Travel Insurance Reviews International Medical Group iTravelInsured LX
iTravelInsurance LX from International Medical Group is a single-trip comprehensive travel insurance plan which offers a higher level of coverage to domestic or international travelers than iTravelInsurance SE. Coverages offered by this plan include trip cancellation, interruption, travel delay and travel medical coverage.
To learn more, see the iTravelInsurance LX product page.
The trip included a
tour
International Medical Group
iTravelInsured LX
expensive for the coverage I needed
Sarah W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
On the plus side, they did pay my entire claim, and everyone I talked to was polite. On the negative side, they spent a lot of my time making me jump through hoops to get there, as if you are inherently trying to cheat them. In this case, a $300 hotel room I didn't get to in Alaska after cancelling the cruise to Alaska (for medical reasons). The hotel bill was the subject of several phone calls and emails and documentation requests. Funny, they were fine with paying for the cruise, the expensive part. If they had been gracious about the fraction of the total cost (the hotel), I could have given them a stellar review. I've bought a dozen policies in the past; this is my first claim; if not for the hassle, I'd probably buy from them again and they probably would've made back their $300 on my next buy! (Not to mention the labor costs they are paying for ... people to nitpick over every dime.) In fairness, I must say that this is my first claim; maybe all the companies are like this. One word of advice: one must prove one purchased something: if you are traveling with other people, don't split any prepaid costs, because it is then hard to prove who paid for what when you try to claim it. Pay your own way (with receipts) for all of it. And get cancellation receipts too.
James E. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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IMG RR Team Account
International Medical Group
We apologize for the frustration you experienced when filing a claim. On this claim, we received all of the cancellation documentation for the cruise on the initial submission (Invoice, proof of payment, proof of cancellation). However, for the hotel stay we only had the booking invoice, but no proof of payment or cancellation. Sometimes suppliers do make exceptions on cancellations for certain circumstances or issue a credit, so we did need to get the verification of the cancelled segment to complete the claim. I can understand his frustration given the cost of the cruise vs. the cost of the hotel, but proof of loss is required for all segments of a claim.Feb 21,2019
The trip included a
tour
International Medical Group
iTravelInsured LX
It's hard to judge a plan when you don't need to make use of it (and that's not a complaint.) I felt comfortable traveling through Ethiopia, knowing if anything went wrong, I would be covered.
Rosalyn A. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
The night we landed, our 3 year old daughter started vomiting and couldn't keep food or water down for a few hours. I called the insurance number and their agent was very professional and helpful finding us a hospital that was 5 minutes away. I thought our daughter may have caught a stomach bug so we gave her Pedialyte after a few hours to keep her hydrated.and she recovered without the need for medical attention. Just having the help on the phone made us feel it was a.no hassle process. We will purchase this coverage as again.
Steven P. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
Choosing the plan, the coverage and the price were fair. The best part is that we didn't have to use it and were able to complete our trip.
Suzanne N. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
Unfortunately, I had to cancel a trip to Morocco due to health issues (nothing life shattering, fortunately, and I was able to rebook several months later). My trip costs were fully reimbursed. This only complaint I had was that I had to call and "shake the bushes" several times to move the claim along. It took perhaps three months. That said, they paid the claim and I was satisfied. Just be prepared for a fairly long wait. I would purchase from this company again, with the understanding that payment is SLOW.
Ann K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you for sharing your claims experience. We would also like to remind you and your fellow travelers InsureMyTrip's promise of Unparalleled Customer Service:
"Sometimes, a claim is denied by the insurance company. When this happens, InsureMyTrip customers have the option to have their claim reviewed.
All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money:
Claims assistance - Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
Dispute resolution - Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.
Travelers save over 1,000,000 dollars since our travel insurance claims advocacy program began in 2009
Over ninety percent of our claims advocacy customers were satisfied with the outcome."
If you wish us to assign an Anytime Advocate to a claim, please call Customer Care at 800-487-4722 weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.
Jan 08,2019
International Medical Group
iTravelInsured LX
I didn't use it but I'm glad I was covered while traveling. You never know.
Elizabeth A. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
The rental car coverage insurance does not extent to "exotics car " or any car above $40000.
Patrick M. would
recommend this plan to a friend or relative.
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Mike
Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative. The International Medical Group iTravelInsured LX plan does list the following as part of the exclusions for Rental Car Damage:
"rentals of trucks, campers, trailers, motor bikes, motorcycles, recreational vehicles or Exotic Vehicles;"
Exotic Vehicles is defined in the certificate as follows:
"means Alfa Romeo, Aston Martin, Auburn, Avanti, Bentley, Bertone, BMC/Leyland, BMW M Series, Bradley, Bricklin, Clénet, Corvette, Cosworth, DeLorean, Excalibur, Ferrari, Iso, Jaguar, Jensen Healy, Lamborghini, Lancia, Lotus, Maserati, Mercedes Benz, MG, Morgan, Pantera, Panther, Pininfarina, Porsche, Rolls-Royce, Rover, Stutz, Sterling, Triumph, and TVR, or any antique or any other car with a Manufacturers Suggested Retail Price (MSRP) over forty thousand dollars (,000)."
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.Jan 07,2019
International Medical Group
iTravelInsured LX
Great sales experience, great product - I would buy again and recommend to others
steven p. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured LX
I purchased the "cancel for any reason" insurance, and then had to cancel my flight. I sent in the paperwork requested and a few weeks later received a reimbursement of the airfare cost. It worked! So I do recommend this insurance. Please be sure to carefully read the "cancel for any reason" rules to be certain that is what you are covered for!
Kelly R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Please call us at 800-487-4722 if you have any questions or concerns.