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Travel Insurance Reviews Nationwide

In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.

Learn more about Nationwide.

Customers rated Nationwide Mutual Insurance Company
4.61 out of 5
10,894
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
Nationwide Mutual Insurance Choice Cruise
I would recommend this policy to others but with the following advice. If you make a claim online, keep in mind that the claim examiner assigned to you might not find your situation as straight forward as you think it is. There might be some back and forth -via email or phone call (on your part) about the documentation you submitted (e.g. an explanation in English for a receipt in Italian even though it's pretty obvious what it's for) or a request for more documentation than what you submitted (e.g. submitting not only receipts but credit card statements that match the receipts) .
It will all get worked out, but not overnight and maybe not as quickly as you think it should. I just received my settlement for a claim I initiated 5 weeks ago. I thought that was an acceptable outcome.

One last thing, pay attention to the Trip Delay max. The policy I bought had a daily max of $150. When I was pickpocketed the morning of my cruise and had to stay in Rome overnight to get an emergency passport, then fly to Majorca, Spain to meet up with my ship that would be docking the morning after, I incurred the cost of two nights in a hotel, train and taxi fares, a plane ticket, and the cost of replacing my passport. I was traveling off-season, so both the airfare and the hotel costs were minimal, but I still exceeded the daily limit for 3 days of Travel Delay by $158.00.
Monica P. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Nationwide Mutual Insurance Essential
The best thing about purchasing travel insurance is knowing that I am covered financially in case something happens. The peace of mind of knowing that you will receive help in the event of an incident is reassuring.
Leland W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Nationwide Mutual Insurance Essential
Fortunately I did not need to use my plan but I had peace of mind knowing that I was covered for the unexpected. This plan covered everything I needed at a reasonable cost.
Benita W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Nationwide Mutual Insurance Prime
I originally booked a cruise for our 21st wedding anniversary; however, sadly my brother passed away a week before our trip. Thankfully, I had travel insurance with 'Nationwide." I contacted "Insure my Trip first". They answered the phone in less than 5minutes. The representative gave me the contact information for "Nationwide insurance". I uploaded the documents they requested and they responded and honored my claim 100% within 3 weeks.

I am so thankful I chose Nationwide to insure us, this was the first time that I used them. In the past I used a different insurance company, C & F travel, for several years and never filed a claim; however , upon looking at their current reviews I noticed this time around they had several bad reviews on not honoring their claims so I decided to go with Nationwide. Nationwide took care of me and my family when we needed them most.
I will continue to used them for my travel insurance needs!
Steve R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Nationwide Mutual Insurance Essential
I had to cancel our trip due to a serious medical condition. It took probably two months for the claim to be processed and paid out. It was a lengthy process but they did pay out the full amount, so I think it was fair.
Thomas Z. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Nationwide Mutual Insurance Essential
I like this policy I hve taken out before on other trips and never had a problem with a claim. It is peace of mind.
Janine L. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Nationwide Mutual Insurance Essential
I wouldn't buy Nationwide Travel Insurance again. Terrible customer service, almost no communication with me, you are in the dark when you submit a claim. Took 4 days, 2 emails, and a phone call to figure out how to submit a claim--they apparently want to make it as hard a possible. And they need every documentation under the sun for your claim submission, so SAVE EVERY piece of paperwork, boarding passes, itinerary and receipts. After submitting the claim I never heard from them until I received a check 7 weeks later. We had a major trip delay and discovered after the fact that our Trip Delay Coverage doesn't actually cover trip delays--just expenses occurred during a trip delay. I'll read the fine print before buying any insurance next time.
Tori B. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Nationwide Mutual Insurance Choice Cruise
Glad I had, even happier I didn’t have to use
Robert M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Nationwide Mutual Insurance Essential
We were on a cruise with a tight schedule and limited access to internet. We had a flight delay that caused us to miss a prepaid tour which would have been a covered loss under our policy. However, the policy required that we make a written claim within 7 days of the claimed loss. We missed that deadline.

It's my own fault for not reading and understanding the requirements. However, I believe that this requirement is completely unreasonable -- especially for a TRAVEL policy.

Buyer beware!
James P. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Nationwide Mutual Insurance Essential
Like any insurance it is good when you don't have to use it.
Ruben C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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