For a better experience, our site works best in Chrome, Firefox, & Edge.
Call us

Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.53 out of 5
2,682
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
John Hancock Bronze
Claim took over 5 weeks to process
Robert C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your 4 star review of your John Hancock Bronze plan. Although the claim process did take 5 weeks, we are certainly glad to hear that you received your claim check.

    For the future, please remember that promise of our "Anytime Advocates" who will support you with the process if you feel a claim has been delayed and unfairly denied.
    Sep 10,2019
John Hancock Gold
Hancock Plan is much more straight forward, understandable and reasonable for preexisting conditions coverage than other plans I have used
Carl L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
if i want to stay longer if they have another way then start over or if can add couple day to my trip thanks
Daniel C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
Having purchased the insurance a year before we traveled, how pleased I was to receive an e-mail reminder of the plan the week of our departure, just in case we needed it. How convenient!
Ralph K. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
The customer service person was knowledgeable and helped me decide on a plan that would be good for me.
Teresa F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Agents assisted me a lot when I called and it is VERY MUCH appreciated. I coordinated the Hancock Silver Plan with existing coverage from one of my credit cards. I saved a lot! Thankfully, no claim. Trip was great. Please reward the fine agents who guided me on the phone. Truly professional!
Sheila C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I don't make recommendations of this sort to friends or relatives, regardless of the experience.
Stephen G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Though we did not have to use our plan (always good), having it gives us peace if mind when we travel. It’s an essential part of our trips.
Patrick O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
Since we didn't have a claim, it's hard to accurately provide feedback. It was reassuring to know
that we had coverage should we have needed it.
Dennie P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
I did not use any of the insurance but it was nice to know it was there.
DeAnn M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. International SOS
    (4.67)
  3. Berkshire Hathaway Travel Protection
    (4.64)
  4. Medjet
    (4.63)
  5. Trawick International
    (4.61)
  1. Berkshire Hathaway Travel Protection
    (4.49)
  2. Travelex
    (4.44)
  3. GeoBlue
    (4.43)
  4. John Hancock Insurance Agency, Inc.
    (4.28)
  5. AIG Travel
    (4.27)