Travel Insurance Reviews AIG Travel Travel Guard Preferred
The Travel Guard Preferred plan may appeal to families traveling with children, as one child age 17 or under is free for each covered adult. This plan offers Trip Cancellation and Trip Interruption coverage and post-departure coverages such as Baggage Loss and Delay, Trip Delay, Medical, and Emergency Medical Evacuation.
To learn more, see the AIG Travel Guard Preferred product page.
AIG Travel
Travel Guard® Preferred
Although I did not need to use the insurance and we had a wonderful vacation, the peace of mind of knowing it was there if needed was priceless in these uncertain times.
Kathryn Ann Krchak D. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
AIG Travel
Travel Guard® Preferred
Tried to call few different time with a question- impossible to get through, no one picks up. What kind of trip insurance company is unreachable when needed.
Will never use this ins again.
Will never use this ins again.
Emilia A. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
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Antonia PozarskiAIG Travel
Dear valued customer, I'm sorry to hear you were unable to reach our World Service Center. We have been experiencing periods of high volume and we are aware of the resulting hold times. Therefore we are getting additional representatives to address the issue. Again, our sincere apologies for the lengthy hold times. We appreciate the candid feedback and will do our best to resolve this. If you still need assistance please reply, and I will set up a callback for you.Oct 04,2021
AIG Travel
Travel Guard® Preferred
With ongoing mobility issues, I decided to purchase travel insurance for a trip to Hawaii to meet other family members. My mobility was quite good, after all. The insurance gave me peace of mind.
CONSTANCE B. would
recommend this plan to a friend or relative.
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Antonia Pozarski
AIG Travel
Thank you for the 5-star rating! We are glad to hear our Preferred plan provided the peace of mind you needed during a memorable trip to Hawaii with your family.Aug 25,2021
AIG Travel
Travel Guard® Preferred
Not way too expensive, more of a gamble bet. But I was stuck and had to have something. Impossible to evaluate since thankfully we didn't need to use it. What would be nice is a partial refund if no claim. Must be a huge profit margin.
Mark T. would not
recommend this plan to a friend or relative.
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Sally
Thank you for your review. Please see the following response from AIG Travel Guard.
“Thank you for choosing AIG Travel Guard! Please visit our online FAQ for premium refund and voucher eligibility guidelines. If you believe your situation falls within these guidelines please submit a request to [email protected]. Within your request, please be sure to provide all of the required information noted within the refund/voucher section of the FAQ to determine eligibility.”Aug 16,2021
AIG Travel
Travel Guard® Preferred
Had to contact my state’s Insurance Commission and the Wisconsin BBB to get fair treatment. Things are finally resolved after endless humiliation and hassle and only resolved thanks to the Insurance Commissioner and the BBB.
Sandra S. would not
recommend this plan to a friend or relative.
10 of
12 people found this review helpful
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Megan
Thank you for your feed back.
Please see the response from AIG Travel Guard:
"I am happy to hear that your claim has been resolved, but I’m equally sorry to hear about your trip cancellation and the challenges you may have experienced during the claim process. All claims require supporting documentation of the claimed occurrence, and are fully adjudicated based on the coverage purchased and that supporting documentation. Again, we sincerely apologize for any delays in processing your claim. Your feedback is appreciated. Covid-19 has caused an influx of claims volume and we are making every effort to review and process claims as quickly as possible. We hope you are able to travel again soon! "
Apr 22,2021
AIG Travel
Travel Guard® Preferred
This gave me great peace of mind.!I had a gap in my regular health coverage that coincided with my trip. Being able to purchase travel insurance meant I didn’t have to worry. Thankfully there was no need to use it, but I was glad for the peace of mind it gave!
Janelle J. would
recommend this plan to a friend or relative.
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Antonia Pozarski
AIG Travel
Thank you for the positive review! I am glad you did not experience any disruptions during your trip, and that your coverage provided peace of mind during your travels. We are always here 24/7 to assist you! Take care, and stay safe.Apr 21,2021
The trip included a
cruise
AIG Travel
Travel Guard® Preferred
It was great being able to review all plans in one place. I plan to buy all my trip insurance through insuremytrip.com in the future. The costs were less expensive and the coverage better than what cruise lines offer.
Brian S. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Preferred
I am quired about the possibility of some thing being covered by the plan. I waited 75 minutes on hold the first day before I gave up and finally got to speak to a human after more than 100 minutes the next day. You should be ashamed with yourself to provide such a piss poor level of customer service
Paul B. would not
recommend this plan to a friend or relative.
4 of
6 people found this review helpful
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Erin
We appreciate you providing your feedback. AIG Travel has offered the following response:
"With the impact Covid-19 had on the entire travel industry, we had unprecedented call volume and truly apologize for the long hold you experienced."
Please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you if you have any additional concerns.May 01,2020