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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers who have visited Jamaica and tour rated AIG Travel
4.01 out of 5
22
ratings and reviews
95%
recommended
Sort by
Cruise
Filed claim
The trip included a
cruise
tour
AIG Travel Travel Guard® Essential
This is an awful plan. I had to pay thousands upfront for hospitalization. That took away funds needed for the remainder of my trip. That was the whole purpose of obtaining insurance.
The customer service was no help. The number on the policy did not work. I had to go online to get a number to call.
Never again and I will let everyone know.
Kimberly S. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Angie
    Photo
    We are very sorry to hear about your hospitalization while on your trip. We hope that you have fully recovered! In general, travel insurance is reimbursement based. The Insured files a claim for losses related to a covered trip, and all claims are fully adjudicated based on the coverage purchased and supporting documentation. We cannot preapprove or deny a claim. There are limited circumstances in which advance payment may be provided, such as to a hospital or provider if it’s required prior to admission. These details are outlined within your Policy of Insurance document.



    It’s also important to note that while many Travel Guard products have “primary” medical, the Essential Plan is our more economical option and medical is “secondary”. This means the Insured would file through any other primary provider first, before filing a claim for the excess under their Essential policy. The Essential plan offers an optional upgrade called the Medical Bundle to make the medical benefit “primary” instead of “secondary”, but this upgrade needs to be elected and purchased prior to the trip departure date. As noted, we have many plans that include primary medical automatically without needing to purchase an upgrade for it. Our Preferred plan for example, is the next step up from the Essential plan, and it includes primary medical. Please refer to the description of the Travel Medical Expense benefit within your Policy of Insurance for more information, or call us to learn more. That being said, we are also sorry to hear you experienced challenges while trying to contact us during your trip. You indicated you did not wish to be contacted in regards to your review, but please let us know which phone number you were calling, so we can fully investigate and rectify the issue if need be. The International, Domestic, and 24/7 Emergency numbers listed on the Policy of Insurance document all appear to be in working-order. These numbers are as follows:

    USA : 1.800.826.1300 | International : 1.715.345.0505 | 24-Hour Emergency Travel Assistance : 1.800.826.8597

    Always make sure to use appropriate country and city codes when calling.



    Thank you for sharing your concerns, and we are very sorry to hear you were unsatisfied with the experience. We strive to exceed expectations, and do not take concerns lightly. If you would like the Claims Adjuster to contact you about your claim, please notify us or IMT to arrange a call.
    Jun 07,2024
The trip included a
cruise
tour
AIG Travel Travel Guard® Preferred
All went well this trip, although we have filed a claim in the past and never had any problems. We're staying with this company.
Gina M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard® Preferred
It is difficult to rate the plan, as we did not have to make a claim. I can rate the ease of purchasing the plan as it was seamless
Paul M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
We didn't need to use it so I cannot really rate the service.
Kimberly T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Gold
It's hard to review this product when I didn't actually use it. I think the true test of this product would have been if I had needed to file a claim. While I'm glad that nothing came up which required filing a claim, I can't really say I recommend or don't recommend this. It seemed like a fair price, and looked like it would have covered the things I wanted to have covered.
Christopher P. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Basic
Thankfully did not need it but good to know it was there. I did recommend this to a friend who told me what she paid the cruise line for her insurance....ouch
Daniel S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Silver
These travel plans are over priced. I feel like I am being gouged when I buy one.
Derrel L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Carol
    Photo
    Thank you for providing your review. Comprehensive Policy premiums are calculated based on your Trip Cost per Person, your Length of Trip, the Traveler's Ages, and also your Destination in some of our plans.

    Since we offer plans from 25 of the leading providers of travel insurance, there will be quite a range in pricing. You can list your quotes in premium order by selecting "Sort by Price low to high" or you can call us at 800-487-4722 for assistance.
    Nov 27,2015
The trip included a
tour
AIG Travel Travel Guard Silver
Having trip insurance gave me peace of mind. Fortunately, everything worked out, and I had a fabulous time on my trip with my husband. I will most definitely book through InsureMyTrip for my next vacation. Thanks.
Robin S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Basic
Even though we did not need to use it, we had peace of mind knowing it was there if needed. Recommendation from Clark Howard's talk show made us feel fine to purchase for our trip to Jamaica. Also, when talking to your representatives with questions about the plan they were very courteous and helpful. Thank You...Terry and Susan
Terrance D. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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