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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers rated International Medical Group
4.54 out of 5
3,050
ratings and reviews
96%
recommended
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Cruise
Filed claim
International Medical Group iTravelInsured LX
HI guys...in extenuating circumstances my trip was postponed by two days, then had to be cancelled, I drove over 2,000 extra Km and had to spend an extra 2,200$ on alternate transport. The kind lady on the phone who spoke w/ mentioned I had to have "proof" of my delay....at an international border there is rarely anyone who will give you "proof" that entry is being delayed, that am aware of. Because I did not have this proof, essentially NONE of my extra expenses were covered and have no way to recover the lost time driving, taking a ferry (for 2,200$) much less any possible refund on the original purchase of insurance policy itself. AM not at all dissatisfied w/ customer service, quite the contrary as ever one have spoken to is really doing their best...would be helpful to know I needed "proof" of delay in the first place, any help that's still available is much appreciated
michael s. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. We are sorry to learn you were unable to travel. Please see the response provided by IMG below:

    "We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note IMG is required to administer our insurance plans in accordance with the terms and conditions outlined in the policy. Benefit eligibility can only be determined based on the circumstances of the loss and supporting documentation supplied with a claim. We do not show record of a claim filed with IMG under this policy. If you would like to file a claim or have additional questions regarding your coverage, please contact the iTravelInsured claims department at [email protected]"
    Jan 06,2022
International Medical Group iTravelInsured SE
Didn't have to use it, but offered peace of mind if anything had come up. Good options and coverage values.
John H. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
I have never been happier with a company than this one. I had to make a claim 6 years ago & they were very nice about it. I will give them 5 stars any day.
Deborah T. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
will use this again. Thanks
Adrienne J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
I didn’t really know how good it was as no claim was filed.
Marjorie B. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
The most important coverage I wanted was to make sure that I would be brought back to US if anything happened to me, an accident, an illness, death - whatever. This insurance made that possible at an affordable price.
Christine M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
Luckily we didn’t have to “use” the insurance. But good to know we had the coverage.
Stephen E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured LX
Fortunately I did not need to use the coverage, so I can't really respond regarding the claims service.
Linda M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Didn’t needed it fortunately for Labor Day weekend in Galveston area but 1 week later tropical storm Nicholas caused major flood and wind damage with power outages still where we stayed.
Natasha R. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured LX
As always, I am happy when I do not have to use your coverage. I thought it covered all of our possible needs for a reasonable price.
Leslie H. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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