Call us

Travel Insurance Reviews Tokio Marine HCC Medical Insurance Services

Tokio Marine HCC Medical Insurance Services was established in 1998 in Indianapolis, Indiana. Tokio Marine HCC is a full service organization offering a comprehensive portfolio of international group health, domestic short term travel medical insurance products and comprehensive plans, designed to address the insurance needs of travelers worldwide. Below are travel insurance reviews from travelers like you who purchased a Tokio Marine HCC plan from InsureMyTrip. Read the Tokio Marine HCC reviews to see which plan is right for you.

Learn more about Tokio Marine HCC Medical Insurance.

Customers rated Tokio Marine HCC Medical Insurance
4.57 out of 5
1,965
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
Tokio Marine HCC Medical Insurance Atlas International
Avoid this plan if you really want to be "insured". I was stuck in a foreign country, since my toddler fell sick (virus that causes breathing difficulty) prior to the return trip. Tokio Marine refused to pay the medical bill and the replacement ticket. The claims website is very obfuscating and pretty hard to figure out how it works. Go with a different company.
Prasanna K. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. We are sorry to learn about child's illness. Upon speaking with the insurance provider it appears the medical claim was paid, subject to the deductible selected on the policy. In terms of the trip interruption claim, it appears the reason for interrupting the trip, although serious, was not related to a listed covered reason, per the certificate. You do have the right to appeal the claim, and the link to proceed with the appeal was provided by the insurance provider. In the future we encourage you, and all customers, to call us prior to purchasing the insurance and we can assist you with purchasing a policy based on your primary concerns. To speak with one of our licensed representatives, please call us at 800-487-4722. We are open 7am to Midnight EST Monday through Friday and 9am to 9pm EST Saturday and Sunday.
    Apr 03,2019
Tokio Marine HCC Medical Insurance Atlas International
The most important parts were loss of luggage, cancellation of trip, and medical coverage while abroad. We did not experience any of these conditions but it was comforting thought that should something like this happen we were covered.
Suresh B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
We needed 'last minute' out of the US medical coverage for an inexpensive trip to Mexico. The insurance gave us peace of mind.
Sharlyn S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Tokio Marine HCC Medical Insurance Atlas International
Absolutely a waste of money. My husband almost died on our trip and the insurance was a big fat FAILURE. Support and customer service was completely lacking. Don't waste your time or money. Did not pay for ANYTHING, but kept interfering with his care. Even denied the coverage for hotel room to be at his bed side.....clearly spelled out in the policy. What a complete waste.
Nancy G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    After advising the insurance provider on this review, Tokio Marine HCC (TMHCCMIS) contacted the insured. One of the insureds had a medical emergency for which TMHCCMIS paid the air ambulance bill. However, in order to determine if the medical bills were covered under the policy, TMHCCMIS needed additional information from the insured, so they reached out directly to the insured to obtain this information.
    Jul 22,2019
  • Carol
    Photo
    We also received the following update from the insured:

    "Just to follow up on previous complaint about the insurance I purchased. I realize you are the broker and not the actual insurer.

    But finally after 7 months they have reviewed my case and agreed it was handled wrong. They will be reimbursing me for the portion they denied earlier for cost to be at bed side. They agree that they will pay the cost of the onboard medical (they just need a copy of my insurance denial), and will reimburse me for my out of pocket medical expenses for 2018 and 2019.

    Although I am grateful for that at a time when my husband was literally hanging to life and supported 100% on mechanical life support and now on heart transplant list is not when you want to fight these battles.

    At least the company is using my situation for training on how to manage and what they do for such extreme cases as ours."
    Jul 22,2019
The trip included a
cruise
tour
Tokio Marine HCC Medical Insurance Atlas International
Reasonable plan coverage at fair price
Gail L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas Multi-Trip
I found my shopping experience through InsureMyTrip to be eminently simple, straightforward, and valuable. Having purchased a year-long, multi-trip package, I am very satisfied with my selection, as well as the options presented. While I'm glad that there wasn't cause for me to use the insurance on my trip, it was comforting to know that I was covered should anything unfortunate have occurred.
Steven M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
So easy and affordable for peace of mind while traveling outside the USA.
Duane D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Tokio Marine HCC Medical Insurance Atlas Expedition
While we didn’t use the plan- whew!-
It was a better value than the plan offered by the cruise line and had decent reviews.
LELAND P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas Expedition
I feel less stressed knowing we have the medical insurance when out of country.
Plus the delay/lost bag coverage is nice.
Cheryl K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Tokio Marine HCC Medical Insurance Atlas International
I had no issues and did not need to use the insurance. Therefore it was right priced.
Laura G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.64)
  5. Berkshire Hathaway Travel Protection
    (4.63)
  1. Berkshire Hathaway Travel Protection
    (4.70)
  2. GeoBlue
    (4.63)
  3. Travelex
    (4.57)
  4. IMT Services
    (4.47)
  5. John Hancock Insurance Agency, Inc.
    (4.46)