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Travel Insurance Reviews April

APRIL Travel Protection, part of the APRIL Group (founded in 1988 in France), is a company that designs, markets and sells various insurance and assistance solutions. APRIL clients are serviced by their own Global Assistance Network with offices strategically located in over 40 countries.

Learn more about APRIL Travel Protection.

Customers rated April Travel Protection
4.56 out of 5
1,254
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
April Travel Protection APRIL Cruise
After this experience, I will never purchase travel insurance ever again. They covered absolutely nothing. It took forever for the review process. The questions asked during the review process didn't make any sense. And after all the deal, they cover absolutely nothing. I'd heard it was a waste of money. I know what they are talking about now.
Joseph V. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feedback.

    All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
    Claims assistance
    Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
    Dispute resolution
    Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.
    Sep 21,2020
April Travel Protection APRIL Cruise
My traveling companions cancelled their cruise and we all decided to stay longer in FL. I was disappointed that I could not get another policy for my extended time. This is what I was told. I just don’t understand if I was willing to pay why I wasn’t accommodated.
Marilyn K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection APRIL Cruise
We almost had to use the coverage as my husband was in the hospital for 12 days from complications from routine surgery. But we didn't. I really can't say whether anything was good coverage wise as we didn't use it. But, it was easy to communicate with them. As to price, this is the first time on a trip I had ever gotten insurance and frankly I had sticker price shock. We have had friends who did need to use their insurance and they were glad they had gotten it.
Laurel F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your feedback. We're glad to hear that your husband was well enough to travel to Ecuador.

    Sorry about the sticker shock but premiums are generally based on the age of the travelers, trip cost and length of trip.

    InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
    Feb 04,2020
April Travel Protection APRIL Cruise
We didn’t have to use the insurance which is what you expect and hope for. But it is nice to know that we have the coverage if we need it.
Robert P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
When I purchased this policy, it was one of the least expensive of the many that I looked at with comparable coverage so that is why I continue to recommend the April Travel Protection Plan. However, buyer beware that processing times for claims submitted is not efficient or quick as my recent experience shows.
We had a small $120 medical claim for a doctor visit to my hotel room in Germany. I was too sick to leave the room so our B&B contacted a clinic for the doctor to visit me. The Dr. gave me 2 documents, one verifying my personal information, the diagnosis and the amount "liquidated" to pay for the visit and the second one was medical documentation on my condition and treatment given. It took 72 days to get reimbursed on the claim even though all documentation initially requested by the insurer was provided and the claim was filed promptly upon my return. The insurer used a 3rd party processing company which may have slowed everything down. At about 45 days after claim, I called an April customer service representative when I didn't hear anything on the status of the claim. Once that person got involved, it seemed to move the process along or at least to the desk of the 3rd party processor. And if you have any claims make sure you not only keep all receipts and documentation, but those receipts must specifically state the amount billed was "paid", especially if you pay in cash and not by credit card, as we had to do with the Dr visit to our hotel room. The doctor hand wrote the receipt with the amount noted as"liquidated" which wasn't enough proof to them that I had paid. (Doesn't liquidated mean "paid"?) Eventually, it was resolved after the processor contacted the B&B. I assume it was it to "verify" my illness or possibly the requirement that I had to pay in cash? Having said all of the above, I am not sure if the claims processing time or procedures are "par for the course" for travel insurance claims. I am satisfied that the claim was paid, but it took a lot more time, effort and followup than I think it should have on an uncomplicated and small dollar claim.
Maureen D. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
We did not need to file any claims but liked knowing we were protected at a reasonable cost.
Dale L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
I had to file a cancellation claim due to a medical emergency three weeks before my trip departure. After sending in required documentation my claim was paid promptly.
John B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
The agents were most helpful and responsive.
Judith L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
Do not get sick while covered by April Travel "Protection". My wife got ill in Buenos Aries (BA) and I called April Travel directly. The agent said they have no record of our policy. I called InsureMyTrip they they were EXTREMELY helpful. When I called the agent back from the ER in BA she was CLUELESS - even incorrectly said our cruise was not covered. She said someone would try to get in touch with us for medical help. My cell phone had a "missed call" from Canada. When I called that number back, a recording in French, then English, said their offices were closed! When I call April back, the same agent told me to expect contact from Excel Management, who would assist us. Never got a call. Luckily, our doctor in BA wrote in the Medical Report that we should return to the Denver immediately and we did. The claims saga was even worse - but I'm sure you get the picture.
Peter K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
Directions for documents needed for claim ( trip cancellation) were not clear but when I contacted them it was clear what was needed. I am very satisfied with April and would use them again.
Rosemary P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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