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Travel Insurance Reviews International Medical Group iTravelInsured LX

iTravelInsurance LX from International Medical Group is a single-trip comprehensive travel insurance plan which offers a higher level of coverage to domestic or international travelers than iTravelInsurance SE. Coverages offered by this plan include trip cancellation, interruption, travel delay and travel medical coverage. The plan also adventure sports and activities as covered reasons for emergency medical care.

To learn more, see the iTravelInsurance LX product page.

Customers rated the International Medical Group iTravelInsured LX plan
4.51 out of 5
259
ratings and reviews
96%
recommended
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Cruise
Filed claim
International Medical Group iTravelInsured LX
We didn’t have any problems and made no claim, therefore we can only rate part of the plan. But we were happy with the coverage we got.
Juliana R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
Our trip went off without a hitch, so we did not have to file a claim after purchasing the plan. However, we had one trip in the past where my husband was hospitalized while traveling, and good trip insurance made a HUGE difference. So, we picked this plan because we knew it had all of the coverage we would need if something unforeseen happened.
Richard B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured LX
I am happy to say I didn't have to file a claim on this trip although it was very difficult to get around the ruins, shrines, stupas, and mosques. On one of my plane rides, someone opened the above baggage doors and two of my canes fell out and hit me right on my nose and glasses. Even though my glasses were knocked crooked and my nose hurt for a few days, I didn't file a claim. Too much trouble.
Ruth C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for taking time to submit your review. Although we are sorry to hear that you were injured on your trip, it is great to hear that you were still able to enjoy your tour.

    If you change your mind and do decide to submit claim, please call the iTravelinsured claims department at (866) 243-7524.
    Apr 09,2019
International Medical Group iTravelInsured LX
Fortunately we did not have to file a claim. However, this plan had all that we needed at a fairly reasonable price.
Michael P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured LX
I sent in my claim and receive a check within 30 days. No hassles. I am very pleased with IMG.
Richard K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • IMG RR Team Account
    International Medical Group
    Photo
    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
    Mar 05,2019
The trip included a
cruise
tour
International Medical Group iTravelInsured LX
I took out this plan for medical coverage while out of the US. It covers the cost elements that I consider essential for our travels at a reasonable rate. Fortunately we did not have to file a claim, but we felt good knowing we were covered.
Laszlo S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
Less than 2 weeks before the start of my trip, I found out that my total trip cost was being reduced. I notified insuremytrip and they were able to reduce my coverage to the adjusted total and issue me a refund for the premium difference.
Pamela L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
as claims were not made, i can only say i had peace of mind knowing if something happened I would most likely be covered - never know until it happens as there are exclusions that may come into play.
JOSEPH P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
expensive for the coverage I needed
Sarah W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Generally, Comprehensive plan premiums are based on the age of the traveler, trip cost and length of trip. Of course, you also selected the iTravelInsured LX plan which included Pre-existing Medical Condition Coverage, Cancel for Work Reasons, Cancel for Any Reason, Interrupt for Any Reason, Primary Medical 500,000 USD limit and Emergency Medical Evacuation 1,000,000 USD limit.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Feb 12,2019
The trip included a
cruise
tour
International Medical Group iTravelInsured LX
On the plus side, they did pay my entire claim, and everyone I talked to was polite. On the negative side, they spent a lot of my time making me jump through hoops to get there, as if you are inherently trying to cheat them. In this case, a $300 hotel room I didn't get to in Alaska after cancelling the cruise to Alaska (for medical reasons). The hotel bill was the subject of several phone calls and emails and documentation requests. Funny, they were fine with paying for the cruise, the expensive part. If they had been gracious about the fraction of the total cost (the hotel), I could have given them a stellar review. I've bought a dozen policies in the past; this is my first claim; if not for the hassle, I'd probably buy from them again and they probably would've made back their $300 on my next buy! (Not to mention the labor costs they are paying for ... people to nitpick over every dime.) In fairness, I must say that this is my first claim; maybe all the companies are like this. One word of advice: one must prove one purchased something: if you are traveling with other people, don't split any prepaid costs, because it is then hard to prove who paid for what when you try to claim it. Pay your own way (with receipts) for all of it. And get cancellation receipts too.
James E. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • IMG RR Team Account
    International Medical Group
    Photo
    We apologize for the frustration you experienced when filing a claim. On this claim, we received all of the cancellation documentation for the cruise on the initial submission (Invoice, proof of payment, proof of cancellation). However, for the hotel stay we only had the booking invoice, but no proof of payment or cancellation. Sometimes suppliers do make exceptions on cancellations for certain circumstances or issue a credit, so we did need to get the verification of the cancelled segment to complete the claim. I can understand his frustration given the cost of the cruise vs. the cost of the hotel, but proof of loss is required for all segments of a claim.
    Feb 21,2019
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