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Travel Insurance Reviews International Medical Group iTravelInsured SE

iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.

To learn more, see the iTravelInsurance SE product page.

Customers rated the International Medical Group iTravelInsured SE plan
4.51 out of 5
2,244
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
cruise
International Medical Group iTravelInsured SE
It's hard to recommend a plan when you don't use it... It's great to know you have coverage!!!!
Francis K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Didn’t use the plan, fortunately, so I have no comments
Andrea S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
I am very dissatisfied at this time with IMG. We needed to cancel our December 21 cruise due to a sudden documented diagnosis that prevented us from traveling per my physician. Paperwork was submitted and we still have not heard from the IMG group. I have placed 6 phone calls to them.
Anita E. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
Easy to choose options and price seemed better than other insurers. Thankfully, we didn't need to use the policy. Will use again when travelling.
Cynthia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
Very dissatisfied with this policy. Had to cancel the trip and was told we could roll the policy over. After not hearing from this company..I called to inquire. They said I had to fill out paperwork to submit. I did so and never heard anything back. What a racquet!
Kathy B. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Fortunately on this trip everything went well, however, on a previous trip last spring I had to file a medical claim with IMG, and it was handled to my complete satisfaction. I absolutely recommend this company
Lis K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Glad we did not have to use it.
Seetha S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
I was diagnosed with two Cranial Aneurysms over a month before my cruise. I was scheduled for surgery, and told I would not be able to travel or cruise.
I filed my claim, provided a letter on hospital stationary with an explanation. The letter from my neurosurgeon was one of the two accepted pieces of paperwork required. I sent in a copy of everything else they requested, as I had previously discussed with one of their phone representatives.
In the last month, I have had several emails telling me my paperwork was not acceptable, and even after I explained everything to them, they kept asking for different types of copies of payments, etc.
I understand that they do not want to pay fraudulent claims, however, I find their requests to be something that they could have been handled better through a phone call to me.
My advice to anyone using them, realize that they will require all kinds of bills and and cruise paperwork, amongst other things. As the woman I spoke with advised me, you always have to read all of the fine print in the contract. So, I find myself unhappy with them because I believe they could be handling this better. They are the professionals dealing with this daily. When using any insurance agency, do a much more thorough job of reading their requirements, should you need to file a claim.
Mary M. would not recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • MaryM
    Photo
    UPDATE: My claim was paid on 2/7/24, and I am happy that this process is over. Please make sure when you purchase travel insurance, that you read the small print, have copies of everything and anything related to how you paid for the cruise, and if related to illness, all of the forms they require. It is best not to go by what a representative may tell you on the phone, but by what is in their fine print.
    This will make the process easier for you.
    Feb 09,2024
The trip included a
cruise
International Medical Group iTravelInsured SE
00Because I did not visit a doctor no part of insurance would kick in. Never mind that I had seen my family doctor before I left. And we did fly home from Aruba at our cost. The cruise was supposed to be from December 9-19. We flew home on the 12th. Couldn't get anything back. We have a cruise leaving December 23 . We had to cancel it too. Bought the same insurance too> nothing back. I forgot- we did get paid our insurance back! Even tho it says you have 15 to review it you really only nave 14 days . I know because when I told them I was exercising my right they had to send it "upstairs" to get it oked. Will not buy a buy any insurance from them.
Rebecca B. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
The is/was extremely confusing. Had a near death medical emergency yet trip interruption qualifications weren't met. How? I'm still confused. Not worth the hassle. Not worth the headache. Despite requesting clarity, Still not clear on what clear on what should have been done to utilize the policy.
Kimberly H. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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