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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have taken a cruise rated Generali Global Assistance
4.60 out of 5
6,076
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
Thankfully, I had no need to file a claim. If things went wrong, and I'm glad to say they didn't, I would have a better idea of how good the plan was.
MAUREEN B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Insurance to me is “damned if you do, damned if you don’t”. Fortunately we didn’t need to make a claim but felt comforted that we had it if we had needed it.
Colin G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I was on a cruise and my insurance policy was a added layer of peace for me in event something unexpected occurred. My trip was successful and I do on my own accord recommend purchasing coverage for your own safety and peace of mind.
Adrienne K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
The good thing is, I didn't have to find out how good the insurance is.
ROBERT C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I have been very happy with the service. This is our second cruise and both cruises have been covered by you
Conchita G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Thought we might need to file a claim and the rep on the phone was kind, patient and helpful. Luckily it was not necessary but she was very reassuring.
Linda W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Fine service.
Dale W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
I had an issue I wasn't sure if it would be covered and it was difficult to get information. I ended up calling in and after some time did speak to someone. I did not file any claims so I don't know how good the coverage really was.
Michael J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We're strive to exceed customer satisfaction. If you would like to share more about your review, please email our Customer Experience team @ [email protected]
    Oct 30,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
This is the 3rd claim I've had to file with Generali over the years and they have fairly paid each time. Will definitely use them again!
Christine M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We strive to exceed customer satisfaction! Thanks so much for your loyalty and choosing to #TravelSmarter.
    Oct 30,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
Thank you for your reliable coverage!
Ellen R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
    Oct 30,2024
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