Travel Insurance Reviews John Hancock Insurance Agency, Inc. Bronze

The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.

To learn more, see the John Hancock Insurance Bronze product page.

Customers rated the John Hancock Insurance Agency, Inc. Bronze plan
4.51 out of 5
643
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Bronze
Excellent service.

Paid my claim promptly when submitted.

Hopefully, you never have to make a claim. This policy was top-notch and the service was great. I will use this firm again.
Robert A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Felt at ease traveling in Ireland with this health plan.
Donald F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Called John Hancock Claims on Peru trip needed urgent claims info. Long wait on hold that cost me $$ on my International Calling Plan, transferred to another Dept., Representative took my info and said they would call me back. No RSVP!!
Donna A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for making us aware of your problems when contacting John Hancock. We are very sorry to hear that you did not receive the 24 hour emergency assistance service that you expected under your John Hancock Bronze plan. Although we cannot account for the problem, we did forward your comments to John Hancock so that they would be able to correct this problem from ever happening again.

    Please accept our apologies. Although you have indicated that you have no claim to file, you should feel free to contact InsureMyTrip with any questions. Customer Care is available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.
    Apr 10,2018
The trip included a
cruise
John Hancock Bronze
My husband and I are very glad we had this trip insurance. Trip insurance has become a must for us, not knowing what circumstances can arise. Unfortunately, we had to cancel due to a health issue with my husband. Fortunately, we had good trip insurance through John Handcock Insurance Agency. Alter filing the claim and their request for additional information from the doctor, we received full payment for the trip expenses incurred. We would highly recommend using this company for all your trip insurance needs.
Sharon G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I did not need this, but I always feel much better about travel--knowing that I am covered.
Judith G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
No claim, no comment
Donald S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
We never got to Cuba after my wife fell on black ice on New Year's Day afternoon. We celebrated the New Year in a local hospital emergency room! She had not broken any bones, but soft tissue damage takes longer to heal. After she visited a specialist--he advised that we cancel our plans to travel in March, since he predicted that she would be only about 70% recovered from her injury. I submitted our claim to John Hancock at the end of January, patiently waited the 30 business days, and received a full reimbursement of all non-refundable expenses as requested. We will never travel again without decent travel insurance, since one never knows what might happen between booking the trip and returning home. I am recommending John Hancock to anyone who will stand still and listen to me.
David F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
My small issue was handled well. Thank you.
Camille D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
Glad I had this great plan and very glad I didn't need to file a claim but the peace of mind for the price was well worth it.
Douglas K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
We had to cancel because his doctors did not want him to fly. The claim was easy to fill out and the customer service representatives were polite and helpful. We had our refunds within a month.
Carol W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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