Travel Insurance Reviews TravelSafe

TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.

Learn more about TravelSafe Insurance.

Customers rated TravelSafe
4.55 out of 5
1,798
ratings and reviews
96%
recommended
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Cruise
Filed claim
TravelSafe Classic
Plan was comprehensive but I didn't need to use it. It was helpful to get all the info resent just before the trip.
Maxine B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
TravelSafe Classic
Did not have to use, thank goodness. So I really can't rate it properly.
David K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
TravelSafe Classic
Horrendous Customer Service when we tried to file a claim. They lose documents, don't follow, up, come up with excuses, etc. For a Simple $250 Medical Reimbursement they have been giving us the run around for almost 4 months. The claim could not be more simple (Dr. visit on a policy with Primary Coverage). Claim was finally paid when said we would contact the State Insurance Commissioner Beware if you need to use this company. I'd recommend staying away
Michael K. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback. We have received the following response from TravelSafe:

    Dear Michael,

    Thank you for taking the time to provide us with your feedback. It is highly valued here at TravelSafe. First, we want to apologize for the poor level of customer service you received during the claims process. This should never be the case.

    As a travel insurance company, we strive to provide travelers with products and service that extend beyond their expectations. However, we recognize this was not your experience.

    We have notified our claims processor, Trip Mate, that the length of time and effort taken to address your legitimate claim is unacceptable and we are working with them to make sure that other TravelSafe clients do not have the same experience.

    Again, I apologize for any inconvenience or frustration this has caused. We hope you still consider purchasing travel insurance in the future.

    Sincerely,

    Amanda H. from Team TravelSafe
    May 07,2018
TravelSafe Classic
We always use you. We had a claim once and were reimbursed quickly.
Anthony G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
TravelSafe Classic
I filed a claim to recover over $400 in airline ticket costs because the US State Dept issued a Travel Advisory warning for that portion of Mexico......I was denied and told that cartels bombing ferries in Cozumel isn't really Terrorism?????!!!!!!!!

What a ripoff!!! Never again do I buy travel insurance!
Pamela G. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting your comments on your TravelSafe Classic plan. However, there are no travel insurance policies that will reimburse you if you cancel your trip due to a US State Department Advisory or Travel Warning.

    In order for you to cancel your trip due to terrorism, the “Terrorist Incident” must be determined to be "an act of violence, that is deemed terrorism by the United States Government other than civil disorder or riot (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting alone or in association with other persons on behalf of or in connection with any organization of foreign government which is generally recognized as having the intent to overthrow or influence the control of any other foreign government."

    Although it is never pleasant to have your claim denied, please understand these policy terms are an industry standard and not limited to TravelSafe policies. InsuremyTrip makes all this information readily available for you to read prior to purchase on our website simply by clicking on "View Certificate" or by calling InsureMyTrip at (800) 487-4722.
    May 01,2018
TravelSafe Classic
Good value for the money. InsureMyTrip website interface and ability to compare plans across them is well designed and easy to use.
Carol C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
TravelSafe Classic
Just the right coverage at the right price!
Steven B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
TravelSafe Classic
We cancelled our trip because my son and his wife were expecting their first child the same day that we were supposed to leave.
Jeanette T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
TravelSafe Classic Plus
I was offered an opportunity to purchase trip insurance when I bought a trip through a travel website to India and Nepal, but it was significantly more expensive than TravelSafe. I declined their insurance and purchased TravelSafe instead after doing some research and checking their reviews. Luckily, I did not need to use my insurance, but it was comforting to know it was there. When I first arrived in India, there was a rough patch when the Visa officials said my paperwork was incorrect and they were not going to let me into India, saying I needed to go back to my own country. I eventually worked that out, but it was comforting to know that I had travel insurance to turn to if needed.
Traci H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
TravelSafe Classic
I purchased this plan for a significant trip that was planned well in advance. Unfortunately, major family health issues required me to cancel the trip about a month before the departure date. I promptly filed a claim, and spent hours pulling together the extensive paperwork that was requested (proof of reservations, proof of cancellations, documentation about the medical issues, etc.). TravelSafe/TripMate's response seemed to be to stall, delay, request additional paperwork, and (seemingly) hope that I would give up and go away. After submitting paperwork (by mail or online), it generally took TripMate about 1 week to acknowledge receipt in their online system, even if I called to confirm that they had already received the paperwork. Then there would be a delay of several weeks, before I would receive a request for additional documentation, which often duplicated documents I had already sent (or were slightly different versions of prior documentation). I always promptly responded to the requests and sent the requested documentation so that I would not delay the process. My claim was finally approved about 3.5 months after I initially started the claim. However, the reason my claim seemed to finally gain traction was that my travel companion (same trip/insurance/reason for cancellation) contacted the InsureMyTrip advocates after receiving no response or updates about her claim after several months; the advocate quickly got her claim resolved and paid. After notifying TripMate that my companion's claim had already been paid, my claim was finally approved and paid about 2 weeks later. Overall, this process seemed far more complicated and slow than necessary; I do not plan to purchase travel insurance through this company again.
Stephanie M. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry to hear that the TravelSafe / TripMate claims process was so difficult. Although the processing did take an unusually long time, TravelSafe / TripMate was fair in settling your claim and providing payment as you confirmed.

    It was unfortunate that you were unable to take advantage of the services of an Anytime Advocate much earlier in the process. If you should ever have to file a claim in the future, please be sure to contact us to request assistance if you do not hear from the claims department within 30 days of submitting your paperwork, or if you believe that your claim was unfairly denied.

    InsuremyTrip is available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.
    Apr 11,2018
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