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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,445
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
Well pleased with my insurance plan. Thank you.
Abe B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Comprehensive plan at a good price.
Nadia J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Didn’t have to use it but felt comfortable having it.
Judith B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Easy to find a good policy at a good price. Glad we didn't have to use it.
John G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
There were a few unexpected flight delays going to France and coming home but luckily the airlines was able to make provisions without any extra costs. It was peace of mind to having the insurance.
Yaasmeen K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Have Lucy saved in my phone whenever we take a trip i call and she always gives me a thorough review of plans

Will always utilize AXA Assistance

Thank you!
Brady M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Although we didn't have to file a claim on this trip, we have learned our lesson on the importance of trip insurance for overseas trips. We have had to utilize the services for insurance in the past and the experience with the carrier was superb. We would have lost a lot of money in medical services and cancelled reservations that were not refundable. We don't travel without it now.
Michael S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
when you call they act like it’s a problem they want to tell you how many times you called l wouldn’t call if my issue was resolved in a timely manner each time I’ve called my claim is being processed I sent over supporting paper work 11/18 was told on 11/25 additional documents were needed they didn’t tell me I figured it out myself and allow 15 days for processing they really mean allow 30 days for processing when a person has a surgery what more needs to be discussed give them a refund it’s already nerve racking enough you didn’t take 30 days to receive my money oh and the customer service rep Andrew is terrible no type of customer service or compassion you are clearly in the wrong field sir never again will I use this company and will tell all my friends and members of my travel group the same
Ashley M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Here is your response from AXA Assistance:

    "Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have processed your claim and mailed your claim check on 12/11/19. If you have further questions related to your claim, our claims service center is happy to answer them for you. You can reach us Monday - Friday from 8:30am – 5pm ET at 1-888-957-5015. We hope you will consider us again for future travel."
    Dec 13,2019
AXA Assistance USA Gold
This plan exceeded my expectations. The coverage was transparent and a great value. We unfortunately had to file a claim and it was processed efficiently and timely. Highly recommend!
Matthew B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
STAY AWAY FROM AXA INSURANCE. An insurance plan is only as good as the claim process, and my experience was terrible. My hotel reservation was cancelled 4 hours prior to arrival, due to the hotel booking firm going out of business. I called to ask whether my policy covered this as I was not sure if it did. The customer service person promised me a response in 2 hours, as he was also not sure, but none came. More than 24 hours later (during which time I had to scramble to rebook the hotel at a higher cost), I received an email saying I had filed a Trip Interruption claim (I had not - and it didn't seem that it would be covered under this section anyway) and asking for documentation they knew I wouldn't have. There was no explanation as to why they sent this and suggested I file under that. I emailed back to explain the situation as I assumed the phone rep had not understood or correctly communicated it, and question what the email was about but received no reply. I also received no further communications asking if I needed further assistance, or wished to proceed with my claim. All-in-all this was a very frustrating experience under stressful circumstances, I will not buy from AXA Assistance again.
Christopher N. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy, we have received the following response from your travel insurance provider, AXA Assistance USA:

    "Thank you for your feedback. We understand your disappointment, are sorry to learn you weren’t completely satisfied with your purchase, and apologize for difficulties you may have experienced in attempting to file a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We hope you will consider us again for future travel."
    Nov 18,2019
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