Travel Insurance Reviews WorldTrips Atlas Journey Economy
Atlas Journey Economy, underwritten by U.S. Specialty Insurance Company (USSIC), is a comprehensive travel insurance plan for budget-conscious U.S. residents traveling domestically and abroad.
To learn more, see the WorldTrips Atlas Journey Economy product page.
The trip included a
tour
WorldTrips
Atlas Journey Economy
I bought the WorldTrips Atlas Journey Economy plan in early 2023 because I'm always a little bit concerned when traveling in Middle East. In this case, I was going on a private tour through Native Eye, an E.U. travel company, to Saudi Arabia. The policy I purchased specifically covers for terrorist activity.
Several months after Israel was attacked and things escalated in the Middle East, I received a notice from the U.S. State Department warning not to travel to Saudi Arabia and other Middle Eastern countries because of extreme danger and the likeliness of terrorist activity. I canceled my trip with Native Eye and filed a claim requested that my deposit be returned. My claim was denied. I wrote several e-mails to WorldTrips and found them to be very elusive and noncommunicative. To this day, I have never gotten a reasonable explanation why the claim was denied, other than to receive policy "boilerplate" terms and conditions. I would not recommend using this Company.
Several months after Israel was attacked and things escalated in the Middle East, I received a notice from the U.S. State Department warning not to travel to Saudi Arabia and other Middle Eastern countries because of extreme danger and the likeliness of terrorist activity. I canceled my trip with Native Eye and filed a claim requested that my deposit be returned. My claim was denied. I wrote several e-mails to WorldTrips and found them to be very elusive and noncommunicative. To this day, I have never gotten a reasonable explanation why the claim was denied, other than to receive policy "boilerplate" terms and conditions. I would not recommend using this Company.
Kenneth A. would not
recommend this plan to a friend or relative.
-
Angie
Hello, Kenneth. We apologize for any inconvenience you may have experienced. It looks like you have requested to not be contacted regarding your review. If you change your mind, please email us at [email protected] with your name and policy number, along with a reference to this review. We will be happy to assist you.Apr 15,2024
The trip included a
tour
WorldTrips
Atlas Journey Economy
I wish I had option to opt out the medical insurance. This would help my family tremendously.
Bounchanh S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
WorldTrips
Atlas Journey Economy
My wife and I came down with Covid-19 while on a guided hiking trip to Glacier National Park. We had to leave the trip and self-quarantine for five days before returning home. World Trips processed our claim promptly and reimbursed us for the lost trip segment plus the additional costs that we incurred in staying in self-quarantine.
WILLIAM E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
WorldTrips
Atlas Journey Economy
Hard to review an insurance policy if you haven't put in a claim.
We took the trip knowing that we were covered and had peace of mind.
We took the trip knowing that we were covered and had peace of mind.
Brian R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
WorldTrips
Atlas Journey Economy
Had my flight to Vietnam was cancelled due to weather. I wanted to go for the duration of my initial vacation so I contacted Insure my Trip and talked to a gentleman regarding my options. He informed me that since my trip was cancelled, if I moved it over by 2 days, any additional costs would be covered. Long story short, I submitted my claim and basically nothing was covered! I was out $2500. Think twice before using this insurance provider. I will never use this company again.
Mark H. would not
recommend this plan to a friend or relative.
-
Angie
Thank you for your feedback. We are very sorry to hear about the inconvenience you have experienced. Please reach out should you wish to be contacted about your claim. Our team would be happy to discuss this further, offline.Jan 24,2024
The trip included a
cruise
WorldTrips
Atlas Journey Economy
Very easy to read options, compare plan inclusions on their site. Fortunately we have never had to file a claim so I don't really know how good this is, that's the proof! Don't think you should need to buy a plan until right before you are into the cancellation penalties, most cruises that is 120 days/4 months before sail. A $2000 insurance policy on $31000 cruise is non refundable after your grace period so you possibly will lose that.
