Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
Learn more about Global Alert.
The trip included a
tour
Global Alert!
Preferred
It gives me peace of mind to add just a little to the overall cost of trip, knowing that if I miss a connection, or my luggage does, I can still go on with my vacation. Also, knowing that a medical or dental emergency can be dealt with.
donna l. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
We had high hopes for this plan. The initial customer service was helpful and professional. We had to cancel the trip because of an accident and filed a claim. Although the claim was processed fairly, it took about three months to get the refund. There were no additional questions asked of our medical providers and we did receive our full refund, but it took so long that I would seriously consider paying more to a different carrier.
Stewart H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Global Alert!
Preferred
The Global Alert! Preferred plan provided the coverage I wanted for trip cancellation and medical evacuation. I shopped around, and found this policy to be the best value for money, which in my opinion is more important than a simple price comparison. Fortunately, I did not have to file a claim, but the policy documents made it very clear what to do in the event of a claim or need for assistance while traveling, so I felt very confident that I was in good hands while traveling abroad.
Robert J. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
Travel insurance for me is rarely used but what I'm buying is peace of mind. I don't want financial considerations to impact medical or family situations so I'm willing to pay a reasonable price for travel insurance. Using InsureMyTrip offers the most choices and is very clear about comparing coverage - a much better purchase experience than tour companies who tend to offer a one size fits all type of travel insurance.
Steven M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred Plus
I have in the past used Global Alert many times successfully. Now, I DO NOT recommend them.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
Dorothy S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Did not file a claim so cannot comment on the quality of the claims process.
Fred S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
We had no need to use the plan, but for the price, the security of having it was well worth it.
Joyce T. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred Plus
Claim and paperwork submitted October 4th, 2017. Final ck written by Trip Mate, Global Alert's underwriters dated January 12, 2018. Postmark on envelope for that check - February 7, 2018! Insure my trip provided an agent, Gail, who was fabulous in contacting Trip Mate ( aka GLobal Alert ) several times on my behalf, always keeping me informed. However, for their claims administrator to send payment in the incorrect currency after reviewing every bit of travel documentation, including receipts, is an indication of poor training, lack of attention to detail and of course prolonged reimbursement. Bottom line: The company made more than my premium be delaying payment of a legitimate claim. They also seem to be very understaffed.
James G. would not
recommend this plan to a friend or relative.
-
Carol
We are very sorry to hear about your difficulty in dealing with the TripMate (Global Alert) claims process but pleased to hear that TripMate was able to provide closure to your claim.
Gail is one of our Anytime Advocates who support you with the process if your claim is delayed or unfairly denied. Our caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler because our non-commissioned representatives work to find the best plan for you.
Please feel free to call Customer Care at InsureMyTrip weekdays from 7:00 AM to midnight and weekends from 9:00 AM to 9:00 PM for assistance in quoting and purchasing a policy or for an Anytime Advocate in the event of a claim issue.Feb 26,2018
The trip included a
tour
Global Alert!
Preferred Plus
Thankfully, we didn't have to use our trip insurance, so I can't comment on the actual processing of a complaint. But the agent who helped me pick the plan was very knowledgeable, professional, and prompt in addressing my specific needs.
Karen H. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
I did not need to use this insurance in my trip. However, prior to our chasing it, I compared it to other plans and to the plan offered by the tour company I was using. I was satisfied I got good value for my money.
Mary O. would
recommend this plan to a friend or relative.
Global Alert, who is no longer writing new travel insurance policies, is in the process of securing a new underwriter. In the meantime, TripMate who previously handled claims for Global Alert, has transferred all responsibilities to Broadspire. You will be pleased to hear that Broadspire was very amenable to expediting your claim.
Upon receiving your comments, we assigned your claim to Gail who is your Anytime Advocate. Gail contacted Broadspire who assured us that a claims representative would contact you to advise you that she would be processing your claim. If the company has all the documentation, Broadspire should be able to process your payment immediately and send it to management for final review.
In the meantime, we are publishing your review but request that you let us know once you have received your check. You can call Customer Care weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.