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Travel Insurance Reviews International Medical Group iTravelInsured SE

iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.

To learn more, see the iTravelInsurance SE product page.

Customers rated the International Medical Group iTravelInsured SE plan
4.51 out of 5
2,244
ratings and reviews
94%
recommended
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Cruise
Filed claim
International Medical Group iTravelInsured SE
I felt the plan offered the pertinent coverage I needed while being reasonably affordable.
Richard C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
We fortunately he did not need to file any claims but we felt that the coverage was extensive and reasonably priced
Randall G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
This was one of the worst customer service experiences ever. I had to call multiple times via phone to find out the status of my claim for a simple travel delay because the website claim tracking was not working. This was several months after submitting the claim. Each time, after a long wait on hold, I spoke with someone who was unable to tell me anything. I finally received an email explaining that they were unable to find my claim information. I emailed a copy of the USPS receipt showing all of the delivery information and resubmitted all of my paperwork. Weeks went by again. An email to customer service threatening to report them to the CA Insurance Commission produced an apologetic email that also said that they process claims within 10 business days! Approximately 5 months after submitting the claim, I finally received a payment. Do not use this company.
Nuala C. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
My flight was cancelled, I had to book at another airline at a premium price. Insurance is denying claim and does not want to recognize terms of the insurance, tries to juggle with wording only not to pay the warrantied reimbursement.
No live person is available to discuss a claims. Paperwork processing takes too long and no resolution offered. Paperwork and responses via email are too convoluted and no direct answers can be received.
DO NOT BUY FROM THEM!!!!
Mark B. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
I did not file a claim with this plan and so cannot provide an accurate rating. I can say this - For what it covered, it seemed about 20% more expensive than it should have been.
David K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Suggestion for improving communications and exceeding customer expectation:
- Send email to your customer(s) re confirmed insurance policy, protocols including contract ID and contact phone number for reference it will go a long way in improving loyalty and trust.

Thanks for listening,
Nicholas J Ranieri
nicholas r. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Plan was adequate to cover my trip, but I did not have a need to file a claim.
Terrence M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Good price
Jontae M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
I returned June 8 but I did not receive a reimbursement until September 16. Others in my group had a much quicker response.
Sue H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
I will purchase travel insurance again, very easy to purchase and the price was right. It gave me peace of mine when I was traveling.
Darrell O. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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