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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.57 out of 5
1,467
ratings and reviews
98%
recommended
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Cruise
Filed claim
Travelex Travel Basic
Insurance Policy is only good when you have a claim & get payment . However, is a good peace of mind when you travel.
Victor C. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Thank goodness, we didn't need to put in a claim, but knowing we had coverage brought peace of mind.
Samuel S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
We lost our home in the California wildfires and the many loops they put us through to try and create paperwork we did not still have as it was burnt in the fire was so very distressing to us. There was little to none empathy from the company. They made us feel that we were not being truthful with them. Will never use Travelex again and will be passing the poor service that we received to all our friends and family.
Lynda A. would not recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for taking the time to submit your review. Travelex has responded to your review as follows:

    "We want to thank you for taking the time to voice your concerns and we are sorry to hear about your home being burned in the California wildfires.

    Please keep in mind that insurance is highly regulated. In order to validate coverage, completed claim forms and documentation are an important part of the claim process as it relates to the specific conditions, as listed in the plan purchased. Once all documentation was received, the Claim Representative promptly assessed the claim and payment was released on November 20, 2017 (within 6 days). We have confirmed that both checks were cashed in December 2017.

    If this information is not accurate, and you did not receive and cash the checks please contact the Claim Administrator at 1-866-968-2061, Monday-Friday, 7:30am-7pm CST."
    Jan 03,2018
The trip included a
cruise
Travelex Travel Basic
Had to get medical treatment on the ship for coughing,congestion, etc. - filed a claim and was processed within 3 weeks. They pay as primary so no hassle with having to file with our insurance first, etc. Will definitely use Travelex again - highly recommend!
Sonja E. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Great plan! Would definitely use this plan again in the near future.
Sonya S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
We didn't need the coverage, but were glad to know that it was there. We've had trips that we did need the insurance, and were glad to have it, so we always get it when we book a trip.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
We didn't need any of the coverage, but it's nice to know that it's there if you need it. We've had trips for which we did need it, and were glad to have it. It is just one of the 5 P-s: Prior Planning Prevents P**** Performance.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
have been happy with travelex and in all my years traveling only had to file one claim for clothing I bought when my luggage was lost. Claim was handled promptly
Theodosia Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
Didn't need it, thank goodness, but happy to have it. I like Travelex best as it is primary. However, the premium is usually enough higher than secondary policies that I go with them and keep my fingers crossed. When I have had a claim with a secondary policy, it has been handled well, only have to deal with the inconvenience of chasing other policy payments first.
Owen W. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Would have rated a 5, but was not sure if the plan covered cancellation due to hurricanes(Irma) or other related weather problems. Will have to review the coverages more carefully in the future. Possibly a cancel for any reason if cost is reasonable for the trip.
Vincent P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    The Travelex Travel Basic policy does not provide Hurricane specific coverage, but does allow cancellation due to the following covered reasons:

    "3. Common Carrier delays resulting from inclement
    weather, or mechanical breakdown or organized
    labor strikes that affect public transportation;"

    "8. your Home made uninhabitable by fire, flood,
    volcano, earthquake, hurricane or other natural
    disaster;"

    Please feel free to contact us at 1-800-487-4722 if you have any questions or concerns. Our licensed representatives are available 7 days a week.

    Nov 03,2017
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