Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,373
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
Fortunately, I didn't have a claim, so I cannot comment on my satisfaction with the policy.
Leann H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Always extremely happy to NOT have to use the insurance! The only thing I would like to add is that I purchase the insurance specifically for attending an open water swimming event. They require us to have the extra insurance. European insurance offers coverage specifically for open water swimming. While the plan I chose ‘covered’ OWS it didn’t specifically say OWS. Just an observation from plans I looked at from Europe but being here in the USA, they wouldn’t cover me. Thanks for listening.
Holly M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your question on open water swimming. We can confirm that your AXA Assistance USA Gold plan does not have an exclusion for open water swimming.

    Please feel free to call us at 800-487-4722 if you have further questions.
    Mar 14,2019
AXA Assistance USA Gold
We used this insurance three times in the past, thankfully,we never had to file any claim. It's just good to have a peace of mind that it is there if and when we needed it.
MAY B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Had to go back to them on the claim but everything was processed quickly. Would highly recommend insuremytrip.com. Have paid so much more for coverage in the past without the compare took. Will be using this again in the future!
Elizabeth G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
Didn't have to use the insurance, thankfully. It was kind of expensive but I felt reassured knowing I had coverage if I needed it.
Patricia D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
The plan had the coverage I wanted but since I did not submit a claim I do not know if this company is any good
Barbara I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
This is my 18th purchase of travel insurance from Insuremytrip.com. I've only needed it once... That bill was $279,000.00 covered by my health insurance plan and nearly $14,000 of uncovered expenses paid out within 10 days by my travel insurance.

Thankfully, I didn't need it this time either, but I'd never leave home without it, EVER! And neither should you!

BTW, took the Platinum plan rather than the basic coverage because Medicare does not cover any medical expenses outside of the United States and while Medicare supplement plans sometimes provide a once in a lifetime time $50,000 maximum payment, see my bill above to understand why that's useless!! TRAVEL INSURANCE! Don't leave home without it.
Nigel T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
Would not travel without insurance and this plan was great coverage, great price. Never a worry, gave me peace of mind.
Nancy G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Once the claim got to the right organization, it was processed quickly and promptly. But the email address on insuremytrip.com for submitting a claim was wrong. After several months sitting with no action, the claim was denied (they didn't have the right policy documents), and then they decided it should have been sent to a different claims processor. Once it got there, everything proceeded smoothly.
Meryl M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We apologize for the confusion in filing your claim. After you purchased your policy, American Modern Home insurance Company transferred their claims handling to another company. We apologize for not advising you in a more timely basis.
    Dec 15,2018
AXA Assistance USA Gold
Very good,
Vimala K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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