Travel Insurance Reviews WorldTrips Atlas Journey Economy
Atlas Journey Economy, underwritten by U.S. Specialty Insurance Company (USSIC), is a comprehensive travel insurance plan for budget-conscious U.S. residents traveling domestically and abroad.
To learn more, see the WorldTrips Atlas Journey Economy product page.
The trip included a
tour
WorldTrips
Atlas Journey Economy
The peace of mind I had during my trip was worth the expense of the insurance.
MaryAnn w. would
recommend this plan to a friend or relative.
The trip included a
tour
WorldTrips
Atlas Journey Economy
We bought the Atlas Journey Economy plan never imagining the worst-- a serious accident in small city Sicily resulting in a 5 week hospital stay, transfer by ground and air ambulance, surgery (in a public hospital in Sicily, not recommended!) The company that Atlas uses to facilitate care, OnCall International, did some things well and some things VERY poorly. Their coordination of care depends heavily on the care provider (doctor) being willing to communicate with their medical team, resulting in delays of (what I perceived as) timely and appropriate transfers for medical care, and return home. That being said, they were always available to me by phone, quickly authorized care where covered and appropriate. Their staff on the whole was supportive and helpful.
I recognize our case was quite complicated by the horrible attitude and lack of cooperation by the care providers in Sicily (noted to me by the families of other patients and local people as well, and validated by the doctors in Rome who, despite repeated attempts by OnCall International NEVER provided a detailed care summary to the doctors in Rome who assumed treatment, or to me). I believe that OnCall did try their best, but their "local affiliates" in both Sicily and Rome were less effective than I would have liked in getting things done in a timely manner to get my husband out of Sicily and to Rome.
Otherwise I think the company did an excellent job of getting care for my husband against the backdrop of a really difficult situation.
I am currently in the process of submitting the non-medical (trip interruption) portion of the claim so can't yet comment on the brokers used by the company for that. I will say that the WorldTrips agent was very helpful in pointing me in the right direction regarding contact numbers, forms needed and the like.
I wouldn't hesitate to use this company again-- although given what we have cost them they might not be happy to insure us again!
I recognize our case was quite complicated by the horrible attitude and lack of cooperation by the care providers in Sicily (noted to me by the families of other patients and local people as well, and validated by the doctors in Rome who, despite repeated attempts by OnCall International NEVER provided a detailed care summary to the doctors in Rome who assumed treatment, or to me). I believe that OnCall did try their best, but their "local affiliates" in both Sicily and Rome were less effective than I would have liked in getting things done in a timely manner to get my husband out of Sicily and to Rome.
Otherwise I think the company did an excellent job of getting care for my husband against the backdrop of a really difficult situation.
I am currently in the process of submitting the non-medical (trip interruption) portion of the claim so can't yet comment on the brokers used by the company for that. I will say that the WorldTrips agent was very helpful in pointing me in the right direction regarding contact numbers, forms needed and the like.
I wouldn't hesitate to use this company again-- although given what we have cost them they might not be happy to insure us again!
Nancy C. would
recommend this plan to a friend or relative.
The trip included a
cruise
WorldTrips
Atlas Journey Economy
My claim was due to illness. My companion could not travel. I provided a letter from her doctor. Due to confidentially (HIPPA) I could not request a doctor to complete a separate form. I was only asking for a small portion of my travel ticket to be return. Your customer service agent would never refer me to a supervisor and every case cannot be settle via a form. Via face book and every person i speak with will no about your stealing insurance money not providing restitution.
Belinda D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
WorldTrips
Atlas Journey Economy
We missed 4 ports of call on a trip to Iceland, Greenland, and Canada because of weather. Our ship was delayed 48 hours on the very first day and then we missed 2 more ports of call during the trip. I filed a claim with documentation from the cruise line that clearly stated it was a weather delay/issue but my claim was denied because we were already onboard the ship! I've used many other travel insurance providers and a missed port of call was ALWAYS covered under the trip interruption clause. We checked the other policies and the language was the same as in the World Trips policy so they just didn't want to pay for a set of circumstances that clearly was a trip interruption
Dennis H. would not
recommend this plan to a friend or relative.
The trip included a
cruise
WorldTrips
Atlas Journey Economy
Our trip was delayed on the return trip, but the plan does not mention covering delays on return. Why should this delay not be covered, getting home a day late cost me not being able to work that day.
Brian K. would
recommend this plan to a friend or relative.
-
Angie
We are sorry for your travel delays. Your plan does have delay benefits for departure, during, and return so we encourage you to file a claim so we can evaluate your situation for any applicable coverages. Thank you for reaching out and we wish you safe travels.Oct 19,2023
WorldTrips
Atlas Journey Economy
The Insuremytrip representative listened to what I needed and matched me with the right policy. Adventure sports, etc. were all covered for a reasonable price. Great product at a reasonable price.
John H. would
recommend this plan to a friend or relative.
WorldTrips
Atlas Journey Economy
I did not need to file a claim. The price could be a little lower , but it wasn’t a bad price. I used my trip insurance last year and I was refunded for expenses after tiring in paperwork. Fairly easy process.
Margaret L. would
recommend this plan to a friend or relative.
WorldTrips
Atlas Journey Economy
Fortunately my fabulous trip went great and I didn't need to file a claim but it's always reassuring to know that in the case of an emergency I have coverage! I will use again for future travel adventures. The cost is worth my "peace of mind".
Melinda S. would
recommend this plan to a friend or relative.
WorldTrips
Atlas Journey Economy
will contact yall again this next year around the same time for my trip to Florida. Did not have to file a claim but was nice to know if I had to do so - would have felt you would have come thru for me.
Thanks again....
Cynthia Phillips
Thanks again....
Cynthia Phillips
Cynthia P. would
recommend this plan to a friend or relative.
WorldTrips
Atlas Journey Economy
Cannot write much because we never had to file a claim. But it was a fair policy, but a little expensive. We would definitely use your company again.
Thomas N. would
recommend this plan to a friend or relative.