Travel Insurance Reviews International Medical Group iTravelInsured Travel LX
iTravelInsurance Travel LX from International Medical Group is a single-trip comprehensive travel insurance plan which offers a higher level of coverage to domestic or international travelers than iTravelInsurance Travel SE. Coverages offered by this plan include trip cancellation, interruption, travel delay and travel medical coverage.
To learn more, see the iTravelInsurance Travel LX product page.
The trip included a
cruise
International Medical Group
iTravelInsured Travel LX
Hard to tell due to the fact did not need them or file a claim
Richard G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
I had to cancel my trip due to illness, so I filed a claim. There was some confusion on what was covered, but once that got sorted out, they did pay for my cancelled flight. The problems with this company are:
a) They require notification within 20 days for all losses. This is ridiculous; most companies allow much more. If you have a loss while you are on the trip, you might not be able to make that deadline.
b) The claim submission website has numerous bugs. First it assigned my claim to the wrong policy. Then, halfway through the process, it got stuck in a loop, asking me to re-submit documents and then rejecting them because they had already been submitted.
c) They took 11 weeks to resove my claim, which is slow. One week was due to the confusion on what was covered, but the rest was their bureaucracy.
I won't use them again.
a) They require notification within 20 days for all losses. This is ridiculous; most companies allow much more. If you have a loss while you are on the trip, you might not be able to make that deadline.
b) The claim submission website has numerous bugs. First it assigned my claim to the wrong policy. Then, halfway through the process, it got stuck in a loop, asking me to re-submit documents and then rejecting them because they had already been submitted.
c) They took 11 weeks to resove my claim, which is slow. One week was due to the confusion on what was covered, but the rest was their bureaucracy.
I won't use them again.
Michael P C. would not
recommend this plan to a friend or relative.
-
Courtney BairdInternational Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Jul 03,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Didn’t need it- that makes it perfect !
Marilyn L. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
All went smoothly
Mark M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Had no issues. (No claim)
Robert M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
We had several medical claims for illnesses during our cruise. I submitted the claims two months ago and waited three weeks for International Medical Group to respond, at which time they demanded more documentation. The requested additional documents were identical for all of the claims, so I submitted them all together. After another month-long delay, IMG now has summarily denied one of the claims, referring in an email to an attached letter explaining the reason, but there was no letter attached to the email. IMG's website doesn't list all of our claims, so I don't even know which claim was denied. I still haven't heard about the remaining claims. IMG makes it easy to pay for the policy, but submitting the claims and jumping through the ridiculously bureaucratic claim process has been extraordinarily cumbersome and opaque.
Leland F. would not
recommend this plan to a friend or relative.
-
Angie
Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
Jun 18,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Plan covered my needs but everything went well so I didn’t have to file a claim.
Elaine B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
International Medical Group
iTravelInsured Travel LX
Sometimes in emails or paper copies, I have trouble finding out which trip it is for. It would be helpful if the trip country is listed prominently on all correspondence, including insurance documents. Thanks.
Nancy P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Very easy, great solution for the risk
Todd B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Response time was poor and by email only. Claim was denied, which really should have been covered.
Elizabeth W. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Courtney Baird
International Medical Group
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.Apr 02,2024