Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.55 out of 5
896
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
John Hancock Silver
Guess I missed something. Our return flight was on a delay, and I was curious if there was any benefit to help extend rental car coverage. I tried to call, but the contact information said the offices were only open Monday through Friday...
Brian S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for you feedback on the policy. The Customer Service and Claims Departments for John Hancock Insurance Agency are open from Monday - Friday, and Emergency Assistance is available 24/7. In the future, if you are unable connect with the insurance provider, please contact InsureMyTrip at 800-487-4722 or customercare@insuremytrip.com. We are open 7 days a week.

    Unfortunately, the rental car collision damage waiver was not included the policy when it was purchased and was not added on prior to the departure date. Comprehensive plans such as the John Hancock Insurance Agency plan cannot be extended or modified on or after the departure date. However, it possible that the policy benefits that were offered/selected would have automatically been extended:

    "EXTENDED COVERAGE:
    All coverage under the Policy will be extended, if:
    (a) Your entire Covered Trip is covered by the Policy; and
    (b) Your return is delayed by covered reasons specified under Trip Cancellation, Trip Interruption or Trip Delay.

    If coverage is extended for the above reasons, coverage will end on the earlier of: (a) the date You reach Your return destination; or (b) 7 days after the date the Covered Trip was scheduled to be completed."

    Please call us at 800-487-4722 if you have any questions or concerns.
    Aug 18,2016
The trip included a
tour
John Hancock Silver
Fortunately I did not have to use the insurance.
Kathleen H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
I bought the policy.
I didn't need to file a claim, but I slept better knowing that I was protected.
Theodore H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Silver
It was a bit pricey for the coverage amount, BUT I am grateful for the adventure sports/activity coverage, which is what I absolutely needed. I did not file a claim so I cannot speak to that process but it was extremely great knowing I was covered and I felt like I had more freedom on my trip.
Mindy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Reasonable cost and good coverage
Vadim K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
Very helpful staff and will use the plan again .
Annelin R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Other than for helping me sleep better, I never needed it. It was, however, much more affordable than the other plans I considered.
Annmarie L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
Easy to work with - even if only online. We've used your products several times and will continue to do so.
Thomas M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
I was hoping that this trip insurance would just be for peace of mind, but unfortunately I did have to use my trip insurance! This was my first international trip, and while I was in Japan, an earthquake shook Kumamoto and cut all rail transportation in that island. Thankfully my husband and I were very far away from there at the time, but we needed to travel south of Kyushu and were planning to use the rail, which was broken by the quake. John Hancock really pulled through for us as they were able cover a plane flight to our next destination so we didn't have to skip part of our trip. They 24/7 team were very responsive to us and answered all of our questions. After our trip, we submitted the claim and they cut us a check with our transportation costs. I'm definitely both a believer in trip insurance and a believer in John Hancock / Seven Corners.
Shawn H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Gold
There were delays and miscommunication around the plan coverage and documentation requirements. Once straightened out, the plan did just as it said it would, it just took some time.
James C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.70)
  3. Nationwide
    (4.65)
  4. MEDEX
    (4.61)
  5. RoamRight
    (4.61)
  1. RSA Insurance
    (5.00)
  2. GeoBlue
    (4.68)
  3. Crum & Forster - Travel Insured International
    (4.64)
  4. IMT Services
    (4.60)
  5. Travelex
    (4.59)