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Travel Insurance Reviews April Choice

Along with all the standard coverages offered, the APRIL Choice plan provides many options to fit your travel needs. These options are Cancel for Any Reason, Cancel for Work Reasons and also an option to upgrade your Trip Cancellation coverage.

To lean more, see the APRIL Travel Protection Choice product page.

Customers rated the April Travel Protection Choice plan
4.56 out of 5
1,098
ratings and reviews
96%
recommended
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Cruise
Filed claim
April Travel Protection Choice
The customer service personnel were very helpful
Sharyn L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
Thankfully I did not need to file a claim, but it gave me piece of mind.
DOROTHY C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
I filed a claim on July 25, 2017 and this morning, October 9, 2017 I finally received a determination on my claim, whereby April denied fully one-half of my submitted claim. It took this company 54 business days to review and ultimately reject one-half of the claim (they originally said it would be processed within 30 days of my claim submission). I started inquiring weeks ago regarding the delay but never received satisfactory responses. One specific expense I submitted I believe was clearly covered under the terms of the policy and plan to appeal it, and if an unsatisfactory resolution is received I will escalate to my state insurance commission. Another part of the claim, which were expenses incurred for having frequent miles reinstated, apparently was not allowable under the terms of the policy since I cancelled for any reason, whereby there is a loophole that allows them to deny payment on those expenses. Check the policies of the different companies if cancel for any reason is important to you - I am finding out now that many insurers do pay on FF reinstatement fee claims, as should be standard, since those are hard costs the traveler has to pay to make themselves whole. I honestly would have been better off paying for my airline tickets rather than using miles, as hopefully April might have paid on that...instead they gladly denied my FF mileage reinstatement claim. I would never do business with this company again and I would encourage you not do business with them either if you want a fair and timely claims process to happen should the need arise to make a claim. Very dissatisfied with every aspect of my dealings with this company. Unfortunately you get what you pay for, so bad on me but shame on them.
GLEN P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel and that you are dissatisfied with your claim experience. Thank you for allowing InsureMyTrip to advocate on your behalf. Initially, some expenses were denied because they were not recognized as a “Travel Supplier". We were so glad to hear that after an appeal, the claims management did decide to allow an exception in this case. We look forward to assisting you in the future.
    Dec 11,2017
The trip included a
cruise
April Travel Protection Choice
The plan seemed to be pretty comprehensive in it's coverage and at a competitive price. Fortunately, we didn't need the coverages purchased, however, that may be the only true way to evaluate the company, by seeing how they react to claims.
ALAN K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
Thankful we didn't need to use it!
David D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
Can't rate as I did not file a claim.
James O. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
I filed a claim on 27 July 2017 but did not receive payment until 2 October 2017. This long of a wait is absolutely ridiculous. And no hurricanes had hit as of 27 July, so that is no excuse.
Daniel K. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Oct 09,2017
The trip included a
cruise
tour
April Travel Protection Choice
It was purchased for protection in case something would occur and I couldn't go on my trip. I was blessed and nothing happened so I did not have to use it. I personally feel it was expensive, but due to my age I felt I needed it.
Claudia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice
We are always happy that we don't have to collect on trip insurance. This trip was closest .
My husband went 2 days before our trip with chest pains . He felt sure acid reflex .
However , went ER . They did all blood work and no indication heart .However, we are both 75 and he didn't have stress test in 30 years so they suggested staying overnight for nuclear stress test . He did .
We knew that we could cancel trip but we wanted to go an a small boat (50 rooms) on adventure cruise of hiking , Kayaking, and whale watching (humpback and killer) ,etc .
I left the hospital few hours and my daughter and I came home and did a lot of " house preparation " for 10 day trip. Then returned hospital and left early evening and packed for both of us. I went back to hospital . Test results good . He was able to drive us home before he went and got gas , haircut, pick up RX , etc. next morning left 6:30 AM for flight and our trip . Had a great 10 day vacation!

Only suggestion is when purchase trip insurance thru April and don't use that get small credit for future purchase trip insurance .
Patrick K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Yani
    April Travel Protection
    Photo
    Dear Valued Insured,

    We'd love to hear more about your insurance purchase and suggestion. The review's suggestion was not clear to our April team, so kindly follow up by email at info@apriltravelprotection.com with your policy number and preferred contact phone number for a call from our Account Manager upon receipt.

    Regards,
    APRIL Travel Protection
    Oct 04,2017
The trip included a
cruise
tour
April Travel Protection Choice
I did not have to file a claim fortunately.Because of that it's hard for me to write a review,but I was pleased with the cost and coverage.
Thomas F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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