Travel Insurance Reviews Travelex


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Customers rated Travelex
4.55 out of 5
2,841
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Travelex Travel Select
Fortunately we did not have to use the plan, so do not know how satisfied we would be if we had to use it?
Overall, I feel that the plan is on the expensive side, would like to see it 25% less than what I paid for. Will look harder for better value in my next trip.
Hassan H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Travelex calculates their Comprehensive plan premiums based on trip cost and the age of the travelers at the time of purchase. Please note that Travelex also offers a Basic plan that is less expensive than the Select plan. Although the Basic plan has lower limits than the Select plan, it is still underwritten by the Berkshire Hathaway Specialty Insurance which has a A++ AM Best Rating.
    Nov 16,2018
Travelex Travel Select
I had to file a claim for a canceled flight. The paperwork and documents required were a bit much and after uploading the documents there is no where to see what you've uploaded. My claim remained pending for 3 weeks and it wasn't until I called to check that it got approved.
Valerie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry to hear that you were disappointed in the claims service but are pleased to hear that you did receive payment for your Travel Delay claim. Generally our insurance providers ask that claimants allow from 10 to 15 days from the date on which you submitted the final document to your claim settlement. In the future, if your claim takes longer than anticipated, please feel free to call InsureMyTrip to request an advocate to assist you on your claim.
    Nov 21,2018
Travelex Travel Select
Our Samsung Galaxy S2 Tablet was stolen from the crowded mandatory bag check in counter at Borghese Gallery in Rome, Italy on October 7, 2018. We had the tablet in our possession during the entire 2 hour tour. As we retrieved our checked our bags, my husband put down his tablet in order to take bags into his hands. He put his camera back into his camera bag and when he turned to pick up his tablet from the counter, the tablet was already gone. We reported to security but there was nothing they could do. It was our last day in Italy. As soon as we arrived home the next day, we contacted Travelex and was able to file a claim online. They told us it would take 4 weeks before any decision would be made. Sure enough on November 8, we received an email stating that our claim was approved and on November 12, we received our check for $400+ the full amount to purchase a new tablet. We have bought travel insurance in the past, but this was the first time we filed a claim and we was not optimistic that we would get compensation, but we did! Thank you Travelex for coming through for us.
Lawrence Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Overall, I'm pleased with this Cancel for Any Reason policy. I canceled the trip when I didn't receive my passport in time, per the policy instructions.

However, in order to get the claim closed and paid I had to make several phone calls to Travelex. I uploaded the claims form and receipts as required. I didn't hear anything for two weeks, so I called and was told they only had the airline receipts and for me to please send them the claims form. She said someone would be in touch to confirm its receipt.

I wondered why no one had called to tell me there was a problem. I uploaded the claims form a second time and another two weeks went by without anyone contacting me.

I called again to ask about payment status. I spoke with an agent who said the airline ticket receipt didn't include cancellation terms or the form of payment. I told her it did indeed include those things. She reviewed the receipt I'd sent and confirmed it contained the necessary information. She said she didn't know why the adjuster hadn't closed out the claim or why no one had been in touch. She also said they had received my claims form the first time it was sent and she didn't know why I was asked to send it a second time. About a week later I received payment in the amount I'd expected.

This was more hassle than it should have been. It seems the adjuster didn't review the submitted documents closely, which resulted in payment being made by 4-5 weeks, and that the initial agent I spoke with didn't review the file close enough before telling me to submit the claim form again. The TravelEx team needs to be more diligent.
Christian Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Travelex wants to thank you for taking the time to post about your concerns regarding your claims experience. We are sorry to hear about the frustrations that you experienced.

    Our Claim Administrator strives to process claims as fast as possible, in the order that the documentation is received. Your calls to the Claim Administrator have been reviewed and they regret that the representative was unable to locate the original claim form you had submitted. They have reviewed your case history and taken appropriate actions to improve the process for others. Thank you for bringing this to our attention, and please know that we appreciate your business.

    Thank you again and we hope you think of Travelex the next time you travel.
    Nov 16,2018
The trip included a
cruise
tour
Travelex Travel Basic
Very good insurance coverages for healthy travelers to European cities

We had a great trip to Germany and Czech Republic.
Joseph B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Since I’ve never filed a claim, I can’t comment on filing a claim and I hope I don’t ever have that experience. As far as the phone support, I have no complaints. Very helpful.
Julio M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
We felt we had adequate coverage for our trip and were fortunate that we had nothing go wrong so had no need to make a claim.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
The "unthinkable" happened in England as I stepped off a train an hour before leaving for a Baltic cruise. I fractured my femur and, as a result, was transported to Ashford, England, where I had surgery the next day, plus an 8-day hospital stay. We had purchased a Travelex Select policy and my husband promptly informed the company when we arrived in the ER. The hospital accepted our proof of coverage without hesitation or demand of an up-front payment of any kind.

When I was medically fit to travel, the evacuation part of the policy kicked in. On Call Int'l., arranged for an very competent and caring R.N. to fly to England to escort us home. On Call made all of the air and driver arrangements from the hospital to Gatwick to home.

Regarding the claims process: I filed a claim two weeks after arriving home for the hospital bill and the nonrefundable trip expenses. The response was slow but finally the claim was paid in full, per the policy. The hospital system also was patient, realizing that it takes time to collect on insurance.

Observations:

1. My husband's lodging, meals, and transportation expense was classified under the "Trip Delay" portion of the policy with a limit of $750, with the remainder out-of-pocket to us. Most trip insurance policies seem to have a similarly low limit.

2. There was no explanation why the entire hospital bill wasn't paid at first. I asked Insuremytrip.com for advice. They appointed a claims advocate who quickly resolved the issue.

3. Having a policy with primary medical coverage, instead of secondary, was essential to avoid further delay and hassles.

In the end, we were happy with both the Travelex Select policy and also with InsuremyTrip.com
Carla M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Since we didn’t have to use it, I cannot answer some of the questions. It was great knowing we had coverage if needed. The cost was well worth it. Your customer service representative was very helpful when I called about getting coverage.
Gregory D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Flight Insure
This plan is perfect if you just want flight accident insurance.
Bonnie A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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