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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.56 out of 5
1,736
ratings and reviews
97%
recommended
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Cruise
Filed claim
Travelex Travel Basic
Usually I buy from a different insurance company & thought this one would be good for close to home travel. I asked questions of the Insure my Trip rep, who was very nice, but I either asked wrong questions or got incorrect answers. For example I had to travel thru San Juan & asked if earthquake interfered with my travel & I couldn't leave or get to my other island would I be covered & Travelex rep said NO only for a natural disaster happening at my home area & also wouldn't cover trip interruption either. There were more negative answers re coverage making this a worthless purchase for me. Luckily I didn't have to use it even though tense moments due to rain & wind whether I could leave SJO to get to my final destination.
Deborah D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Upon receiving your review, we shared your comments with Travelex. Here is their reply:

    Thank you for taking the time to voice your concerns on InsureMyTrip.

    The Travel Basic plan that you purchased is a Named Peril Policy, which means that the policy lists all reasons for coverage, and if the reason is not listed, then coverage does not apply.

    While Natural Disasters at your destination are not covered under Trip Cancellation or Trip Interuption, you would be eligible for the Trip Delay benefit if a Natural Disaster causes a delay in your trip. The Trip Delay benefit would help reimburse for reasonable expenses; such as hotels, food, or transportation while you are delayed.

    We do offer two different plans which have different levels of benefit amounts and reasons to cancel or interrupt a trip. For example, our Travel Select plan offers coverage for Trip Cancellation or Interuption if your destination is made uninhabitable by a natural disaster.

    It is important to read the policy details that are sent with every quote and after the purchase of the plan to understand the policy benefits. We hope that this helps to clarify the benefits and differences between the two travel insurance plans that we offer.

    Kind Regards,
    Amber
    Jan 31,2020
The trip included a
cruise
Travelex Travel Basic
I had a trip delay and called for guidance. While my expenses were covered by the airline I was given advice on the next step if they were not covered. No promise of payment was made but did feel supported in the process.
Judith R. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
I didn't have to make a claim so I don't have experience with that, but the purchasing process was great. I will use this site again in the future.
Barry N. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
This was the first time we have used insuremytrip to purchase travel insurance. We always buy travel insurance because one never knows what can happen either before or during a trip. I was especially impressed when the carrier, Travelex, sent us an email inquiring if we needed help because of an earthquake at one of our destinations. We did not need any assistance but it was good knowing that they had our backs.
Kenneth C. would recommend this plan to a friend or relative.
2 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
I visited Puerto Rico on my trip. I was very impressed to get an email regarding services given the recent earthquake!
Victori P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
Fortunatey we never needed to use any portion of our policies. For this reason I cannot accurately rate any of the other questions although I do feel the prices could be a little lower considering the majority never use their policy.
Bette R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
I felt the cost for my insurance was high. I suspect it was high because I am now 80 years old and the plan did not take into account that I am in very good health and very active. However, the coverage and the agents with whom I spoke were excellent.
Susan J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your feedback. Travelex bases their premiums on the age of the traveler and the cost of the trip.
    Jan 14,2020
Travelex Travel Basic
Did not file a claim so difficult to know if the plan covered everything I expected; bought the plan just in case as i truly believe no one should travel without some sort of insurance plan.
Rose G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
Didn't need the plan on our travels so don't know how well it would have worked. Price seemed reasonable for coverage promised. Would use again.
Frank D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Great service and plan
Edward R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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