Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
International Medical GroupiTravelInsured Travel LX
I had to cancel my trip due to illness, so I filed a claim. There was some confusion on what was covered, but once that got sorted out, they did pay for my cancelled flight. The problems with this company are:
a) They require notification within 20 days for all losses. This is ridiculous; most companies allow much more. If you have a loss while you are on the trip, you might not be able to make that deadline.
b) The claim submission website has numerous bugs. First it assigned my claim to the wrong policy. Then, halfway through the process, it got stuck in a loop, asking me to re-submit documents and then rejecting them because they had already been submitted.
c) They took 11 weeks to resove my claim, which is slow. One week was due to the confusion on what was covered, but the rest was their bureaucracy.
I won't use them again.
Michael P C. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
Generali insurance claims person has not responded to my phone calls today.
Before we sent claim we spoke to two people to make sure that we got a list of needed forms.
Were directied to their website which is very difficult to find what you need.
We had hoped that the company would provide a set of docs. They don't.
We wanted to get this right from the beginning.
We got a letter requesting more.
Tried contacting the case manager all day but she was unresponsive.
Anyhow we trusted you to broker a good product.
This company should not be part of your product line.
edward s. would not
recommend this plan to a friend or relative.
We value your feedback and apologize for not meeting your expectations. We would be happy to review your experience with you. Please email our marketing team @ [email protected]
We look forward to hearing from you.
We had to cancel our trip due to a medical emergency two weeks prior to the trip. The e-file process to file the claim was very easy, instructions for exactly what documentation was needed was very clear and easy to upload. The claim was processed in a very timely manner and I would definitely use Generali again.
James M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thanks for your endorsement! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved.
Thank you for your feedback and your purchase. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use even before your trip. Next time, just give us a call at 800-348-9505.
Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain how to file a claim. Just give us a call at 800-348-9505.
I purchase the travel insurance on all my trips for the “what if’s”. Anything can happen so is best to be prepared. It’s best to have the coverage and not need it thanks to need it and not have it. Pricing is reasonable for the coverage. I’ve always used Generali Globle.
Thomas D. would
recommend this plan to a friend or relative.