For a better experience, our site works best in Chrome, Firefox, & Edge.
Call us

Travel Insurance Reviews John Hancock Insurance Agency, Inc. Silver

The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.

To learn more, see the John Hancock Insurance Silver product page.

Customers rated the John Hancock Insurance Agency, Inc. Silver plan
4.55 out of 5
555
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
John Hancock Silver
Had to spend two days in hospital during trip to South Africa and then have emergency care in Cape Town. Filed all receipts with John Hancock upon my return. Received check for total reimbursement in two weeks. Communication was excellent and was very pleased with company's handling of my requests. Will use them in the future.
Doyle T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
I was glad to have the coverage and even happier that I didn't have to use it.
Thanks
Margaret S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
I purchased the policy through insuremytrip.com for a 30 day trip to Italy. It was for emergency medical care and evacuation/repatriation. Having the policy provided peace of mind during our trip. We fortunately did not have to file a claim but I felt the money was well spent.
Carol L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
The plan seemed comprehensive but thankfully we had a wonderful trip and did not need to file a claim. That's the best thing about insurance---it's there if you need it but we're so glad we didn't have any claim to file. Win/Win in my opinion!
susan h. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
The plan's best feature was that we didn't need to use it!
Peter S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
Happily, we did not need to use our insurance. However, on a plane ride between countries in Africa, we met a woman who had broken her ankle the first day of her vacation. She had originally thought she wouldn't get any insurance but changed her mind. She was glad she did! Her insurance had purchased three seats on the plane so she could keep her leg elevated during the flight. I won't ever travel without insurance now!
Joseph K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
My trip was wonderful. I did not have to use the insurance but glad I purchased it.
Jane M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
UPDATE TO BELOW COMPLAINT: SEVEN CORNERS corrected the error, a senior account manager called me a couple times apologizing and promising to have everything corrected, my full claim was paid, he had my check sent by Fed Ex overnight since I was leaving the country in a couple days and followed up to make sure everything came out ok. The way they corrected their error was excellent, so I've changed my one-star review to a five-star review. I believe doing the right thing quickly and with an apology when an error is shown deserves credit. I would now insure through John Hancock and Seven Corners again.
ORIGINAL COMPLAINT: I DID file a claim as a result of a nationwide labor strike in France that interrupted travel twice (a covered risk) throughout the country for a very important business trip. I filed my claim for a few hundred dollars with Seven Corners Claims, as required by John Hancock Ins., promptly and with complete documentation (I've been through a French labor strike in 2010 so went through this process before). A couple weeks after the claim had been received, the web site showed it had still not been assigned to anyone. When I checked again 2 MONTHS after Seven Corners received it, the web site showed my claim was for $1 and was "closed." I called and spoke to a nice woman who acknowledged receipt of the documents and would expedite handling. A week later (now over 2 months), it is still not handled. The last time I insured through an Allianz policy and was reimbursed within a few weeks, they were ready for claims related to the French labor strikes. I travel a lot and always buy through insuremytrip, have had two prior claims with no problems getting reimbursed, but this is the first time dealing with John Hancock and Seven Corners. NEVER AGAIN! My claim is still pending, but I will fight for payment. I know insurance coverage requirements and this is covered under my policy. For anyone who does not know how to fight over insurance claims, be careful of Seven Corners and John Hancock! You might want to look elsewhere for travel insurance. They should fire whoever handled my claim that way.
SUSAN B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Thankfully I didn't have cause to use this insurance so I don't know how they would pay off a claim. I can say that it gave me a great feeling of security during my trip to Canada. Canada has socialized medical which means foreigners have to pay as you go for medical treatments. This plan became my primary coverage while in Canada and relieved a lot of worry about how to pay medical if I were to get sick or injured while in Canada. I would definitely buy this plan again .
Richard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
This plan was reasonably priced and covered more that I was shopping for.
Since I didn't not have to file a claim, I have no idea of how that process works.
I did have peace of mind that travelling out of country, I had what I would hope to be ample or at least significant coverage had anyone in my family became ill or incurred an injury.
Robert A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. Medjet
    (4.66)
  3. Trawick International
    (4.63)
  4. Berkshire Hathaway Travel Protection
    (4.64)
  5. Nationwide
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.53)
  2. GeoBlue
    (4.49)
  3. Travelex
    (4.46)
  4. John Hancock Insurance Agency, Inc.
    (4.40)
  5. AIG Travel
    (4.33)