Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Thankfully, we didn't have to use this policy, but having travel insurance is a must! We flew back while the hurricane was going on and that alone made us happy to have the travel insurance. We will always have travel insurance when we travel outside the United States. We will use this company again!
Shannon E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
What can I say, I paid a lot of money for something that was not needed but mandated. It's insurance - need I say more.
Matthew J. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I did not need to submit a claim, however I felt confident that everything I needed was covered. The coverage was explained well, and I really appreciated the ease of changing / adding additional items (days, hotels, etc.) as we continued to plan. The agents at Insuremytrip we extremely helpful and knowledgeable, always easy to contact, and explained everything well. There was never any pressure and all questions were always answered.
Sara D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured Travel SE
Unfortunately we had to file a claim when on the first day of a ski trip to Colorado my wife fell injuring her knees. We sought medical attention and she was unable to resume skiing. We documented the medical visit, the cost of the unused ski passes, and reimbursement for 5 of the 9 days that we missed, having to check out of our condo early. It took some back and forth receipt documentation but eventually IMG approved our claim and sent us a check. It took several weeks which is standard for a claim but I am so glad I purchased trip insurance which when you are in your 70"s is mandatory, even at about 10% of your trip cost. Therefore, I would rate them 4 1/2 stars.
Stephen M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I did not have to make a claim of any kind, so I do not have any claim/coverage experience.
William S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
This is the first time purchasing travel insurance and we will do so in the future for every international trip we take. We didn't need to file a claim, but the peace of mind was priceless. There are so many plans to choose from; it can be overwhelming. I chose 2 and called with questions. Lisa was professional and helpful.
Bradford E. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
I had to cancel my trip due to illness, so I filed a claim. There was some confusion on what was covered, but once that got sorted out, they did pay for my cancelled flight. The problems with this company are:
a) They require notification within 20 days for all losses. This is ridiculous; most companies allow much more. If you have a loss while you are on the trip, you might not be able to make that deadline.
b) The claim submission website has numerous bugs. First it assigned my claim to the wrong policy. Then, halfway through the process, it got stuck in a loop, asking me to re-submit documents and then rejecting them because they had already been submitted.
c) They took 11 weeks to resove my claim, which is slow. One week was due to the confusion on what was covered, but the rest was their bureaucracy.
I won't use them again.
a) They require notification within 20 days for all losses. This is ridiculous; most companies allow much more. If you have a loss while you are on the trip, you might not be able to make that deadline.
b) The claim submission website has numerous bugs. First it assigned my claim to the wrong policy. Then, halfway through the process, it got stuck in a loop, asking me to re-submit documents and then rejecting them because they had already been submitted.
c) They took 11 weeks to resove my claim, which is slow. One week was due to the confusion on what was covered, but the rest was their bureaucracy.
I won't use them again.
Michael P C. would not
recommend this plan to a friend or relative.
-
Courtney BairdInternational Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Jul 03,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
The plan cost was good, considering the very good coverage. We didn't have to file a claim this time, but did once in the past and the process went well. I would definitely purchase this plan again for a cruise vacation.
Frank R. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
The IMG plan seemed to cover what I needed, however the claim process is horrible. The website is glitchy and sometimes lost documents. The “secure messaging” site seems to work but then documents are either not forwarded to claims or lost somehow. My claim was one simple item but The claims process was ridiculously lengthy and they requested irrelevant documents (each time after a long delay). If you write with questions or concerns you get a generic form e mail in return most of the time. I spent many hours obtaining information from the tour provider and uploading documentation. If someone is not somewhat computer savvy or patient, you’d give up readily. The process wears you down. phone reps were pleasant but sometimes gave conflicting information and have no real ability to resolve issues. Requested to speak with a supervisor twice and after several days someone finally called and left a message (of course there is no direct way to return the call). when I consider the cost of the insurance and the hassle it makes me think I will not purchase comprehensive insurance again (certainly not from IMG)
Cindy L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I didn't file a claim, so I cannot evaluate how a claim resolution would turn out.
Peter F. would
recommend this plan to a friend or relative.