For a better experience, our site works best in Chrome, Firefox, & Edge.
Call us

Travel Insurance Reviews WorldTrips Atlas Journey Preferred

Atlas Journey Preferred, underwritten by U.S. Specialty Insurance Company (USSIC), is a comprehensive travel insurance plan for U.S. residents traveling domestically and abroad.

To learn more, see the WorldTrips Atlas Journey Preferred product page.

Customers rated the WorldTrips Atlas Journey Preferred plan
4.52 out of 5
186
ratings and reviews
94%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
WorldTrips Atlas Journey Preferred
I crushed my pinky finger in a door in Costa Rica and had to have it cleaned, stitched, x-rayed and splinted, which happened in a variety of little towns with varying degrees of medical facilities over a series of days. (They did a great job, but the teeny town where it happened didn't have X-ray equipment.) There were several different bills, which I paid both on site in Costa Rica and once I got back home. I uploaded all the invoices to WorldTrips Atlas, and just as I was about to follow up after about 10 days, a check for the entire amount showed up in the mail. So, communication was minimal, but they paid in full and the travel insurance was well worth it, even for just a pinky injury.

My main complaint is the unnecessary opaqueness of the process when I contacted them immediately after my injury. Only after I called their assistance services was I told that: 1. This travel insurance only reimburses (does not pay at the time) unless you are admitted to a hospital, and 2. That the assistance line is for emergencies only, not claims. The claims line is only open M-F 8:30 am to 5 pm EST, which is shocking considering people are literally traveling all over the world, in every time zone. The claims line does have a voice message at all hours, but only if you call during its business hours does the voice message say you can and should file your claim online, and gives a web address. Which I misunderstood because it's CBPConnect.com, but I heard as CBTconnect (so that could've been more clear). And why wouldn't that message be played during non-business hours also? When I was unsure how the process worked and what I should do, this odd level of unhelpfulness just added to my stress.

But overall, it worked and I ended up happy with my coverage.
Stephanie F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
WorldTrips Atlas Journey Preferred
excellent service! would purchase again
Laura G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
WorldTrips Atlas Journey Preferred
Fortunately I did not need to file a claim as all went smoothly on my magical Holiday adventure to Venice, Italy. However, knowing I had coverage if needed gave me a sense of peace and comfort! Grazie!!!
Melinda S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
WorldTrips Atlas Journey Preferred
Very impressed with the respond and payment for my claim.
Michael Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
WorldTrips Atlas Journey Preferred
I didn't have to file a claim this time but had filed one on another trip few months ago. The entire claim for return airfare and hospital charges was reimbursed in two weeks after filing. WorldTrips Atlas Journey Preferred plan is comprehensive and meets my needs. I will use it in the future.
Lijoy S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
WorldTrips Atlas Journey Preferred
The best policy is one we do not need to use. When we bought this policy in the spring 2023, we didn’t know if our destination country would make tourists get shots prior to entry. I appreciated this policy would allow us to cancel the trip if the destination country decided to start requiring them. Fortunately, the trip went as planned, and no insurance was needed.
After shopping different policies, this one allowed us the freedom and coverage.
Mario L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
WorldTrips Atlas Journey Preferred
I like that I was able to have confidence that if something happened, I would be covered. Great vacation.
Charlene W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
WorldTrips Atlas Journey Preferred
We are in our mid-70s and we know that the odds that one of us might need medical attention while overseas are increasing. So, we need to have good insurance when we travel. Two of my children are actuaries, and we know that real insurance with a good track record will not be cheap; in fact, cheap insurance is probably worse than no insurance. Thank you for providing this coverage.
Michael R J. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
WorldTrips Atlas Journey Preferred
Good plan, worked well for me. Only wish is that the company communicated with me about my claim. For example, my claim was approved and a cheque was sent to me in the mail but no email or notification was sent to me. I only found out by calling and asking for an update.
Tyler R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
WorldTrips Atlas Journey Preferred
The plan seemed adequate for my needs. In the end, I did not have to file a claim.
Gwendolyn K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. International SOS
    (4.67)
  3. Berkshire Hathaway Travel Protection
    (4.64)
  4. Medjet
    (4.63)
  5. Trawick International
    (4.61)
  1. Berkshire Hathaway Travel Protection
    (4.48)
  2. GeoBlue
    (4.45)
  3. Travelex
    (4.44)
  4. John Hancock Insurance Agency, Inc.
    (4.30)
  5. AIG Travel
    (4.27)