Travel Insurance Reviews TravelSafe Classic
The Classic plan, like the Basic plan, offers Trip Cancellation and Trip Interruption coverage but includes more covered perils and higher limits of coverage. Plan highlights include Cancellation Due To Hurricane, Pre-Existing Condition Waiver, and Missed Connection.
To learn more, see the TravelSafe Classic product page.
The trip included a
cruise
tour
TravelSafe
Classic
We cruise frequently and have been purchasing Travel insurance for many years. After comparing a number of policies we have come to the conclusion that TravelSafe Classic offers the best coverage in it's class at a very competitive price.
Earlier this year on the 3rd day of our 20 day cruise we got the word that a very close relative had passed away and we had to rush back. This experience exposed the strengths and weaknesses of this plan. The process of filing claim was simple and according to the acknowledgment of the receipt of the claim I was to receive a decision within 14 days. After not having heard anything for almost a month I contacted TravelSafe who told me that they were just the agents for the US Fire Insurance and claims are handled by TripMate. Unfortunately there are a lot of negative reviews about TripMate and I experienced some of the same problems. Most of the time their phone would ring for a while and then disconnect the call, other times they would put me on hold for as long as an hour and then hang up. A few times I got the option to leave a message with a promise of receiving a call back within a few hours but no one ever called back. At least four times I managed to actually talk to an agent, each time they would take my information and promise to get back to me the next day but never heard back from any of them. After two and a half months of not getting anywhere with TripMate I requested assistance from TravelSafe who contacted TripMate on my behalf and within 2 weeks my claim was processed. In the end it took about 3 months and I received the full value of the benefits I had purchased. I am not sure how much longer it would have taken had TravelSafe not intervened. In spite of our frustrating experience with TripMate we just purchased TavelSafe Classic Plan for our upcoming cruise because it provides excellent coverage at a reasonable cost and I am told that TripMate is working on improving it's customer service.
On a side note, InsureMyTrip claims that if you purchase a policy through them they act as an advocate on your behalf, however, it was my experience that all InsureMyTrip did for me was to give me the telephone number of TravelSafe.
Earlier this year on the 3rd day of our 20 day cruise we got the word that a very close relative had passed away and we had to rush back. This experience exposed the strengths and weaknesses of this plan. The process of filing claim was simple and according to the acknowledgment of the receipt of the claim I was to receive a decision within 14 days. After not having heard anything for almost a month I contacted TravelSafe who told me that they were just the agents for the US Fire Insurance and claims are handled by TripMate. Unfortunately there are a lot of negative reviews about TripMate and I experienced some of the same problems. Most of the time their phone would ring for a while and then disconnect the call, other times they would put me on hold for as long as an hour and then hang up. A few times I got the option to leave a message with a promise of receiving a call back within a few hours but no one ever called back. At least four times I managed to actually talk to an agent, each time they would take my information and promise to get back to me the next day but never heard back from any of them. After two and a half months of not getting anywhere with TripMate I requested assistance from TravelSafe who contacted TripMate on my behalf and within 2 weeks my claim was processed. In the end it took about 3 months and I received the full value of the benefits I had purchased. I am not sure how much longer it would have taken had TravelSafe not intervened. In spite of our frustrating experience with TripMate we just purchased TavelSafe Classic Plan for our upcoming cruise because it provides excellent coverage at a reasonable cost and I am told that TripMate is working on improving it's customer service.
On a side note, InsureMyTrip claims that if you purchase a policy through them they act as an advocate on your behalf, however, it was my experience that all InsureMyTrip did for me was to give me the telephone number of TravelSafe.
Pervez Z. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Cost very HIGH :-(
John H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
TravelSafe
Classic
We did not have to use this, but after hurricane season noted that it was imperative to have coverage in the unlikely event of any type of emergency. We cruised so made sure to have life flight coverage as well.
heather c. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Since we didn't file a claim, we have no idea how good or bad the service is. We also as a habit, do not recommend products to other peoplel
Bruce T. would not
recommend this plan to a friend or relative.
TravelSafe
Classic
We bought this insurance to cover only our medical needs while traveling internationally as we're retired and not concerned with trip interruption or cancellation. Fortunately we did not have to file a claim! The customer service was extremely helpful in finding just the right company and plan. We have recommended this service to all of our friends and we will purchase insurance from Insuremytrip in the future!
Vicki D. would
recommend this plan to a friend or relative.
TravelSafe
Classic
The airline cancelled my return flight to Miami when the airport closed due to Hurricane Irma. Got stuck in Prague for 4 days until I could get another flight. Filed a claim with all my receipts, flight cancel notice, etc. Took about 2 months, but they reimbursed me for everything--hotel, meals, transportation to the airport. No hassle at all. Will use them again, and would recommend them to my family.
john r. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
TravelSafe
Classic
Well here is the thing - we didn't use the insurance, some it's hard to say how good is. The packages sounds good, and seems to cover what we might need. On our trip we had three occasions where I was relieved I had purchased the insurance. On our way to Europe, our flight was severely delayed and we missed our connection in Paris. Thankfully there was a flight just an hour later, so we were fine. Next, we had an event at the Eiffel Tower where it was evacuated because of a crazy person with a knife. Had something happened to us, the insurance would have come in handy. Then on our return trip, again in Paris, the terminal was evacuated because of a bomb scare. That ended up being chaotic, but we still made our flight and all of our luggage arrived safely too. The upshot is, travel isn't what it used to be. It's a good idea to get coverage if you plan on going anywhere these days. A lot of crackpots out there are looking to disrupt daily life. Don't let them. If thy do manage, have your coverage ready so you're not stuck somewhere.
William M. would
recommend this plan to a friend or relative.
TravelSafe
Classic
The best thing about the plan was the peace of mind because I did not need to use it.
Norman P. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
TravelSafe
Classic
I was pleasantly surprised with the fantastic service you've provided! I've used other Insurance companies, and they were no way matching the kind, curteous, caring reps that took care of me. Your Rep answered my questions and helped me to truly understand it all!
I will definitely be using this Insurance from now on.
Many thanks.
I will definitely be using this Insurance from now on.
Many thanks.
Ann W. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
This was a very good plan for what I needed. Thankfully I did not need to use it but was very sure if I had, I would have been covered. Too many people neglect to take out insurance, thinking it will never happen. I buy insurance hoping I will never have to use it but it gives peace of mind knowing it is there if needed!
Rebecca B. would
recommend this plan to a friend or relative.
As you have done in the past, please continue to call Customer Care at (800) 487-4722 for assistance in selecting a plan. We would be happy to review your various options.