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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.61 out of 5
2,078
ratings and reviews
96%
recommended
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Cruise
Filed claim
Arch RoamRight Essential
Never bought travel insurance before, but we were headed to the Caribbean near hurricane season, so I figured it was a good idea. When our trip approached, I reviewed the policy and noticed I had entered our departure date incorrectly when I purchased it. I called RoamRight, they corrected the problem quickly and at no cost to me. I had a new policy in my email inbox within a couple hours. Surprisingly good customer service for a service I was unfamiliar with and unsure of.
William M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
Even though we did not have an medical travel emergencies, we were glad we had this plan as it helped with peace of mind. During my vacation, I helped with a couple of minor medical emergencies (jelly fish treatment, minor cut on leg). Had the emergency been more serious that my mini first aid kit, each injured person would have needed travel insurance. Better to have travel insurance and not need it than need it and not have it.
Lorraine W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
I had a question about the policy on a Sunday morning, and an agent at the toll-free number was able to quickly clarify the issue.
Gunnar P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Essential
Due to an accident, I had to cancel my trip.
RoamRight reimbursed us for the non refundable amount cruiseline charged us as soon as the cruiseline made the final determination
Rajarama S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Easy purchase of a plan with the "cancel for any reason" benefit we wanted. Cost was a little more than typical but within reason. Fortunately, we did not have to utilize the plan.
Lawrence H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Very reasonable price considering I bought it last minute!!!
Maureen T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Preferred
i WAS VERY DISAPPOINTED THAT WHEN I HAD TO EXTEND MY TRIP A FEW DAYS I COULD NOT EXTEND MY INSURANCE, EVEN IF I GLADLY PAID EXTRA!!
Raul E. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry to hear that you were not happy with your RoamRight Preferred plan. Although you can change the travel dates of your policy prior to your departure date, Comprehensive plans cannot be extended once you are on your trip.

    Please feel free to call us at 800-487-4722 for assistance in quoting and purchasing a policy.
    Aug 14,2018
The trip included a
cruise
tour
Arch RoamRight Preferred
We had a small claim ($600) for travel interruption. It was settled in about 30 days for the full amount, with no problems.
Rine M K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave us a review. We appreciate your business and hope you'll choose Arch RoamRight again the next time you travel!
    -The RoamRight Team
    Aug 13,2018
The trip included a
cruise
Arch RoamRight Essential
Small claim - under $ 250 - took two months to process and asked twice for additional information.
Joyce F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Although we are sorry to hear that your claim took so long to process, we are pleased to hear that your 250 USD payment was reimbursed.

    Please feel to call if you should have any further questions.
    Aug 09,2018
Arch RoamRight Essential
I filed a claim for trip interruption (medical problem) for the cost of a new return ticket home. The online claim process was easy, and the paperwork burden not overwhelming. My dissatisfaction stems from the time it took to settle the claim. They waited a full 30 days to approve the claim. It's the cheapest plan out there, and they paid their obligation under the terms of the plan, but they sure took their sweet time to do it.
Carmen S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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