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Travel Insurance Reviews Nationwide

In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.

Learn more about Nationwide.

Customers rated Nationwide Mutual Insurance Company
4.61 out of 5
10,631
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Nationwide Mutual Insurance Essential
While on vacation in Dubai, I fractured my foot. Upon returning home filing my claim was easy and I was reimbursed for all expenses. It was helpful that the Dubai medical systems is amazing and was able to email my medical records asap.
Jacqueline W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Nationwide Mutual Insurance Essential
I had to cancel my cruise due to my mom's death about a week prior to cruise. I submitted my claim online-took about 4 weeks for claim to be completely processed and about another 2 weeks to receive checks.
I did have to get help from my daughter to help me file the claim,but I am not computer savy.
I only received one email from the company during the whole process,and that was a few days after I submitted claim-they were just letting me know there might be a delay due to the high number of claims.
I just checked the website frequently and that is now I knew the claim had been approved and checks were generated.
I did receive my total amount I had paid for the cruise and was never asked for any additional paperwork-But I did wait until I had everything( MD note/death certificate ,etc) before I submitted claim.They have a list of items they show you when you start the process
I would definitely use again,actually I just bought the same policy for my next cruise
KARAN J. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Essential
The price of the policy was fine. Be careful to read the Exclusions section of the policy because many common items (e.g. cell phones, eye glasses) and circumstances (e.g. theft from a vehicle) are not covered. We needed to file a claim for a stolen backpack and it was a little frustrating because the claims processor subcontractor's website provides no indication that they had even received our submission until after they made a determination, which took a week.
Jeremy S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Nationwide Mutual Insurance Essential
We have previously used Nationwide through Insuremytrip for trip insurance, and in one case needed to make a claim. Nationwide covered our losses with no issues, and so we now default to them (and Insuremytrip) when buying trip insurance. Although we did not need to make a claim this time, we were able to book everything with the peace of mind that we would not be out a bunch of money should something unforeseen happen.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Nationwide Mutual Insurance Vacation Renter Protector
Flight was delayed from Cartagena to Miami resulting in our missing our connecting flight home to Philadelphia. We had to pay for a hotel room in Miami that night. Submitted a very modest claim for a hotel room for less than $100. Was even able to obtain a written letter from AA verifying that our flight had been delayed. Nationwide has not been responding to my inquiries a month later. Claims processing is apparently backed up. Insuremytrip.com, which is always responsive, indicates processing is taking 90 days. To me that is so far below any reasonable standard of customer service, especially for such a simple and small claim, that I would not use this insurer again.
MARK P. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Essential
My wife and I had to use the doctor while on vacation and Nationwide did pay what my primary medical insurance did not cover. BUT I did not like is the paper work required. Here is an example of what they asked for: "...flight booking confirmation with dates of travel, cost and proof of payment which identify you as the traveler and document your entrance into and exit from the country or countries where medical services were received..." my first response was how the heck to I do this! I ended up sending the receipts from the airlines and that worked. The also wanted the EOB from my primary medical - once they got all of the info they did pay out just a few days later.
Just a lot of electronic "paper work" to get there.
Richard G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Nationwide Mutual Insurance Prime
Our claim was processed very fairly, but took a very long time. Apparently, our optimum email address was not supported by Nationwide and by the time we realized this, an additional month had lapsed.
Dolores B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Essential
The documents required to provide proof of payment trail was overboard. Coverage for Covid related expenses was greatly insufficient. However, review and response was faster than I was initially informed.
Steven C. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Essential
Every Insurance plan looks good before you need to use it. When it's needed you really get to see what the company is all about. I wIll NEVER chose this company for travel insurance again. My father passed away and we were unable to take the trip we planned. This company just compounded our grief several-fold. Nationwide strung out the claim process, asking repeatedly for information that I wasn't even asking reimbursement for ( airline tickets). Icelandic air reimbursed me within 3 days when I called to cancel the flight due to my fathers death. They did not have to do that but they did. I never requested airline reimbursement from Nationwide. I was assured 2x's with my phone calls and inquiries that they had everything they required and the claim was being processed, and being reviewed by an adjuster. Today the day the check was to be mailed, low and behold another email asking for an airline agreement. Today I was feed up and called INSUREMYTRIP to be my advocate, they contacted the insurers rep and guess what, they again requested the airline agreement that isn't required. Always buy your travel insurance through this agent, then if problems arise you have an advocate. Chose a different provider than Nationwide. As a side note, my fathers life insurance policies all paid before this travel insurance policy.
Matthew A. would not recommend this plan to a friend or relative.
12 of 12 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are very sorry to hear that your father passed away during your trip and regret that you experienced so many problems in the claims process.
    Neither Nationwide nor InsureMyTrip wish to make this process so very difficult especially during such a difficult time.

    We are glad to know that a Customer Advocate was able to assist you on your claim and confirm with Nationwide that your check was mailed. If we can be of further assistance, please let us know.
    Jun 26,2018
The trip included a
cruise
Nationwide Mutual Insurance Essential
What can I say. This company is great. I had to place a claim due to my wife losing her job just 3 months before our cruise was to take place. All the representative were very friendly and knowledgeable. I received all the information needed (via email) to file a claim within minutes of completing my call.

After all the information required by Nationwide was received by them my claim was processed and paid in full to me within their normal process time required.

I have used them in the past and continue to use them today for all my travel needs.
Steven F. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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