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Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.

InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.

InsureMyTrip Hits 70,000 Travel Insurance Reviews

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Customers rated our travel insurance plans
4.58 out of 5
72,206
ratings and reviews
97%
recommended
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Cruise
Filed claim
C&F Travel Insured International Worldwide Trip Protector
Purchase this insurance for a recent trip to Canada, on our way back we had a +6 hour delay and I made a claim for expenses (meals, charger etc; ~ $105.00 USD). Submitted all the documentation on January 12th and it has been more than 19 BUSINESS DAYS without a response (25 calendar days), even though they say it takes around 15 business days to process. No communication has been received, terrible customer service, do not buy!

UPDATE: After 8 months Insuremytrip did follow up. The claim ($102) was paid but only after the bad review above was posted. Anyway, I stand with what I said before, terrible service and the process should have been either faster and/or with more communication on their part.
Alejandro E. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from C&F Travel Insured:
    "Thank you for your feedback. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. We appreciate your patience."
    Sep 10,2020
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector
Kudos to you if you are reading reviews.  Our family of four has exclusively used Travel Insured for our trips abroad for several years.  They are fabulous when you do not have a claim as you are reading in other 5 star ratings.  Therefore, all reviews where a claim was not made must absolutely be disregarded!
 
Not only was my medical claim supported by our licensed physical declined, it took EIGHT & A HALF MONTHS for the claim to even be processed.  The ONLY time our claims analyst handled our paperwork was when we made an inquiry and when she phoned to inform us our claim has been denied.  Our claim should have been processed before COVID was an issue. Our claim documents were completely submitted a full 8 weeks before WHO declared a global emergency and 15 weeks before COVID was declared a national emergency in the United States.  Despite these facts, our claims analyst blamed the slow process on COVID.  Additionally, it took over six weeks for Travel Insured to upload the third set of requested documents to their system and another eight weeks after that before finally rejecting our claim on grounds they could have indicated months ago.  This company has kept our family in unnecessary limbo.
 
Read the fine print. Our claim was denied base on one minor requirement that didn’t even make sense in the context of the claim. There are other companies that provide better coverage and superior customer service. Unless you pay extra for the “Cancel For Any Reason” policy, you are probably wasting your money. Even with CFAR, there is fine print and you are only insured for 75% of your policy. Keep researching and don’t forget some credit cards offer as much coverage as travel insurance!
James P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your review.

    For future travel insurance needs please do not hesitate to call InsureMyTrip at 800-487-4722. One of licensed representatives can assist in answering any questions, to run a quote, or even purchase a plan over the phone. We look forward to assisting you in the future.

    All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
    Claims assistance
    Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
    Dispute resolution
    Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.
    Oct 06,2020
International Medical Group iTravelInsured SE
The claim took a while, and you could not speak to anyone on the phone. All of my flights were cancelled by the airlines as there were mandatory quarantines in both the USA and our destination countries. I did receive refunds from the airlines but they refused to refund for the other prepaid expenses even though the airlines, and not me, cancelled the trip.
Julia W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from IMG iTravelInsured:

    "Julia, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "
    Sep 22,2020
Tokio Marine HCC Medical Insurance Atlas Enterprise
Let me state first, this company FINALLY paid my claim but it was after the battle. After providing every verification they requested, I was asked again and again for something else. It
Took MONTHS to get paid.
Sharon C. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
I purchased this plan in November 2019 for the entire cost of my trip. On February 20 I filed a claim on line because no one would ever pick up the phone. I stayed on line for hours. During this time I was very persistent and continued to follow up with trying to get refunds from the carriers and all vendors, was able to receive refunds on my own. However, some companies would not refund any money. I continued to try and contact C&F thru emails and by telephone and one day actually got someone on the phone who claimed to to be a supervisor. Went over everything with her and she required additional documents of which I had previously sent multiple times. I waited months for any answer. I emailed and called this person and it always went to voice mail. I left lots of messages and never received even one response.

