Travel Insurance Reviews April

APRIL Travel Protection, part of the APRIL Group (founded in 1988 in France), is a company that designs, markets and sells various insurance and assistance solutions. APRIL clients are serviced by their own Global Assistance Network with offices strategically located in over 40 countries.

Learn more about APRIL Travel Protection.

Customers rated April Travel Protection
4.56 out of 5
1,216
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
April Travel Protection Choice
Thankful that it wasn't used but grateful that it was therel
Seymour C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
April Travel Protection Choice
This insurance gave me peace of mind!
ANA MARIA ROWENA C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice
I like the fact that April provides additional luggage tags and card for customer to carry with their insurance info on them.
...but...Very hard to rate a insurance company when there are no mishaps on a trip.
Joan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
We had a horrible experience with April Travel Insurance. 62 DAYS TO PROCESS OUR CLAIM AND 40 DAYS TO RECEIVE A CHECK AFTER THAT! THEY DO NOT RESPOND TO YOUR EMAILS! A missed connection resulted in us having to decide to book last minute flights to meet our ship or cancel the entire trip. We contacted April insurance immediately upon landing to ask for help, and got a voicemail asking us to leave our number and someone would call us right back. No one called us back. After rebooking flights at a huge expense, I called April and they just said to keep all our receipts. I submitted the claim right after we returned, and did not hear from them for 36 days. They contacted us twice over the next month asking for more information (none of which was requested with the initial claim) Each time a requested a status update, I received no response. Finally the emailed us that a check was being issued (which covered less than half the expenses we incurred). After not receiving the checks for 3 weeks, I contacted them to tell them they hadn't arrived. No response. I contacted them 5 times over the next 3 weeks, I got no responses to email, and when I called, kept being told they someone would take care of it, and never received a follow up call. The customer service is horrible. I wasn't questioning the claim, just asking them to reissue a check, and that took another 3 weeks! DO NOT USE THIS INSURANCE COMPANY. By the way, I still don't actually have my checks, they assure me that are re-issued and "in the mail"
Kathleen G. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Dec 11,2017
April Travel Protection Choice
With peace of mind we traveled to Germany and the Netherlands visiting family and friends. All the while knowing that should an illness or injury occur we had the insurance coverage to take care of it. The words, "Do you have insurance" has been asked of us before. Such a relief to be able to say, "Yes we do". Wouldn't think of traveling without it.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
April Travel Protection Choice
they lost my bag and walker in l.a. .was in china over week and .iam getting the run around on my to fileing my claim.i had to buy all my thing in china and meds. did not have my size.
Paz H. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice
Good plan, well worth the price
gerald c. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
April Travel Protection Choice
Of course, one purchases travel insurance and hopes never to have to use it. This year, we had to cancel our trip due to a medical issue. We were so upset to have to cancel, but were glad that April Travel came through for us! The claim was processed within the time frame indicated and the staff we interacted with by phone and email were kind and professional. We would wholeheartedly recommend April Travel!
Matthew P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
April is a wonderful company. We try to purchase a travel policy from April whenever possible.
David R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice Family Plan
It seemed to have good coverage at a good price. I did not have to use it however, so I am not sure how the customer service or ease of getting reimbursed would be.
Matthew D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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