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Travel Insurance Reviews Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

Learn more about Travelex.

Customers rated Travelex
4.57 out of 5
4,192
ratings and reviews
97%
recommended
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Cruise
Filed claim
Travelex Travel Select
Always great coverage!
bernardo g. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
This plan is GARBAGE, did not cover my cruise that was cancelled by the cruise line, did not cover lost air, hotels, NOTHING. Did not even offer me a credit of the premium for another future trip. Don't waste your money on this plan.
James K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback. The insurance provider has issued the following response:

    "Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.

    It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.

    We do not have any records of you contacting our Customer Solutions Department, but we would be happy to offer you a One-Time Date Transfer. This will allow you to reuse the policy anytime in the next 24 months. Additionally, we recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip.

    Please contact us at [email protected] in order to discuss your One-Time Date Transfer.

    Kind Regards,

    Travelex Insurance Services"
    Jul 24,2020
The trip included a
tour
Travelex Travel Select
My wife broke her arm in India. I called the company from India...they were unhelpful and wanted me to complete forms! That was ridiculous...how do you complete forms from India.
JONATHAN F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from Travelex:
    "We empathize with the unfortunate situation that occurred to your wife during your trip to India and we hope she has recovered well. We contacted our Claim Administrator, Berkshire Hathaway Specialty Insurance Company, and we are happy to hear that your claim was deemed payable, and that payment was issued in July.



    We would like to take this opportunity to clarify how On Call International, Travelex’s travel assistance company, offers assistance for medical emergencies that present themselves on a covered trip. On Call’s medical case process requires all patients to be evaluated by a treating physician and to have the medical information reviewed by On Call’s Medical Team to help ensure patient’s safety, in order to assist the traveler. On Call’s Medical Team specializes in flight physiology and follows guidelines set forth by the International Air Medical Transport Association and the Aerospace Medical Association to determine a patient’s fit to fly status as patient’s conditions may change at elevation. While the medical case management and fit to fly approval process can seem overwhelming, the process is important to ensure a patient is safe enough to travel home. "
    Sep 10,2020
Travelex Travel Select
I just filed a claim and have not heard whether my claim will be approved as of yet.
Update:
It took awhile but I believe the delay was partially due to the pandemic. My claim was
processed and I received compensation for extra expenses incurred due to our trip delay.
I am totally satisfied and would recommend this to anyone wanting to purchase travel insurance.
Debra P. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
The Travelex claims website required that I file a claim to get copies of the doctor’s form and then had to start all over again once the doctor completed the form. It would been easier initially to go to a page setup up for downloading forms.

With the necessary forms in hand, filing online was fairly easy and the claim was approved within two weeks.
Bryan B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Select
After waiting 10 weeks for a response.....our claim was denied. Apparently terminating the trip early due to a worldwide pandemic and borders closing down was not a good reason. Warren Buffet should be ashamed of himself!!! No matter how I justified our claim the rep said a pandemic is not included in any of their policies.
I'll be sure to find insurance elsewhere for our next vacation.
Forrest W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback. The insurance provider has issued the following response:

    "Thank you for expressing your concerns on InsureMyTrip.com.

    Please note that Travelex Insurance Services, Inc. is the marketer of the travel insurance plans and does not make any claim determinations. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and the Claim Administrator for all claim or appeal related inquires.

    In the policy details, which were sent to you on August 31, 2019 when the policy was purchased, it explains all the eligible reasons for trip cancellation, including the terms, limitations, and exclusions. Which includes the General Exclusion “(d) any government regulation or prohibition”.

    Having said the above, we do empathize and recognize that coronavirus has created a difficult situation for travelers.

    We recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip. Additionally, it may be possible to obtain a Date Transfer on your policy, which allows you to apply the plan to another trip, in the future. If you would like to apply a One-Time Date Transfer to your policy, please contact us at [email protected], so we can help process the cancellation of your claim and apply a One-Time Date Transfer to your policy.

    It is important to remember that insurance is highly regulated. Claims need to be processed according to the policy details and based on the documentation submitted to the Claim Administrator.

    If you believe all or any part of your claim was wrongfully rejected or denied, you have the right to have your claim re-reviewed by BHSIC, if you are able to submit additional documentation. To submit new documentation or for claim questions, please contact BHSIC at 1-855-205-6054 or by email at [email protected], Monday – Friday, 7:00 am – 7:00 pm CST.


    Kind Regards,

    Travelex Insurance Services, Inc.

    [email protected]"
    Jul 13,2020
Travelex Travel Basic
The check still did not come in.
Simeon R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Travelex has offered the following response:

    "Thank you for taking the time to post on Insure My Trip.

    We have contacted the Claim Administrator, on your behalf, and have been advised that the check for reimbursement was mailed on April 7, 2020.

    Thank you again, and we look forward to insuring all your future trips."
    May 13,2020
The trip included a
cruise
tour
Travelex Travel Select
Update: After waiting for nearly two months I was contacted by email saying they've now processed our claims and the checks are in the mail.They are covering the portions of the trip that we insured and reasonable coverage was provided; however, the customer service was non existent and super slow to respond. ***Submitted a claim for Coronavirus ( Cancel for any reason). No response, never contacted by an adjuster. Can’t reach anyone in claims. I’m sure they’re swamped with claims but it’s been almost a week with zero contact. I wouldn’t purchase this policy or work with TravelEx in the future. Poor customer service.
Suzanne D. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Travelex has offered the following response:

    "Thank you for taking the time to reach out to us on InsureMyTrip.

    We have contacted the Claim administrator, on your behalf, and have been advised that your claim payment was processed in full today, May 6, 2020.

    Please keep in mind, that due to the Coronavirus outbreak, our Claim Administrator is experiencing an increased volume of claims. If you have any questions about your claim payment, please contact our Claims Department at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected]

    We appreciate your patience and understanding."
    May 13,2020
The trip included a
cruise
tour
Travelex Travel Basic
Our trip from Singapore was cancelled Feb. 13, 2020 cruise on Princess Sapphire and sent them an email including your company and didn't get any reply from either.
I am very disappointed with no support.
Thank you
Rodolfo Topacio
Rodolfo T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing feedback. Travelex has offered the following response:

    "Thank you for taking the time to post about your situation.

    We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.

    Please reach out to us at [email protected] as we would like to go over your Date Transfer options, which will allow you to reuse your policy for a future trip.

    We appreciate your patience and regret that we were unable to provide a more favorable outcome."
    May 11,2020
Travelex Travel Select
I am still in Denmark. Was unable to go home as SAS cancelled all flights the 13th as I was suppose to leave the 16th. My new return SAS flight from DK to SF/CA is now sceduled for the 19th of April 2020 .
I have some medical bills from my stay here which I have not yet submitted as well as a rebooking fee with SAS
I do not have a phone here but will call you after my return to the US
maiken n. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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