Travel Insurance Reviews International Medical Group iTravelInsured LX
iTravelInsurance LX from International Medical Group is a single-trip comprehensive travel insurance plan which offers a higher level of coverage to domestic or international travelers than iTravelInsurance SE. Coverages offered by this plan include trip cancellation, interruption, travel delay and travel medical coverage.
To learn more, see the iTravelInsurance LX product page.
International Medical Group
iTravelInsured LX
Bought the plan as insurance against well any health or other problems. The company was precise in their information provided and gave me the assurance I needed to travel. Would recommend and will use it again!
Sidney A. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
Did not have to use. So up front looked to be a good plan. Would most likely use again. I would like to be able to preprint forms for treatment ahead of time, because with the confusion of an injury having forms readily accessible during treatment, would help with not having to correspond with medical staff when leaving vacation for home.
Benjamin D. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
Good news was we had no need to use our insurance on our month long trip which might make it seem like a waste of money - but our peace of mind in knowing we had the coverage available if it had been needed was worth every penny.
Kathleen B. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
Did not need to file a claim, so I cannot give an assessment of how well the plan responds to claims.
James C. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
It was good to have for a trip to India but we did not use it which was very good
David L. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
I selected this plan based on a recommendation from another traveler and upon my own research, it appeared to be a good decision.
Obviously I was fortunate that neither of us needed to use it but felt secure in knowing we had it.
Obviously I was fortunate that neither of us needed to use it but felt secure in knowing we had it.
Patricia D. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
Great benefits and great rate! Having good insurance while traveling really gives me a lot of peace of mind.
Julie M. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
We have purchased many Trip Insurance policys over the years with "insure my trip" we will continue to do so. The problem came when I suddenly fell sick before our trip to Norway and was hospitalized with sepsis. We were with IMG, what a terrible situation they put us in, I wont go over the details but there were MANY, it took 43 days to pay out our policy, and I am sure it would not be paid now if it weren't for the ADVOCATE at INSURE MY TRIP, who did a fantastic job for us and single hand got us paid. In all fairness I guess I was told IMG was going thru some computer changes and that was part of the problem, but I could never talk to the same person working on my case anytime I asked for a supervisor they were not available, VERY POOR customer service. Thanks INSUREMYTRIP.com
Terry E. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. We are pleased to hear that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.Sep 23,2019
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
IMG has excellent coverage. We planned a 16 day cruise for 6/12/19. On 6/11, I had a kidney stone that resulted in emergency room care and 4 surgeries that resulted in trip cancellation. I had purchased "cancel for any reason" for an extra cost. On 6/25, I filed claim and scanned all documents required. Notified 7/24 documents unreadable and must be resubmitted. Resubmitted 7/29 via UPS. On 8/19 after 4 calls to Customer Service and Claims Supervisor, notified claim had been reviewed and recommended for settlement.
Customer Service representatives were not helpful and could only say that the claim was "in process." Asked to be referred to Supervisor. Left 4 messages for Supervisor who told me she would investigate and get resolved. Told to submit wire instructions for our Bank. Later told that they did not wire money but needed ACH instructions. Return calls often not made as promised by Supervisor.
On 9/5, claim turned over to UK Manager (Wendy). Wendy was extremely helpful and found where the problem was and worked diligently to have funds transferred. She kept us informed frequently as to the status of the funds transfer. On 9/10, claim paid in full and funds received.
A very tedious and frustrating process until we got to Wendy. Customer Service Representatives and Supervisor communications needs to be improved.
Due to the excellent coverage and reasonable price, we have contracted for our next trip.
Customer Service representatives were not helpful and could only say that the claim was "in process." Asked to be referred to Supervisor. Left 4 messages for Supervisor who told me she would investigate and get resolved. Told to submit wire instructions for our Bank. Later told that they did not wire money but needed ACH instructions. Return calls often not made as promised by Supervisor.
On 9/5, claim turned over to UK Manager (Wendy). Wendy was extremely helpful and found where the problem was and worked diligently to have funds transferred. She kept us informed frequently as to the status of the funds transfer. On 9/10, claim paid in full and funds received.
A very tedious and frustrating process until we got to Wendy. Customer Service Representatives and Supervisor communications needs to be improved.
Due to the excellent coverage and reasonable price, we have contracted for our next trip.
Janet H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Sep 20,2019
International Medical Group
iTravelInsured LX
Hard to know how good the coverage was since I didn't file a claim.
Richard K. would
recommend this plan to a friend or relative.