Travel Insurance Reviews Nationwide

In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.

Learn more about Nationwide.

Customers rated Nationwide Mutual Insurance Company
4.63 out of 5
6,466
ratings and reviews
97%
recommended
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Filed claim
Nationwide Mutual Insurance Essential
I purchased this because last year I got derailed by hurricane Irma. I paid a lot for house so insured in case. Well got hit by Florence. Roads were cut off by flooding on 501 getting in to Myrtle beach and Conway flooding. With the fear it would continue to get worse not better. Having two babies to risk flooding roads and the constant fear of flooding, roads were closing constantly. Could not risk their lives. When tried to make claim informed since house wasn’t destroyed by hurricane had no insurance. Everyone I told said this was bull. So I spent 800 to fly in so we could keep my family out of danger and we did the trip. People told us they were stuck on roads 12 hours, cars ran out of gas stranded everywhere and people feared getting out that made it in as rivers crested. This was a worthless piece of paper. Great company was surprised.
Debbie H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    We certainly understand your frustration when told that there was no coverage to cancel your trip under this policy. In order to receive payment under Trip Cancellation, you must cancel your trip for a covered reason as listed in the policy. The number one covered reason is the unforeseen illness or injury of you or a traveling companion that deems you unfit to travel, by order of a licensed physician; or the unforeseen hospitalization or death of a family member. However, there are other covered reasons to cancel that may vary by plan.

    With respect to hurricanes and natural disasters, here are the covered reasons included in your policy:
    "You or a Traveling Companion... having Your principal place of residence made Uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster...;
    You, a Traveling Companion or Family Member, who are military personnel, and are called to emergency duty for a natural disaster;
    Weather that causes complete cessation of services of the Common Carrier for at least twenty-four (24) consecutive hours and prevents You from reaching Your destination. This benefit will not apply if the potential natural disaster has been forecasted or a storm has been named prior to purchase of this coverage...;
    Natural disaster at the site of Your destination that renders Your destination accommodations Uninhabitable..."

    We regret that this policy did not meet your expectations and would like to remind you along with your fellow travelers to review the covered reasons in your policy prior to purchase. To see all of the covered reasons to cancel or interrupt your trip, please click on the dollar amount that appears under the words "Trip Cancellation" when viewing a quote.

    In the future, if you wish to once again consider covering a trip, please call us at (800) 487-4722 for assistance in quoting and narrowing down your choices.
    Oct 12,2018
The trip included a
tour
Nationwide Mutual Insurance Essential
I had baggage delayed 5 days. A very simple claim for $30 for some essentials I had to buy. I had receipts and any other info required. I did get reimbursed by Nationwide, but it took more than two months. This claim was so obvious and simple it should have been handled in a matter of days. I actually got a quicker response from Malaysia Airlines, and they are half way around the world.
Kenneth W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Although we are sorry to hear that it took 2 months to process your claim, we are pleased to hear that you have now been reimbursed.
    Oct 04,2018
Nationwide Mutual Insurance Essential
I called for assistance because my husband had forgotten to bring all hidd medications. We were told there was nothing you could do to help us obtain the meds, and I was very disappointed by that.
Mary v. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for sharing your feedback about the Nationwide Mutual Insurance Company. Travel assistance services are provided by On Call International Travel Assistance Services, which is an independent organization, and not by Nationwide. There may be times when circumstances beyond On Call’s control hinder their endeavors to provide the requested travel assistance services, such as Prescription Drug Replacement. However, they endeavor to make all reasonable efforts to provide travel assistance services and help you resolve your emergency situation. We are sorry to hear that they did not meet your expectations.

    Please remember that we value your opinion and share your comments with the Company so that they can better serve you in the future.
    Oct 12,2018
The trip included a
cruise
tour
Nationwide Mutual Insurance Prime
The best part of this plan is we didn't have to use it this time, but it it gave us peace of mind know we would be protected If we needed it In the past we did have a a medical problem and on return home we submitted a claim with receipts and it was handled smooth and promptly
Frank F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Nationwide Mutual Insurance Essential
Living in a hurricane prone area and also going to a hurricane prone area, I purchased the insurance just in case a named storm was to threated my home town and/or the location of my vacation. I understand after I bought the insurance, you'll do not offer protection if the plane still flew and the hotel was to stay open even it the named storm was to hit that area. If my home town was possibly being threaten by a storm right before my trip, and/or during my trip, I would not have gone on the trip! Same thing at the resort location. This is why I bought the insurance.
Mark B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    We understand that our customers never wish to hear that there would be no coverage under their policy. However, in order to receive reimbursement for canceling your trip, the reason for cancellation must be a named peril as listed in the policy. These covered reasons will vary from plan to plan and will determine coverage, such as, the following perils as listed in your Nationwide Essential policy;

    "You or a Traveling Companion... having Your principal place of residence made Uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster...; or a
    Natural disaster at the site of Your destination that renders Your destination accommodations Uninhabitable...;

    Weather that causes complete cessation of services of the Common Carrier for at least twenty-four (24) consecutive hours and prevents You from reaching Your destination. This benefit will not apply if the potential natural disaster has been forecasted
    or a storm has been named prior to purchase of this coverage..."

    Since these covered reasons do vary from plan to plan, travelers should always review this information which can be found under View Certificate prior to purchasing the policy.

    We are sorry for your disappointment with your plan. Since coverage significantly differs from plan to plan, please consider calling us for assistance with your future travel.
    Oct 10,2018
The trip included a
cruise
Nationwide Mutual Insurance Essential
Best prices for travel insurance and you pick what you can afford to pay.
Joseph M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Prime
I needed to evacuate and leave for my trip early due to hurricane Florence . I tried to call and ask if there was any help. I was on hold an excessive period so I hung up (I needed to keep contacting the airline as well as prepare my house.) . The airline changed my flight and I had about 15 hrs notice that I needed to leave the next morning - 3 days early. As soon as I caught my breathe, I texted from the airport (before I left the country) and stated I was leaving 3 days early. I was told my policy would cover nothing for the next 3 days. Fortunately, I had no claims (as I never do) but it left a very bad taste in my mouth that there was no attempt to ease my anxiety. I will not use your company again
colleen c. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    We appreciate your comments and can certainly understand your stress from dealing with storm preparations while preparing to travel. Upon reviewing our correspondence, we can see that you kept us updated on your situation while our representative answered your questions. However, we are sorry that we were unable to reduce your anxiety.

    Perhaps in the future you will consider giving both Nationwide and InsureMyTrip a second chance.
    Oct 07,2018
Nationwide Mutual Insurance Essential
The plan looked to be the most appropriate and cost effective for me. Luckily, I didn't have to use it!!!
Carole F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Nationwide Mutual Insurance Choice Cruise
No claims but coverage was what I needed.
John R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Essential
over priced for the coverage that is usually not needed
kathryn s. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thankfully you were able to enjoy your travel and had no need to file a claim.

    Please keep in mind that Comprehensive Insurance plan premiums are generally based on the 3 main factors; (1) the ages of the travelers, (2) the length of your trip and (3) the total cost of your prepaid non-refundable trip cost.
    Oct 07,2018
    • KathrynS
      Photo
      Also keep in mind that your health care coverage you have may pay for any medical travel expenses. Check with them before you purchase any trip insurance. Depending on the airline they may provide some relief to air travel getting home.
      Oct 09,2018
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