Travel Insurance Reviews AXA Assistance USA Silver
The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.
To learn more, see the AXA Assistance USA Silver product page.
The trip included a
cruise
tour
AXA Assistance USA
Silver
AXA claims handling is terrible. I made a claim because the first leg of a three leg international journey was cancelled due to a winter storm. I had to rent a car to drive 300 miles to the next airport to catch the second leg of the trip. The airline's ticket refund was less than the cost of the rental car. I filed a claim with AXA for about $100--the amount the rental car charge exceeded the airline reimbursement.
I submitted the extensive documentation AXA required. After 6 weeks, AXA denied the claim with a nonsensical letter. I explained the claim again, and AXA requested additional documentation, which I provided. In response, AXA denied the claim again--this time insisting that my flight was cancelled 2-1/2 months before departure, not the night before departure. I threatened a small claims lawsuit and reported the matter to insuremytrip.com. After a few weeks, AXA requested (for the first time) a letter from the airline confirming the cancellation and the reason. I provided that documentation and my claim was finally accepted.
I submitted the extensive documentation AXA required. After 6 weeks, AXA denied the claim with a nonsensical letter. I explained the claim again, and AXA requested additional documentation, which I provided. In response, AXA denied the claim again--this time insisting that my flight was cancelled 2-1/2 months before departure, not the night before departure. I threatened a small claims lawsuit and reported the matter to insuremytrip.com. After a few weeks, AXA requested (for the first time) a letter from the airline confirming the cancellation and the reason. I provided that documentation and my claim was finally accepted.
Michael G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
AXA Assistance USA
Silver
Since we did not have use this plan it is very hard to evaluate. It seemed like what we needed for a price we could afford. Thank goodness we did not have to use it.
Carmean J. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jan 04,2017
The trip included a
tour
AXA Assistance USA
Silver
I mean I didn't need it so it was good lol if something happened maybe it would be different. Good price though!
Jennifer L. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Jul 08,2016
The trip included a
cruise
AXA Assistance USA
Silver
This was a last minute purchase for a long planned trip. It was fast and easy. My wife wanted some protection for a long trip. This did it.
Thanks
Thanks
John B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Mar 25,2016
The trip included a
cruise
AXA Assistance USA
Silver
Best coverage for the price.
Paul L. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Mar 08,2016
AXA Assistance USA
Silver
I work in the travel industry and understand all too well the risks and cost associated with sudden illness or serious accidents while on vacation. The policy offered very good coverage for the most expensive and difficult possibilities at a very reasonable price. I felt great piece if mind with the policy in my pocket. Worth every penny!
Emily B. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Silver
We are just thankful we did not have to use the policy. Had a great trip knowing that we were covered if an emergency caused us to cancel or interrupt the trip.
Ronald P. would
recommend this plan to a friend or relative.
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Although we are very sorry that you had such a negative experience with the AXA claims department, we are pleased to hear that AXA has now paid your claim.
We did not publish your review when it was first received on May 25th because we assigned an Anytime Advocate to support you with the process since you believed that your claim was unfairly denied. Now that your claim is settled, we are publishing your review.
Please feel free to call Customer Care at 800-487-4722 if you have further questions.