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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Silver

The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.

To learn more, see the John Hancock Insurance Silver product page.

Customers rated the John Hancock Insurance Agency, Inc. Silver plan
4.52 out of 5
690
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Silver
Didn't get to use the plan but having it gave me peace of mind during my trip.
Maria Galenia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
We did not file a claim. However, when one of our bags was lost for for 30 hours by the airline, I expected this to be covered by the "delayed" baggage protection, only to find that since we had returned home, it was not covered, since the insurer explained that this bag was not delayed, but lost. To me, the bag was delayed. When I called the Insurer to discuss our lost bag, I was told that the plan would only cover the loss AFTER the airline paid for the loss and we retrieved the appropriate paperwork from the airline, filed all paperwork, and only then our trip insurance would pay the difference if there was any, between the amount the airline paid and what our insurance covered for a lost bag. This was disappointing. I purchased insurance coverage expecting it NOT to be a secondary payout. And a delayed bag is a delayed bag. Period. Eventually the bag turned up. It was a hassle, it took my time to figure out what was happening with the airline and the insurance company, and in the end, I don't think the insurance was worth it and I would not recommend.
Ryan S. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
It was comforting knowing we were covered for certain events, but feel the price was too high for benefits, considering the probability we would need to file a claim. Not sure we would purchase again.
Gregory H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Terrorism and a military coup required us to re-route our trip around Turkey just a few days before leaving. Turkish Airlines refused to cooperate, so we consulted with the insurance company in advance took a chance by buying new tickets. We were very glad to receive payment of our claim just a few weeks later. The customer service was excellent, and the policy did exactly what it was supposed to do.
Avidan M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
Since I didn't use it, hard to rate.
Pieter D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Guess I missed something. Our return flight was on a delay, and I was curious if there was any benefit to help extend rental car coverage. I tried to call, but the contact information said the offices were only open Monday through Friday...
Brian S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for you feedback on the policy. The Customer Service and Claims Departments for John Hancock Insurance Agency are open from Monday - Friday, and Emergency Assistance is available 24/7. In the future, if you are unable connect with the insurance provider, please contact InsureMyTrip at 800-487-4722 or [email protected]. We are open 7 days a week.

    Unfortunately, the rental car collision damage waiver was not included the policy when it was purchased and was not added on prior to the departure date. Comprehensive plans such as the John Hancock Insurance Agency plan cannot be extended or modified on or after the departure date. However, it possible that the policy benefits that were offered/selected would have automatically been extended:

    "EXTENDED COVERAGE:
    All coverage under the Policy will be extended, if:
    (a) Your entire Covered Trip is covered by the Policy; and
    (b) Your return is delayed by covered reasons specified under Trip Cancellation, Trip Interruption or Trip Delay.

    If coverage is extended for the above reasons, coverage will end on the earlier of: (a) the date You reach Your return destination; or (b) 7 days after the date the Covered Trip was scheduled to be completed."

    Please call us at 800-487-4722 if you have any questions or concerns.
    Aug 18,2016
The trip included a
tour
John Hancock Silver
Fortunately I did not have to use the insurance.
Kathleen H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
I bought the policy.
I didn't need to file a claim, but I slept better knowing that I was protected.
Theodore H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
It was a bit pricey for the coverage amount, BUT I am grateful for the adventure sports/activity coverage, which is what I absolutely needed. I did not file a claim so I cannot speak to that process but it was extremely great knowing I was covered and I felt like I had more freedom on my trip.
Mindy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Reasonable cost and good coverage
Vadim K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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