Travel Insurance Reviews InsureAssist TravCan
TravCan from InsureAssist is an economy comprehensive trip cost protection plan which covers you in the event that you have to cancel or interrupt your trip for a covered reason. As well as including trip cancellation and trip interruption coverage, the plan also includes baggage, travel delay, medical, emergency medical evacuation and accidental death and dismemberment coverages.
To learn more, see the InsureAssist TravCan product page.
The trip included a
cruise
tour
InsureAssist
TravCan
Before I purchased my coverage I read many reviews and wondered if any of them actually submitted a claim (the reviews were all so glowing). I never wanted to submit a claim, however it turned out that I had a medical emergency and needed emergency care at the Denali Clinic and then needed to be airlifted back to Anchorage Providence Hospital. The care I received was incredible and the team at Insure My Trip were beyond incredible! They were there to answer all my questions and when it came to reimbursement for monies that I paid out, they covered everything. I will never take another trip without this coverage. Special thanks to Deidre in Claims who was always available to answer questions and assist with the claims! Thank you!
Bernadette M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
My main concern with getting a plan was the medical evacuation options. I did not think about the possibility of terrorism. I did not need to use the insurance so I cannot comment on claim processing. Next time I will consider cancelling for any reason as one of the options to purchase.
Maryann B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
Although we didn't need this, we had peace of mind that we would have help if needed for this long trip planned months earlier. We needed to make a few minor changes (dates and cost coverage) and there was no problem doing that.
Larry K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
Since we did not have to invoke any coverage, I can only say that it was good insurance.
Joe W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
Fortunately we did not have any problems.
James R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
This insurance gave us peace of mind while traveling in Egypt. Fortunately we did not have to file a claim. I will be using this same company in the future.
Mark W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
While it is impossible to truly rate a plan until and unless it is used, the peace of mind is quite good.
Michele C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
I bought a Comprehensive Plan. However, it does not cover changed itineraries. Nor does it cover disappointed associated with the changed ports.
Katherine B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
InsureAssist
TravCan
With your policy of not returning funds for a trip that was cancelled months in advance (even before payment was due on the cruise ship) is just a complete rip off.
ESPECIALLY for repeat customers. Be assured you have lost our business and anyone we used to refer to you in the future. The worst customer service I have ever received. I don't even know how you are still in business but I can assure you that from me alone over a lifetime of cruising that you are losing $1,000's of dollars. Now add in our friends and referrals? We all be cruising the Mediterranean this summer and will happily NOT be using YOU. I would say yes to the box below on contacting me but you ignored my request for months to call me back about this issue so I know it is a joke. You don't even have customer service!
ESPECIALLY for repeat customers. Be assured you have lost our business and anyone we used to refer to you in the future. The worst customer service I have ever received. I don't even know how you are still in business but I can assure you that from me alone over a lifetime of cruising that you are losing $1,000's of dollars. Now add in our friends and referrals? We all be cruising the Mediterranean this summer and will happily NOT be using YOU. I would say yes to the box below on contacting me but you ignored my request for months to call me back about this issue so I know it is a joke. You don't even have customer service!
William G. would not
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your experience. The policy premium could not be refunded due to the cancellation request occurring outside of the 10 day review period.
The following excerpt has been taken from the InsureAssist TravCan policy certificate:
"All premium is non-refundable after a 10 day review period."
After reviewing your request to cancel the policy for a refund of premium, the Underwriter stood by the terms and conditions of the policy.
Please call us at 800-487-4722 if you have any questions or concerns.Mar 25,2016
The trip included a
cruise
tour
InsureAssist
TravCan
We were delayed over night because airline cancelled. Insurance covered meals and lodging. I was very disappointed they refused to pay taxi fare to/ from airport. I highly suggest you request taxi fare as part of trip delay. Thank you.
Esther F. would
recommend this plan to a friend or relative.
-
Carol
Thank you for taking the time to help your fellow travelers.
The InsureAssist TravCan plan offers Trip Delay that includes reimbursement for "(b) Any reasonable additional expenses incurred" as a result of a Common Carrier delay. The policy defines Additional Expenses as "...any reasonable expenses for meals and lodging which were necessarily incurred as the result of a Hazard and which were not provided by the Common Carrier or other party free of charge." This definition precludes reimbursement for the taxi under this policy.
In the future, should you wish to find a plan that would reimburse additional transportation expenses such as taxis from the hotel to the airport under Trip Delay, please call Customer Care at 800-487-4722 for quotes.Feb 11,2016
For future reference, InsureMyTrip does offer plans that contain Itinerary Change coverage, and we also have cruise specific products underwritten Nationwide which offer Itinerary Change - Port of Call, Itinerary Change - Inconvenience, and Itinerary Change - Pre-Paid Excursion benefits. We realize that this does not help you with the previous occurrence, but we do encourage you to call us at 800-487-4722 if you are looking for cruise insurance in the future.