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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Compare IMG travel insurance plans.

Customers rated International Medical Group
4.57 out of 5
2,124
ratings and reviews
97%
recommended
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Cruise
Filed claim
International Medical Group iTravelInsured SE
The insurance provided by this plan covered the items we wanted to cover in the amounts we needed for a reasonable price. Fortunately, we did not need to file a claim, so this positive review refers only to the stated coverage and the pre-need "paperwork".
It's much more important for buyers to review the experiences of people who had to file claims to see whether they considered the claims process to be efficient, reasonable and fair. Otherwise, it's possible to purchase a 5 star rated policy only to find when you actually need it it is no better than 1 star. The reviews written by actual claimants helped me decide that this policy was the right choice.
Adrian H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured LX
Great price for excellent coverage
Michelle E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured LX
Did not need to file a claim, but glad I had the protection.
Gary A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Our flight was delayed so we missed embarkation for our cruise. We met the ship at the first port of call. We were reimbursed in about 8 weeks from filing our claim. Couldn't be happier that we bought this insurance!
Paul G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Flight cancellation for international flight from Boston due to weather. We had to drive 4 hours to JFK in NY to catch our flight and drive back to Boston after our return flight one week later. Filed a claim for gas we brought for our car for the 2 drives and parking at JFK airport. Did not submit any food receipts. Overall claim amount was a very reasonable and around $ 200 for 5 people. IMG approved gas money but denied parking fees!! So okay to drive to JFK but not park our car there ? Our sense is that IMG wanted to make sure that they pay only part of the claim to preserve their profit margin. Disappointing!!
anjna s. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • IMG RR Team Account
    International Medical Group
    Photo
    We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.
    May 20,2019
International Medical Group iTravelInsured SE
It's always nice to go on vacation feeling confident that our insurance needs are met.
Leonard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
I am thankful that I purchased this insurance policy as I regrettably had to cancel a planned trip to Israel in March due to a medical issue. The claim process was easy to accomplish online. It took a fair amount of time to receive my check, but it was complete and as I expected. Very happy with the results of my claim.
Shirley W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Plan was perfect for our travel needs - was like a security blanket. Difficult to review satisfaction level as did not have any claims filed.
Virginia W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group Patriot International
I travel a lot and have always purchased a trip insurance whether traveling in US or international The most important reason is to get a medical/dental coverages. On all the plans I bought in the past many years, the dental was always part of the medical coverage. During my recent trip to Europe a month ago, I lost 2 teeth on my upper dentures. When I called IMG, I found out that the plan I bought, which was recommended by "Insure my Trip", had no dental coverage. For this reason I will not buy a trip insurance from IMG anymore. Also, this would have been the first time, after so many years of purchasing a trip insurance, that I would be submitting a claim. I'm totally disappointed.
Rita Teresita D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. We received the following reply to your comments from International Medical Group:

    "The Patriot International plan does indeed have dental coverage. The coverage is for the treatment of unexpected pain to natural sound teeth. As the insured indicated in her review, she lost 2 teeth from her upper dentures. This would not be covered."
    May 07,2019
International Medical Group iTravelInsured SE
Plan coverage and cost were ok
Leonard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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