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Travel Insurance Reviews Tokio Marine HCC Medical Insurance Services

Tokio Marine HCC Medical Insurance Services was established in 1998 in Indianapolis, Indiana. Tokio Marine HCC is a full service organization offering a comprehensive portfolio of international group health, domestic short term travel medical insurance products and comprehensive plans, designed to address the insurance needs of travelers worldwide. Below are travel insurance reviews from travelers like you who purchased a Tokio Marine HCC plan from InsureMyTrip. Read the Tokio Marine HCC reviews to see which plan is right for you.

Learn more about Tokio Marine HCC Medical Insurance.

Customers rated Tokio Marine HCC Medical Insurance
4.57 out of 5
2,020
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
Tokio Marine HCC Medical Insurance Atlas International
Absolutely a waste of money. My husband almost died on our trip and the insurance was a big fat FAILURE. Support and customer service was completely lacking. Don't waste your time or money. Did not pay for ANYTHING, but kept interfering with his care. Even denied the coverage for hotel room to be at his bed side.....clearly spelled out in the policy. What a complete waste.
Nancy G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    After advising the insurance provider on this review, Tokio Marine HCC (TMHCCMIS) contacted the insured. One of the insureds had a medical emergency for which TMHCCMIS paid the air ambulance bill. However, in order to determine if the medical bills were covered under the policy, TMHCCMIS needed additional information from the insured, so they reached out directly to the insured to obtain this information.
    Jul 22,2019
  • Carol
    Photo
    We also received the following update from the insured:

    "Just to follow up on previous complaint about the insurance I purchased. I realize you are the broker and not the actual insurer.

    But finally after 7 months they have reviewed my case and agreed it was handled wrong. They will be reimbursing me for the portion they denied earlier for cost to be at bed side. They agree that they will pay the cost of the onboard medical (they just need a copy of my insurance denial), and will reimburse me for my out of pocket medical expenses for 2018 and 2019.

    Although I am grateful for that at a time when my husband was literally hanging to life and supported 100% on mechanical life support and now on heart transplant list is not when you want to fight these battles.

    At least the company is using my situation for training on how to manage and what they do for such extreme cases as ours."
    Jul 22,2019
The trip included a
cruise
tour
Tokio Marine HCC Medical Insurance Atlas International
Reasonable plan coverage at fair price
Gail L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas Multi-Trip
I found my shopping experience through InsureMyTrip to be eminently simple, straightforward, and valuable. Having purchased a year-long, multi-trip package, I am very satisfied with my selection, as well as the options presented. While I'm glad that there wasn't cause for me to use the insurance on my trip, it was comforting to know that I was covered should anything unfortunate have occurred.
Steven M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
So easy and affordable for peace of mind while traveling outside the USA.
Duane D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Tokio Marine HCC Medical Insurance Atlas Expedition
While we didn’t use the plan- whew!-
It was a better value than the plan offered by the cruise line and had decent reviews.
LELAND P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas Expedition
I feel less stressed knowing we have the medical insurance when out of country.
Plus the delay/lost bag coverage is nice.
Cheryl K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Tokio Marine HCC Medical Insurance Atlas International
I had no issues and did not need to use the insurance. Therefore it was right priced.
Laura G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas Expedition
I loved the peace of mind the plan gave me.
Christel F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Tokio Marine HCC Medical Insurance Atlas Expedition
Luckily, didn't have to use it. Looked at a lot of comparisons and this was the best price for the best coverage that we needed.
susan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Finding a good and reasonable trip insurance company (and policies) might be a challenge. Well, it was for me. Although these insurances are designed for travellers, amazingly insurance companies limit pretty much your coverage profile. For instance: I'm currently living in Mexico, bought a trip insurance for my (77 years old) Japanese mother living in Brazil. It was kind of difficult to fill up the forms and find a fit for all the required information (addresses, nationalities, citenzships...). But in the end everything went smooth and I did not need to file a claim with the insurance company.
Kazuko M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments. We regret to hear that you found our website application difficult to complete. It does appear that you provided the correct information.

    We do provide guidance to our customers on each page of the application. For example, "Who needs to be insured on this trip?"

    "Please enter the travelers' current age, citizenship, and residence."

    Your answers will narrow down your quotes to only those policies that would be available to you.

    Nevetheless, should you ever need assistance in the future, our team of licensed representatives are always happy to help. You can call us at 800-487-4722 with any questions regarding the policies, to obtain a quote, or even to purchase a policy over the phone.
    Feb 06,2019
    • KazukoM
      Photo
      Yes, it narrows down as it progresses. But as a proof of concept: I insured my mother (Kazuko) and used my email address. Your system records my mother name and addresses me (Paulo) with her name. There is no distinction between people buying insurance for themselves and third-parties insuring someone else. But that doesn't matter, anyway. It just proves what I stated on my review. Thank you
      Feb 06,2019
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