Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
Learn more about TravelSafe Insurance.
The trip included a
cruise
tour
TravelSafe
Classic
While the pan itself served my needs, I had to file a claim, as one of my travel companions had a family medical emergency, and had to cancel his portion of the trip. The trip was cancelled on Feb 16, 2019, and it took more than two months for the claim to be processed, and benefit check to finally arrive on April 25, 2019. Way too long! Their customer service recording states they try to process claims within thirty days of the forms and documents being received. I initially filed the claim online, filled out all the requested information, and submitted it to their claims dept. Two weeks went by without a word, then I get an e mail telling me that more documentation is required. Wish I could have received that memo a day or two after submitting the initial form, rather than wasting two weeks! the entire process just seemed to take much longer than it should have. I will probably not purchase any more plans from Travel Safe.
Thomas C. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Classic
Bought insurance for piece of mind and glad I didn't have to use it.
Janet G. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Just the right coverage at the right price!
Steven B. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Basic
Claim was mailed to Trip Mate on 10/03/17. Case was closed by Trip Mate 11/27/17 and claim was approved. Refund check was dated 11/27/17. Envelope was post marked 12/01/17. Received on 12/07/17. Why does it take 2 months to get this done?! The premium is required to be paid within 14 days of the initial deposit, in order for the pre existing conditions to be waived. All documentation to proof the claim was provided. In the age of electronics why is this so cumber some?! Looks like what's good for goose is Not good for the gander?!
Dietrich Z. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
-
Carol
Thank you for submitting your 5 star review and your comments regarding the claims process. TravelSafe has asked us to thank their customers and express their appreciation for their patience in this lengthy process.
Trip Mate, who handled your claim on behalf of TravelSafe, generally expected to finalize your claim and provide payment within 30 days or less of receiving your claim. Unfortunately an intense hurricane season increased the number of claims and delayed that turnaround time period from 60 to 90 days. As you know, Hurricane Irma struck from August 30th to September 12th; Hurricane Jose ranged from September 5th to September 21st; and Hurricane Maria from September 16th to September 30th.
Once again, we thank you for your patience. Please feel free to call InsureMyTrip at (800) 487-4722 if you have additional questions.Dec 13,2017
The trip included a
cruise
TravelSafe
Classic
The plan put me at ease that our trip were cover in the event of any interruption. We will definitely use this company to ensure our trips in the future.
Tommy G. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
I do believe purchasing travel insurance for an expensive vacation is necessary. As such, I have had no reason to complain about the coverage provided by TravelSafe and will likely purchase it for my next cruise. Fortunately, I haven't had cause to file a claim, but would like to know how others have fared in getting their claims paid.
Stefan F. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
The claim took approximately 90 days to process. I've filed claims with other companies and it never took that long! I was satisfied with the amount but still wasted a lot of money on the premium since that wasn't reimbursed. Thanks to InsureMyTrip the claim was finally processed. If they hadn't contacted them for me then it probably would have taken much longer.
Evangeline C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
TravelSafe
Classic Plus
I was able to keep my coverage without addition of any extra fees when my vacation dates had to change due to prolonged school year. Very pleased with InsureMyTrip customer service and TravelSafe!
Elzbieta F. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
I like these plans and the customer service is nice also. I've used twice now and will use again. I haven't had to file a claim but I'm happy about that. Going to knock on wood now. The price has gone up a bit but hey so has everything in life. The peace of mind is just priceless, especially that I'm traveling solo with my child, it is smart to be covered.
Saira W. would
recommend this plan to a friend or relative.
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Thank you for taking a moment to review your experience with TravelSafe Insurance. We agree that the claims process was not executed in a fast and efficient manner, but are happy to hear the plan was able to meet your needs overall. In part because of experiences like yours we recently changed our claims administrator. Our average process time is now 12 days. In the future, we hope you will reconsider purchasing TravelSafe based on our plan’s effectiveness and our new claims process. We are continuously looking for ways to improve our levels of service.