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Travel Insurance Reviews Arch RoamRight Preferred

The Preferred plan is a comprehensive travel insurance plan offered by Arch RoamRight and has several options not offered on the Arch RoamRight Essential plan, allowing for a more customizable product. In addition to trip cancellation and delay, the Preferred plan offers coverage for one child per paid adult, accidental death and dismemberment coverage, trip interruption, medical and evacuation coverage, and 24/7 assistance.

To learn more, see the Arch RoamRight Preferred product page.

Customers rated the Arch RoamRight Preferred plan
4.61 out of 5
912
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Arch RoamRight Preferred
Note that we did not have a claim. But the policy did cover items that were a concern for me
Gary B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
I did not need to make a claim, but it was good to know things were covered if something came up.
Jennifer S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Plan was purchased because it provided coverage for 5 specific things I was concerned about. Good thing I did my research because we did end up having to file a $600 claim for a covered event. The claim was approved after about three weeks which is a bit longer than I would have wanted, but in all fairness, I felt it was a reasonable amount of time since the claim was submitted right after hurricanes Irma and Maria and I imagine they had a multitude of other claims to process in addition to mine.
Paul W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
We didn't need the coverage but the peace of mind knowing it's there if you did was worth every penny.
Bessie F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Oct 18,2017
The trip included a
tour
Arch RoamRight Preferred
I had several changes to my trip itinerary and the policy was updated with no problems.i had no claims but did have peace of mind knowing that I was covered.
Pamela H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Oct 18,2017
The trip included a
tour
Arch RoamRight Preferred
Although I did not have a claim to present, just knowing the coverage was there in case we needed it was very comforting.
Robert D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Fortunately I did not experience difficulties with my recent trip to Iceland. However, I was comforted in knowing my trip would be covered with Roam Right. I carried the necessary paperwork with me and was grateful for the small Roam Right insurance card I could carry in my wallet. Thank you.
Sharon H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
I took out the insurance because I was doing a cruise to Mexico. We had many problems because of the hurricane in Florida. Lost our flight and hotel reservations. I tried contacting the phone number on the paperwork several times but nobody ever answered. We were on our own.
Barbara L. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. After you purchased the policy you were emailed a confirmation of coverage. In that email, you were provided with the 24 Hour Emergency Assistance phone numbers. Roam Right has both a toll free number and a number that you can call collect from overseas.

    If you have any questions or concerns, please call us at 800-487-4722.
    Sep 18,2017
    • Vicki Zidwick
      Arch RoamRight
      Photo
      Thank you for your review.

      During travel emergencies, it is best to contact our 24 Hour Emergency Assistance Line which can be found on your confirmation of benefits.

      We are sorry to hear you were effected by the hurricanes. If you need to file a claim, you can do so by visiting https://www.roamright.com/claims/how-to-file-a-claim/.

      If you have any questions, you can contact our claims department at claims@roamright.com or at 855-762-6252.

      Regards,
      The RoamRight Team
      Sep 25,2017
The trip included a
tour
Arch RoamRight Preferred
We didn't file a claim with RoamRight so can't fully review their product/service, but the terms and price were a great fit for us. We were particularly pleased with insuremytrip.com, as it allowed us to easily compare multiple plans and find one that best me our needs. As a result of using insuremytrip, we saved a good deal of money by finding a plan to was pared down to just what we needed.
David M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Tried to claim due to Hurricane Harvey but the coverage was worse than useless. I was told by customer service there 2 very strict reasons for claiming during a hurricane for which we did not qualify. Never mind that we couldn't get to the airport. Won't be purchasing from them again.
ANDREW T. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with your policy. Hurricane Harvey was obviously a very disruptive and damaging storm. As a travel insurance comparison website, we offer a wide range of plans which cover Hurricane warnings and mandatory evacuations at the destination, and other inclement weather related concerns. In the future, please call us at 800-487-4822 prior to purchasing a policy so that we can assist you in selecting a policy that best suits your needs.
    Sep 18,2017
    • Vicki Zidwick
      Arch RoamRight
      Photo
      Thank you for reaching out to us.

      We are sorry to hear you were affected by Hurricane Harvey. Our thoughts are with you and the city of Houston during the recovery.

      Here at RoamRight, we cannot find any record of communication between you and our customer service or claims teams.

      Regardless, like all other travel insurance providers, our claims examiners cannot administer claims decisions over the phone. In order to receive an official claims decision, a claim needs to be filed.

      We encourage you to file a claim so that we can review your situation. Information on how to file a claim can be found here: https://www.roamright.com/claims/how-to-file-a-claim/

      If you have any further questions, you can contact the claims department at claims@roamright.com or by phone at 855-762-6252.

      Regards,
      The RoamRight Team
      Sep 21,2017
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