I finally reached out to NYS Dept of Finance who licensed this company. Within days of filing a claim with the state the were sending me my settlement.
It took filing a claim t with NYS to get a refund. Too bad that they do not send you a breakdown because they did not send the entire amount. Need to threaten to go back to state until they paid in full.
Will never use this company again.
Barry T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from C&F Travel Insured:

    "We thank you for your feedback and apologize for the frustrations you’ve experienced during your experience with our company. Call volumes hare very high at this time, but our relationship with our customers is very important to us. If you’d like to discuss your situation further please contact us at [email protected] We appreciate your patience."
    Sep 14,2020
The trip included a
tour
Travelex Travel Select
Due to covid-19 outbreaks, my trip was cancelled by the airline and resort. Travelex denied my trip interruption claim. Other than the fact that it took 3 months for them to get back to me (after multiple inquires) but I was looking for a credit towards a future trip - not necessarily a refund. Nowhere was I given that option that BTW my traveling friend who used another insurance company was offered. I will NOT be using Travelex again!!
Sophia W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from Travelex:
    "Thank you for taking the time to express your concerns on InsureMyTrip.

    Berkshire Hathaway Specialty Insurance Company is the Claim Administrator who handles all claims questions and requests, and they are unable to assist you with a Date Transfers on the policy.

    We are happy that we were able to offer and finalize a Date Transfer, which will enable you to reuse the policy for a future trip.

    Please contact our Customer Solutions Department at [email protected], with the new dates as soon as you have them.

    Thank you again, and we look forward to insuring your future trip.

    Kind Regards,

    Amber"
    Oct 05,2020
The trip included a
cruise
Travelex Travel Basic
This plan is GARBAGE, did not cover my cruise that was cancelled by the cruise line, did not cover lost air, hotels, NOTHING. Did not even offer me a credit of the premium for another future trip. Don't waste your money on this plan.
James K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback. The insurance provider has issued the following response:

    "Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.

    It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.

    We do not have any records of you contacting our Customer Solutions Department, but we would be happy to offer you a One-Time Date Transfer. This will allow you to reuse the policy anytime in the next 24 months. Additionally, we recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip.

    Please contact us at [email protected] in order to discuss your One-Time Date Transfer.

    Kind Regards,

    Travelex Insurance Services"
    Jul 24,2020
C&F Travel Insured International Worldwide Trip Protector Plus
They have dragged their feet from the beginning of the claims process. I know it's COVID but my trip was in mid March, I didn't get to take it. I filed my claim in March. It's July. Still no refund for my cancel for any reason plan. Now they've pawned me off on the airline to try to get my own refund. I am thoroughly disappointed. Not sure why I even paid them for the policy if i have to do all the leg work myself. They have been fighting me every step of the way. Making me resubmit paperwork more than once. Telling me i was being "escalated" to a faster service and it's gets slower and more round about as it goes. I think they're hoping I give up on my money but I absolutely resuse. I want my money back. I'll NEVER EVER use them again and I don't recommend them to anyone else.
Adrienne L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from C&F Travel Insured regarding your review:

    "Thank you for your feedback. We strive for customer experience excellence. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. Thank you for your patience."
    Nov 06,2020
The trip included a
cruise
Berkshire Hathaway Travel Protection ExactCare
I purchased the plan after I made the final payment on a 32 day cruise. I wanted to protect the cost of the cruise ($70K)) in case one of our elderly parents became ill that might make us need to cancel the trip. But on the cruise, I caught an upper respiratory infection that turned into acute bronchitis. I ended up needing multiple visits to the ship’s doctor which resulted in $5400 bill. My Medicare supplement includes 80% coverage outside of the US. After I was reimbursed the 80%, I filed with Berkshire Hathaway for the remaining 20% and they covered it. I didn’t purchase the policy for the medical coverage but I sure was happy that it included it. It’s coverage was secondary because I did not purchase the policy when I made my initial deposit. Filing was straight forward via their website.
They have a checklist of all documentation required so there was no communication needed after I sent in the package. It did take a couple of months for reimbursement as I filed during Covid-19 pandemic.
I plan to use this company for all future travel that I want to insure. Their price for coverage was much less than that offered by the cruise line. Next time I plan to purchase it when I make my initial trip deposit.
I feel confident in purchasing from this company and highly recommend it.
Lillian C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol Mueller
    Berkshire Hathaway Travel Protection
    Photo
    Thank you for your valuable input and kind praise. Your feedback is important to us.
    Jul 22,2020
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
Took nine months to get the claim settled with constant requests for additional medical documentation. I had a total knee replacement. Heard nothing from C&F from January thru May.
The real result came after an Insure My Trip customer advocate assisted me in getting C & F to respond to my claim. Within 3 weeks I had my claim settled. Thank you IMT for the great service.
William C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback

    We are pleased to hear that your claim has been resolved and look forward to assisting you in the future!
    Sep 11,2020
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