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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Silver

The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.

To learn more, see the John Hancock Insurance Silver product page.

Customers rated the John Hancock Insurance Agency, Inc. Silver plan
4.55 out of 5
509
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Silver
We never needed to use our plan, however, there were circumstances that occurred during our 10 day trip that made us feel more secure because of buying it. First, there were weather problems predicted with our connection that could have caused problems in making our cruise; next there were protests in the city where our cruise started; and finally, there was a last minute strike on the airline on which we were flying home. If any of these situations had become a reality, we felt sure we had a "back-up" plan when we were thousands of miles away from home and not able to speak the language of the country in which we were traveling. The peace of mind was worth cost for us.
Thomas W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Never needed the coverage but it was far cheaper and much more comprehensive than what was offered by the cruise line.
douglas s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Didn't need to use it so can't comment on the claim process.
Brian M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Your insurance plan was reasonable in cost, and gave me piece of mind, and I would recommend it to anybody.
Ilana J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
During our cruise my wife had a slight injury at the gym with her knee.. We didn't see a doctor as nothing could have been done on the ship. So we rapped it up and hoped it would get better in a few days. As soon as we got home I called the insurance company so we can get some treatment at home.. I was told if we didn't go to a doctor while on our trip it would not be covered and a claim would be a waste of time.. Nonsense, that's why we buy insurance and did not want to use it on the ship as it would be a waste of money for the insurance company..So anytime you have any injuries go to a doctor while on your trip for the records.. Will not use them again..
Elliott S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative.
    We are sorry to learn of the accidental injury that your wife suffered. The John Hancock Silver plan provides coverage up to 100,000 USD per person for unforeseen, accidental injuries or emergency illnesses which first occur during the trip, and are treated by a physician during the trip. If medical treatment is not obtained during the trip, and the traveler waits until returning home to the United States, the travel insurance expires and you will be responsible for the medical bills. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Oct 30,2019
John Hancock Silver
The John Hancock Silver Plan provided the comfort that we would be covered should we encounter a problem. Fortunately, we did not need to use the plan.
Thomas H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Fortunately I had no problems and have NO claims. I was pleased with the coverage.
Margaret S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
gave peace of mind that if needed it was available.
a little pricey.
would be good to get some kind of rebate if not used or a credit for future use.
very good communication before trip.
Cecil L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. The premiums of the policies are determined by the insurance providers. The premiums are based on the age of the travelers, the length of the trip and the cost of the trip. As travelers get older, it can cause the premiums to increase. At this time, due to insurance laws, travel insurance cannot be discounted ore rebated. Like all other types of insurance, such as auto and home, once a policy has ended the policy is deemed used and premium nonrefundable, whether there was a claim filed or not. If you have any questions or concerns, please feel free to call InsureMyTrip at 800-487-4722 and we will be happy to assist you.
    Oct 02,2019
John Hancock Silver
Luckily didn’t have to use policy but felt secure knowing we had quality coverage if needed.
Albert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Like any other insurance, one never knows how good the coverage is until you need it! Fortunately, I did not require any claims. It seemed to be a good policy for my individual situation. It was comforting knowing I had this policy as a back up.
Robert F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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