Kala T. would
recommend this plan to a friend or relative.
The trip included a
tour
WorldTrips
Atlas Journey Economy
The peace of mind I had during my trip was worth the expense of the insurance.
MaryAnn w. would
recommend this plan to a friend or relative.
The trip included a
tour
WorldTrips
Atlas Journey Economy
We bought the Atlas Journey Economy plan never imagining the worst-- a serious accident in small city Sicily resulting in a 5 week hospital stay, transfer by ground and air ambulance, surgery (in a public hospital in Sicily, not recommended!) The company that Atlas uses to facilitate care, OnCall International, did some things well and some things VERY poorly. Their coordination of care depends heavily on the care provider (doctor) being willing to communicate with their medical team, resulting in delays of (what I perceived as) timely and appropriate transfers for medical care, and return home. That being said, they were always available to me by phone, quickly authorized care where covered and appropriate. Their staff on the whole was supportive and helpful.
I recognize our case was quite complicated by the horrible attitude and lack of cooperation by the care providers in Sicily (noted to me by the families of other patients and local people as well, and validated by the doctors in Rome who, despite repeated attempts by OnCall International NEVER provided a detailed care summary to the doctors in Rome who assumed treatment, or to me). I believe that OnCall did try their best, but their "local affiliates" in both Sicily and Rome were less effective than I would have liked in getting things done in a timely manner to get my husband out of Sicily and to Rome.
Otherwise I think the company did an excellent job of getting care for my husband against the backdrop of a really difficult situation.
I am currently in the process of submitting the non-medical (trip interruption) portion of the claim so can't yet comment on the brokers used by the company for that. I will say that the WorldTrips agent was very helpful in pointing me in the right direction regarding contact numbers, forms needed and the like.
I wouldn't hesitate to use this company again-- although given what we have cost them they might not be happy to insure us again!
I recognize our case was quite complicated by the horrible attitude and lack of cooperation by the care providers in Sicily (noted to me by the families of other patients and local people as well, and validated by the doctors in Rome who, despite repeated attempts by OnCall International NEVER provided a detailed care summary to the doctors in Rome who assumed treatment, or to me). I believe that OnCall did try their best, but their "local affiliates" in both Sicily and Rome were less effective than I would have liked in getting things done in a timely manner to get my husband out of Sicily and to Rome.
Otherwise I think the company did an excellent job of getting care for my husband against the backdrop of a really difficult situation.
I am currently in the process of submitting the non-medical (trip interruption) portion of the claim so can't yet comment on the brokers used by the company for that. I will say that the WorldTrips agent was very helpful in pointing me in the right direction regarding contact numbers, forms needed and the like.
I wouldn't hesitate to use this company again-- although given what we have cost them they might not be happy to insure us again!
Nancy C. would
recommend this plan to a friend or relative.
The trip included a
cruise
WorldTrips
Atlas Journey Economy
My claim was due to illness. My companion could not travel. I provided a letter from her doctor. Due to confidentially (HIPPA) I could not request a doctor to complete a separate form. I was only asking for a small portion of my travel ticket to be return. Your customer service agent would never refer me to a supervisor and every case cannot be settle via a form. Via face book and every person i speak with will no about your stealing insurance money not providing restitution.
Belinda D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
WorldTrips
Atlas Journey Economy
We missed 4 ports of call on a trip to Iceland, Greenland, and Canada because of weather. Our ship was delayed 48 hours on the very first day and then we missed 2 more ports of call during the trip. I filed a claim with documentation from the cruise line that clearly stated it was a weather delay/issue but my claim was denied because we were already onboard the ship! I've used many other travel insurance providers and a missed port of call was ALWAYS covered under the trip interruption clause. We checked the other policies and the language was the same as in the World Trips policy so they just didn't want to pay for a set of circumstances that clearly was a trip interruption
Dennis H. would not
recommend this plan to a friend or relative.