Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Gold
Claims processing is cumbersome. They ask for far more information than they need. I think their goal is to frustrate you into just giving up. I travel to Europe several times a year and always get travel insurance. The is our first and LAST time with John Hancock.
Brad J. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Price was reasonable and was the reason we chose the plan. We did not have any problems so can’t confirm how easy it would be to file a claim. We purchased the insurance so we had medical coverage while in Europe. No issues thankfully.
James H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
Filing a claim for my delayed baggage was an ordeal. I was not able to do it online, because of "system problem." When I called the phone number provided on my insurance card, I was transferred four times, before reaching the person who could help me. Then, this person put me on hold multiple times to "check policy details." Overall, I spent over 1.5 hours before finally getting assigned a claim number. Vary frustrating experience.
Magdalena M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
John Hancock
Silver
I bought the insurance when I made my first down-payment toward a 3-week trip to Ireland and Scotland, so it was expensive. Well in advance of the trip, the Ireland half was cancelled. I notified them immediately, expecting the premium to be reduced accordingly. Nope. Not a bit. I had no idea that was their policy. No doubt if I had increased the trip costs later they'd have charged me more! I followed their rules and got shafted. Not happy, would not recommend them again.
Ellen N. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
We were glad to have medical coverage, even happier not to need it. The auto insurance was needed only to avoid more costly charges at the rental counter.
Alice C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Great people to work with. Prompt response and claim was processed promptly.
Kala M. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
I did not have any claims, so it's difficult to respond in any meaningful way.
Bruce L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
easy to set up; very helpful staff.
Christine L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
Fortunately, I did not have the need to file a claim during my travels. However, the process of purchasing the policy was easy, and I was able to obtain the coverage I needed for my trip. The price was reasonable and the agent that helped me was responsive to my questions. I would consider using the John Hancock policy again in the future.
Elizabeth S. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
Fortunately, we did not need to use the plan. But it was easy to acquire and provided us with peace of mind as we traveled.
Mark S. would
recommend this plan to a friend or relative.