Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Our two week Insight tour to Croatia was cancelled due to lack of guests. I was forced to cancel our Lufthansa air because there was no reason to wander around Croatia without a tour.
NY does not allow a cancel for any reason clause in the trip insurance. Insurance premium is not refundable. Most people DO NOT buy refundable air fare. Air is too much and so is the refundable fare.
Insight refunded the tour payment.
We lost our airfare. Generali did not accept our circumstances and did not refund the air fare. Was it a trip interruption? NO! Generali did nothing for us except take our money. They did not offer a voucher for the $556 premium. I can understand their reason that our problem was not covered but in this day and age things are unsettled. Also we made our purchases in good faith. It was beyond our control that the trip was cancelled. We lost a total of $2400.00.
We have used Generali many times. We never had a problem because we never needed to file a claim.
NY does not allow a cancel for any reason clause in the trip insurance. Insurance premium is not refundable. Most people DO NOT buy refundable air fare. Air is too much and so is the refundable fare.
Insight refunded the tour payment.
We lost our airfare. Generali did not accept our circumstances and did not refund the air fare. Was it a trip interruption? NO! Generali did nothing for us except take our money. They did not offer a voucher for the $556 premium. I can understand their reason that our problem was not covered but in this day and age things are unsettled. Also we made our purchases in good faith. It was beyond our control that the trip was cancelled. We lost a total of $2400.00.
We have used Generali many times. We never had a problem because we never needed to file a claim.
Patricia F. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
I use generali Global travel insurance. Because they came through during covid and covered the trip. Prices good and device better.
Joseph S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Not much to review since I did not have a claim.
Gordon K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Did not need to use but plan provides good value for the coverage provided.
Jeffrey L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
didn't need, a very good thing.
Angela D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Didn't use but felt comfortable knowing it was there !
Lynne H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I just found a company that does annual plans for any and all travel. You guys were great prior to this finding! Thanks!!
John P. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Did not need to use it but always feel more comfortable having it.
DONNA W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I had a change in travel dates due to pulling out of a tour, so not only were my dates changed, but the amount of coverage I needed went way down due to now traveling on my own. I called Generali the week before I was to leave -- they changed the dates and refunded the difference between my original coverage and what my new coverage was. The change and refund was same day. I was very impressed with their responsiveness and will certainly use them again the next trip I take.
Susan D. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I was pleased with the Covid coverage included in this plan. Fortunately, we did not have to use it, but it was there in case we had to quarantine while out of the country.
Britton G. would
recommend this plan to a friend or relative.
Hi Patricia. Thank you for your feedback. We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 541-3522 or via email at [email protected]. with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.