Travel Insurance Reviews Tokio Marine HCC Medical Insurance Services

Tokio Marine HCC Medical Insurance Services (formerly MultiNational Underwriters) was established in 1998 in Indianapolis, Indiana. Tokio Marine HCC is a full service organization offering a comprehensive portfolio of international group health, domestic short term travel medical insurance products and comprehensive plans, designed to address the insurance needs of travelers worldwide. Below are travel insurance reviews from travelers like you who purchased a Tokio Marine HCC plan from InsureMyTrip. Read the Tokio Marine HCC reviews to see which plan is right for you.

Learn more about Tokio Marine HCC Medical Insurance.

Customers rated Tokio Marine HCC Medical Insurance
4.55 out of 5
1,455
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
Tokio Marine HCC Medical Insurance Atlas Multi-Trip
We purchased this plan because we were traveling abroad twice - first to Italy and a 12 day cruise in April and then to Norway, Sweden and Denmark the end of August. The day we landed in Oslo Norway we had to take my husband to the hospital because we thought he was having a heart attack. Thankfully, it was not. We traveled the end of August and I am writing this review the first part of November, and we still have not received reimbursement for the medical costs, which should have been covered under this plan. Very poor customer service, no response to phone calls, had to submit the claim forms three times electronically and finally gave up and mailed them in. Would not recommend HCC - Medical Insurance Service Group to anyone!
Eileen L. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you experienced difficulties early on in the communication process. We are encouraged that you informed us last month that you had been contacted by HCC Medical Insurance Services. Please let us know if you require further assistance. You can request a Advocate by calling 800-487-4722 or emailing customercare@insuremytrip.com.
    Dec 09,2016
The trip included a
tour
Tokio Marine HCC Medical Insurance Atlas International
Did not need to use plan so really can't assess the plan and how well Atlas performs on their coverage.
Walter B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Customer service was immediately responsive and super helpful. Such a refreshing change of pace from most insurance companies!
Breanna D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Great plan
Mwate C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Tokio Marine HCC Medical Insurance Atlas International
Although, thankfully, not needed, the peace of mind having the extra insurance for my recent cruise was invaluable. Price was very reasonable and process very easy. Will use again and recommend.
Lisa W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Tokio Marine HCC Medical Insurance Atlas International
Reasonable cost for what i wanted; very easy to purchase online.
Maureen Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas America
I'm still not clear as how would the insurance company treat the "pre-existing conditions"
Guillermo S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. In the future, please consider speaking with us prior to purchasing a policy. We would be happy to provide you with an explanation of the pre-existing conditions exclusion and the benefit for an acute onset of a pre-existing condition. Please call us at 800-487-4722 or send an email to customercare@insuremytrip.com.
    Oct 27,2016
Tokio Marine HCC Medical Insurance Atlas International
Honestly, I did want to use this plan at one point early on. I was at the gym and pretty sure I broke my pinky finger. But when I tried to call to check in before going to the hospital, the automated system said I would have to wait 20 mins on hold! I tried calling the next day and 15 mins. So I figured all they will do at the hospital anyways is xray it and that's it. So I ended up not going to the hospital. And wasting my money on this policy.
Kyla H. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Tokio Marine HCC Medical Insurance Atlas International
The best of this is that I came back in one piece, knowing that if something happend my familly had HCC Medical Service support.
Eduardo V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
I got sick in Paris, not too serious but wanted a recommendation on an English speaking doctor. A "Dr." somebody with a heavy accent answered. Would not give his medical credentials but admitted he was not certified in the US. It didn't matter as they would not provide a referral, would not review the diagnosis, would not do anything to help. I was told to see a doctor and submit a claim. I have used other providers in the past that will give a referral, make the appointment and review the diagnosis to ensure it conforms to US standards. One company has doctors on payroll who will actually visit you in the hotel and take care of the issue.

So HCC falls far short.

They were polite and sent a follow up automated email to see if I needed to file a claim. Nice but hardly enough to take care of my issue.
Mitchell G. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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