Travel Insurance Reviews Travelex


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Customers rated Travelex
4.55 out of 5
2,806
ratings and reviews
97%
recommended
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Filed claim
Travelex Travel Select
Our Samsung Galaxy S2 Tablet was stolen from the crowded mandatory bag check in counter at Borghese Gallery in Rome, Italy on October 7, 2018. We had the tablet in our possession during the entire 2 hour tour. As we retrieved our checked our bags, my husband put down his tablet in order to take bags into his hands. He put his camera back into his camera bag and when he turned to pick up his tablet from the counter, the tablet was already gone. We reported to security but there was nothing they could do. It was our last day in Italy. As soon as we arrived home the next day, we contacted Travelex and was able to file a claim online. They told us it would take 4 weeks before any decision would be made. Sure enough on November 8, we received an email stating that our claim was approved and on November 12, we received our check for $400+ the full amount to purchase a new tablet. We have bought travel insurance in the past, but this was the first time we filed a claim and we was not optimistic that we would get compensation, but we did! Thank you Travelex for coming through for us.
Lawrence Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
Very good insurance coverages for healthy travelers to European cities

We had a great trip to Germany and Czech Republic.
Joseph B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Since I’ve never filed a claim, I can’t comment on filing a claim and I hope I don’t ever have that experience. As far as the phone support, I have no complaints. Very helpful.
Julio M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
We felt we had adequate coverage for our trip and were fortunate that we had nothing go wrong so had no need to make a claim.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
The "unthinkable" happened in England as I stepped off a train an hour before leaving for a Baltic cruise. I fractured my femur and, as a result, was transported to Ashford, England, where I had surgery the next day, plus an 8-day hospital stay. We had purchased a Travelex Select policy and my husband promptly informed the company when we arrived in the ER. The hospital accepted our proof of coverage without hesitation or demand of an up-front payment of any kind.

When I was medically fit to travel, the evacuation part of the policy kicked in. On Call Int'l., arranged for an very competent and caring R.N. to fly to England to escort us home. On Call made all of the air and driver arrangements from the hospital to Gatwick to home.

Regarding the claims process: I filed a claim two weeks after arriving home for the hospital bill and the nonrefundable trip expenses. The response was slow but finally the claim was paid in full, per the policy. The hospital system also was patient, realizing that it takes time to collect on insurance.

Observations:

1. My husband's lodging, meals, and transportation expense was classified under the "Trip Delay" portion of the policy with a limit of $750, with the remainder out-of-pocket to us. Most trip insurance policies seem to have a similarly low limit.

2. There was no explanation why the entire hospital bill wasn't paid at first. I asked Insuremytrip.com for advice. They appointed a claims advocate who quickly resolved the issue.

3. Having a policy with primary medical coverage, instead of secondary, was essential to avoid further delay and hassles.

In the end, we were happy with both the Travelex Select policy and also with InsuremyTrip.com
Carla M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Since we didn’t have to use it, I cannot answer some of the questions. It was great knowing we had coverage if needed. The cost was well worth it. Your customer service representative was very helpful when I called about getting coverage.
Gregory D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Flight Insure
This plan is perfect if you just want flight accident insurance.
Bonnie A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Select
Fortunately I did not have any need to file a claim. I think it would be more helpful to hear from folks who have as to their experience.
Suzanne W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Purchasing this insurance was easy. Fortunately we did not have to use it, but it was good to know that we were covered should anything go wrong.
Fredda G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Select
We had two visits to the ship's doctor while on a cruise to Croatia. We submitted the paper work for the claims and received the payment we were expecting in 5 weeks. This was the first claim we have ever submitted on a travel insurance policy and we were very pleased the service and results.
Frederick G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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