Travel Insurance Reviews InsureandGo
For over 10 years, the InsureandGo USA brand has been specializing in providing the best value in travel insurance. As a worldwide travel insurance provider, InsureandGo USA covers more than 2 million travelers each year. InsureandGo USA is part of the worldwide MAPFRE family of companies. MAPFRE and its affiliated companies operate in over 43 countries and provide insurance and services to over 13 million customers worldwide.
Learn more about InsureandGo.
InsureandGo
Global Silver
Didn't have to claim on this, but purchase was very easy and I was reassured to have it. Love Insuremytrip and use it all the time when I travel!
Betty-Ann I. would
recommend this plan to a friend or relative.
InsureandGo
Global Platinum
This company will provide medical help at no cost to the insured but you have to ask. I did not realize this so I made my own arrangements which was repaid within a reasonable time after I submitted my claim. I was very satisfied with the service provided.
Abraham G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
InsureandGo
Global Platinum
This is the first time I ever used InsureandGo, and I found their response to be excellent. I had picked up a suitcase and felt a sharp pain go through my neck. I just thought that it was a pulled muscle, but as time went on and the pain intensified I had to contact InsureandGo after first visiting a Chiropractor. They responded immediately and agreed to cover the MRI and chiropractor treatment which I needed (obviously after they had received the relevant material from the Chiropractor and after their local representative who was a Doctor approved the material). Things were held up at times which caused me some stress but that was due to their local representative not responding to me and not being as on the ball as he should have been. I had to contact him to ask him what was going on. So the only negative thing I would say is that InsureandGo should follow up with their local representatives more thoroughly and make sure they are in constant contact with the insured. But otherwise, very good. I did have to call to ask where my refund was and the Claims Manager dealt with it immediately and the check was sent out. On the whole highly recommended.
rosie l. would
recommend this plan to a friend or relative.
The trip included a
cruise
InsureandGo
Global Platinum
It was good to know I had it, especially on a 3 month trip, but happy I did not use it
Ruth N. would
recommend this plan to a friend or relative.
The trip included a
tour
InsureandGo
Global Gold
While I am satisfied with the plan, I did have a problem at the time of purchase. I was not told the upper limits of the plan and when I received the final cost of the trip, the plan I purchased did not cover the total cost of the trip, so I had to purchase another plan. I was refunded the initial cost and things worked out, but it would have been easier if I had been made aware of the total cost limits.
John R. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that you are satisfied with the policy. Thank you for giving InsureandGo and InsureMyTrip the opportunity to upgrade your policy to cover the total cost of your trip.
In the future, when receiving a quote online or over the phone, please provide the total trip cost (or an estimate of the total trip cost). Entering the full cost of the trip will reveal two important things: a list of plans that are available to cover the full cost of the trip, and the premium of the policy after all trip payments have been insured.
We look forward to assisting you in the future. If you have any questions or concerns, please call us at 800-487-4722.Jul 24,2015
InsureandGo
Global Gold
Knew the insurance was there in case I needed it. I will use you again.
Linda R. would
recommend this plan to a friend or relative.
The trip included a
tour
InsureandGo
Global Silver
I was very glad to have bought this coverage as I was very sick in Jordan, and wondering if I'd be going to a hospital instead of the airport! I didn't need the policy in the end, but was very glad I had it. I appreciate how InsureMyTrip emailed me shortly before the trip to remind me to print the policy number and provider contact information. Otherwise, that detail might have been overlooked in the rush to pack. Thank you!
Beth G. would
recommend this plan to a friend or relative.
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The Platinum policy states under the
EMERGENCY MEDICAL ASSISTANCE that "Our multiâ€lingual professionals are available 24 hours a day to provide help, advice and referrals for medical emergencies. We will help You locate local physicians, dentists, or medical facilities.
If you require medical assistance please call us immediately. We will coordinate medical services that you require during Your covered trip including admission to medical facility, guarantee of funds for admission, notifying family members, and medical evacuation and transportation services if required."
Should you call the 24 hr Assist company and it is not a medical emergency, InsureandGo will find a provider in the area network, so that the insured has no out of pocket expense. If the condition is unstable and they need immediate medical assistance, they will find the closest provider (whether in or out of network) and they may be able to pay on the insured's behalf, otherwise, it is reimbursable.
Of course, if the assistance company is not notified and the insured makes arrangements on their own, medical expenses will be on a reimbursement basis, if a payable claim. As you indicated, this is what happened in your situation, but had you called the assistance company prior to seeking medical treatment, they would have set you up with an in network provider and paid directly for you.