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Travel Insurance Reviews International Medical Group iTravelInsured SE

iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.

To learn more, see the iTravelInsurance SE product page.

Customers rated the International Medical Group iTravelInsured SE plan
4.51 out of 5
2,248
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
tour
International Medical Group iTravelInsured SE
We DID need to file a claim. We were planning a family trip to Africa with the whole family including the grandchildren. Unfortunately, we couldn't go, but we had already paid a very large deposit and had paid for all the airfare. Each family bought a separate policy. Our children chose the policy offered by the travel company. We chose ITravelInsured. Our policy was less expensive, more comprehensive, and faster to reimburse. However, that said, it took a long time and much paperwork to get our refund. One hint I learned is to insure the airfare as well as the tour/cruise/staycation. We learned that most airlines won't reimburse you, even by letting you use a credit on that airline at a later date unless you are flying first class (not business class). Fortunately, most of the family did insure their airfare, which these days is often more than the trip itself. ITravelInsured helped us all along the way with good advice and encouragement. This was helpful because there was so much paperwork.
Susan B. would recommend this plan to a friend or relative.
3 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
While I have not had to file a claim, I have purchased this plan in the past because it provides the coverage I need at a reasonable price. I've contacted the company representatives to ask questions and found them to be knowledgeable and helpful.
Claire C. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Our airline cancelled our flight home from New Zealand the night before we were to come home! Spent two extra nights in Christchurch. not a hardship but IMG reimbursed to policy limits for the additional cost. Top notch service.
James B. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Fortunately, we did not need to file a claim, but we felt like were well covered had the need been presented.
Richard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Our trip for three to Colombia on Spirit Airlines was delayed by three days due to a massive flood in Ft Lauderdale, our connecting city. Then returning home, we missed the connecting flight back due to a 2.5 hour delay in Customs, so we had to stay overnight in a hotel. I figured, well, IMG would reimburse us for the delays and the hotel. Then I went to fill out their claim form. What a joke. They make it virtually impossible to file a successful claim with the requirement that you must provide a, "Statement from common carrier and travel supplier indicating if any refund, reimbursement, credit, and/or voucher was issued. If no refund, reimbursement, credit, or voucher was issued, a copy of the cancellation terms and conditions must be provided to verify you are not entitled to reimbursement or credits from any other source." Yeah right, go ahead and try to get Spirit Airlines or any other carrier to take the time to do all that on your behalf. I was so discouraged I basically said screw it, I don't have time for this, and nor will I have time to ever use IMG for my travel insurance going forward.
Donna R. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
I got Covid on my travel to Morocco. I have a prepaid tour which I need to leave because of testing positive. IMG paid for the unused portion of my trip. The claims process were quite stressful at first when I was sick because they ask for a lot of support (of course). They were quite responsive and I got my claim. I appealed because the count of days of claim was short which they did investigate and I got $46 more=).
Ana Melissa E. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
On my recent trip to Vietnam and Cambodia I had an episode that resulted in a trip to the emergency room in Cambodia, where I was treated and released after multiple tests and a scan after 3 hours. I notified IMG the next day, they acknowledged immediately, but I didn't actually file the claim till after my return home 2 weeks later. I submitted the info they requested and I received payment in full for my expenses. The whole process took less than a month which I think is timely for a claim, and the process was quite simple. I was very pleased with IMG, and I'm going to purchase another policy with them for an upcoming trip at the end of the year.
Lis K. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
I had a small amount of damage to my rental car in Italy.I submitted the claim and was denied as being my fault. I appealed twice and finally after 9 months they paid. It turns out they sent someone to the small town in Italy and determined that the narrow streets and my SUV size was a factor in the mishap so it was unavoidable. The appeal process was very frustrating but I was very impressed that they ruled in my favor. I was very surprised that they investigated it after so long. I will use them again in my European travels in the future
Charles A. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
Thank goodness we didn't need to make a claim.
Deborah M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
A couple things to note about this policy:
[1] On this trip I will be renting a car. I wanted to know whether nicks and scrapes, ones that I might ignore on my own car but that the rental agency might focus on and demand payment, will be covered. It was very hard to get an answer--several calls and emails. Basically they were saying that I'll find out what's covered when I make a claim :-( I finally got to someone who said that damage to the car would only be covered if there were a police report, which of course you wouldn't have if the rental agent tried to get you for a nick when you were returning the car. If this is not a concern to you, then the car rental coverage seems to be a good deal compared to other comprehensive policies.
[2] Notice that only PREPAID expenses are covered. I looked into this policy for a trip where I am paying with points, but there will have a large monetary penalty if i have to cancel. Even if I have to cancel for a covered reason, the policy does not cover cancellation penalties--only nonrefundable prepaid expenses.
HOWARD E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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