Travel Insurance Reviews Generali Global Assistance Custom
The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.
To learn more, see the CSA Travel Protection Custom product page.
The trip included a
cruise
tour
Generali Global Assistance
Custom
Didn't need to file a claim so I can't effectively rate the program.
I was happy I had something in place "just in case".
I was happy I had something in place "just in case".
Paul C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Custom
Same coverage and half the price; glad I had no reason to make a claim but as with any insurance, really better to have the protection when it is needed. Made the trip much more enjoyable without the stress.
James E. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Custom
We appreciate InsureMyTrip.com so much, we never travel without it. It gives peace of mind while traveling because we know it gives us the coverage we need for everything in case something does happen (which is rare). Thank you!!
Rodney R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Custom
The agent I talked with was very friendly and helpful. Someone in my group did fall and will need to file a claim for some dental work. Another person lost their passport and will file a claim for some of these expenses. I expect they will have no problems. Even though I did not have any problems, it was a good feeling to know that I had good coverage while traveling in Europe.
Mildred K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Custom
We had a travel interruption because my travel companion got sick in the mountains of Peru. She is a healthy person so it was totally unexpected. This is a first time I filed the claim with insurance though I've bought it already for every trip since it covers the trip with different providers and modestly priced. Major disappointment went with Travel Assistance part (Europe Assistance I believe).
They a) did not provide any recommendations/money when the interruption was reported. b) Did not give the payment warranty letter to the doctor though he filed the necessary documents in English immediately and was already associated with the insurance group, licensed and most outrageous-
c) they changed our previous flight reservation in such a way that it was much worse for us without the approval from our side. No e-mail confirmation , no adequate help - nothing just phone calls/messages to my cell phone with USA number.( they could not be returned immediately because of international connection problems). What assumed to be a toll free calls from Peru of course had International Roaming charges. Fortunately we recovered money spent on the phone through the claim process and LAN airline assisted us to get the flight we need, but we'd not be in that situation if Europe Assistance did not cancel our reservation on the first place.
Contrary to that awful experience in Pery the claim process by CSA was fast and efficient. After we submitted all necessary papers (very long list), we received checks with no additional problems. Still in the process of recovering medical expenses.
They a) did not provide any recommendations/money when the interruption was reported. b) Did not give the payment warranty letter to the doctor though he filed the necessary documents in English immediately and was already associated with the insurance group, licensed and most outrageous-
c) they changed our previous flight reservation in such a way that it was much worse for us without the approval from our side. No e-mail confirmation , no adequate help - nothing just phone calls/messages to my cell phone with USA number.( they could not be returned immediately because of international connection problems). What assumed to be a toll free calls from Peru of course had International Roaming charges. Fortunately we recovered money spent on the phone through the claim process and LAN airline assisted us to get the flight we need, but we'd not be in that situation if Europe Assistance did not cancel our reservation on the first place.
Contrary to that awful experience in Pery the claim process by CSA was fast and efficient. After we submitted all necessary papers (very long list), we received checks with no additional problems. Still in the process of recovering medical expenses.
Inessa G. would
recommend this plan to a friend or relative.
10 of
10 people found this review helpful
The trip included a
tour
Generali Global Assistance
Custom
Thank G-D I did not need your services while in China, so I can't comment on your service. I thought your plan was priced fairly and would use it again if I were taking another long trip.
Frieda W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Custom
Initially I rejected the idea of trip insurance for a two-week cruise, but upon the advice of friends who had had unexpected crises arise, I decided to look into low-cost coverage. InsureMyTrip.com was recommended to me and I found the website easy to navigate and easy to purchase just what I wanted. Didn't need it but glad to have it all the same.
Greer F. would
recommend this plan to a friend or relative.
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