Travel Insurance Reviews International Medical Group iTravelInsured SE
iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.
To learn more, see the iTravelInsurance SE product page.
The trip included a
tour
International Medical Group
iTravelInsured SE
I purchased the insurance on December 22, 2021, and the Templeton Tours cancelled the trip the first week of January, 2022. When the trip was re-scheduled, the insurance company re-instated my coverage with no increase in price. Very pleased with the company.
Harriet W. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Didn’t need to use, glad I had it
Kimberly R. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
my wife broke her ankle so we couldn't travel - my trouble with claiming from IMG began at once - I found their claims website unworkable so submitted a lot of documents by mail
this eventually produced a series of e-mails that made clear they were inclined to deny a major part of the claim - the reason for this is that I bought the flights from Miami to Curacao with travel credits from American Airlines due to a previous flight cancellation from AA in 2022
I could not get IMG to acknowledge my loss from using this credit - they admit that no refund from AA was requested but today denied this portion of my claim - now they want some kind of proof that I received no credit from AA - although they actually checked with AA
I have tried to call these people and never get to speak to a decision-making person despite long waits - I am 80 and my wife is 77 - we insure to avoid exactly this sort of mess - there is no dispute that the trip was cancelled and the amount of our loss - just crazy bureaucratic paper shuffling
InsureMyTrip should drop this company - they are not fit for purpose
this eventually produced a series of e-mails that made clear they were inclined to deny a major part of the claim - the reason for this is that I bought the flights from Miami to Curacao with travel credits from American Airlines due to a previous flight cancellation from AA in 2022
I could not get IMG to acknowledge my loss from using this credit - they admit that no refund from AA was requested but today denied this portion of my claim - now they want some kind of proof that I received no credit from AA - although they actually checked with AA
I have tried to call these people and never get to speak to a decision-making person despite long waits - I am 80 and my wife is 77 - we insure to avoid exactly this sort of mess - there is no dispute that the trip was cancelled and the amount of our loss - just crazy bureaucratic paper shuffling
InsureMyTrip should drop this company - they are not fit for purpose
Chilton T. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
Insurance is great when you need it. Thankfully, I didn't. I was the only one of a party of 6 that felt it was necessary. Maybe if the price was lower, more people would purchase.
Lynda J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
I don't know how to respond to this survey as we didn't submit a claim and therefore have no idea how good your customer service is. It seemed like adequate coverage when I bought it and I'm glad i didn't have to test it.
Cynthia W. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
International Medical Group
iTravelInsured SE
Lucky nothing happened, and I felt comfortable. I always plan for the worst and expect the best.
Gloria B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
Luckily we did not need to use the plan but it gave my wife and I peace of mind knowing it was there if unfortunately something happened to us while overseas.
John K. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
The best insurance is the one that never needs to be used. I feel secure when traveling knowing that I have coverage in case something unwanted should happen, requiring insurance coverage.
Deborah H. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
I like talking to an agent, who knows more than I do about necessary coverage.
Donna C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Only issue with the plans available is that they all include emergency evacuation and I have a separate policy for that. I wish there was a way to decline that coverage for a reduced cost.
John T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Thank you for your feedback. Please see the response below from IMG iTravelInsured:
"We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact."