed a claim. I uploaded all supporting documentations. My claim was denied.

While it is possible that this was not a covered event, I wish they hadn't told them it was covered, which was probably a factor in what I paid for the new hotel.

Read the terms and conditions carefully, and I don't suppose that you should believe what they tell you, verbally.
Bradford W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
We did not use the medical portion; the trip was canceled due to evacuation orders for the entire Northwest Territories due to wildfire. They declared a state of emergency; fortunately the orders were issued 2 days before we left home.

It was a lengthy process because the supplier we booked through is not large and a lot of the standard things asked for had to be created especially to satisfy the exact documents needed. The vendor had clearly stated non refundable on their web site and our booking confirmation. This was an unusual circumstance; at this point the supplier doesn't even know if their lodge is still standing.
Jerry D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
Fortunately our trip went as planned, so we did not need out insurance, this time. Hopefully we will be pleased with the plan even if we do have a claim.
Richard M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
This review is based on not having had to make a claim.
Karen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Since I didn't have to file a claim, I am not rating the most important part of having insurance.
Karen K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Since I didn't have to file a claim, I cannot comment on the process of filing a claim; the customer service; the ease of filling; or the level of satisfaction. I'm am glad I purchased this plan, however.
Linda W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Terrible customer service.
Lyudmila P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
The plan covered all of my medical, airfare and covered part of our cruise. Other items, such as hotel, taxis and food, were not covered so that will be my out of pocket costs. Overall, satisfied but would have liked to have seen 100% of my costs covered. Will need to read the fine print of plans in the future to see exactly what is covered.
Response time from the company was great and the phone assistance was always helpful too.
Barbara C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Thank you
I did not file a claim because we had no medical problems
It was a relief to know that had I had an issue your plan would have worked.
It was easy to apply for this plan and I will always use this when I travel
Very efficient staff
All aspects it was a 10 very very satisfied!!
Concetta G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
This plan had the medical and evacuation coverage we needed (these were the most important coverages for us) at a competitive price.
James P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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